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Abdi Setia Putra
Universitas Andalas
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Strategi Inovasi Semen Padang Hospital Dalam Peningkatan Produk Layanan Pada Masa Pandemi Covid-19 Selfi Farisha; Hardisman Hardisman; Abdi Setia Putra
JURNAL KESEHATAN MERCUSUAR Vol. 6 No. 1 (2023): JURNAL KESEHATAN MERCUSUAR
Publisher : STIKes MERCUBAKTIJAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36984/jkm.v6i1.363

Abstract

Pandemi COVID-19 telah memengaruhi operasional rumah sakit karena dengan adanya wabah ini menyebabkan penurunan kunjungan pasien rawat jalan maupun rawat inap di rumah sakit, termasuk SPH. Inovasi di sektor publik pada saat ini menjadi sebuah keharusan untuk membuat kesediaan layanan yang semakin mudah, murah, terjangkau, dan merata. Penelitian ini bertujuan untuk menganalisis strategi inovasi Semen Padang Hospital dalam peningkatan produk layanan pada masa pandemi COVID-19. Penelitian ini menggunakan desain penelitian kualitatif, dilaksanakan pada bulan Mei sampai dengan Oktober 2021. Pendekatan kualitatif sebanyak 12 orang dengan indepth interview dan FGD. Adapun pihak tersebut yaitu pihak Yayasan SPH (5 orang), Direktur SPH (1 orang), Manajer Keuangan (1 orang), Manajer Pelayanan Medis (1 orang), Kepala Bagian SDM (1 orang). Hasil penelitian menunjukkan strategi inovasi SPH di masa pandemi COVID-19 mendatangkan kontribusi positif seperti adanya mempromosikan layanan SPH melalui media massa seperti koran, radio, spanduk, dan leaflet. Selain itu, menggunakan telemedicine, drive thru vaccination, booking online, swab PCR/antigen/ antibodi drive thru, MCU on site, dan direncanakan adanya home care dan lain-lain untuk kecepatan dan ketepatan pengiriman layanan. Diharapkan adanya kerjasama antara SPH dengan pemerintah serta dengan lintas sektor terkait guna meningkatkan kualitas produk layanan kesehatan masyarakat khususnya di Kota Padang.
WASTE ANALYSIS IN OUTPATIENT SERVICES AT RS NAILI DBS USING LEAN PRINCIPLES Aisyah Putri Rezeki; Herri; Abdi Setia Putra; Adilla Kasni Astiena; Husna Yetti; Kamal Kasra
Jurnal Kesehatan - STIKes Prima Nusantara Vol 15 No 3 (2024): Jurnal Kesehatan Volume 15 Nomor 3 Tahun 2024
Publisher : LPPM Universitas Prima Nusantara Bukittinggi

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Abstract

Background : Quality improvement (QI) is a practice that hospitals use to improve efficiency, clinical outcomes, employee satisfaction, and patient safety. One of the QI practices is the implementation of lean principles. Lean is a set of methods intended to eliminate waste and increase process efficiency. Lean implementation can have a significant impact on operational efficiency and effectiveness. This research is aimed at analyzing services at the RS Naili DBS Outpatient Installation using lean principles. Method : Data collection was carried out through direct observation of the outpatient service process from arrival to receiving doctor consultation services. From the observations, visualization of the service process was carried out using big picture mapping and analysis of waiting time and waste was carried out using lean principles. Apart from that, in-depth interviews were conducted with selected informants, namely from within the hospital and patients as service recipients. Result : The results of the research showed that the outpatient waiting time from the time the patient contacted the registration officer until the doctor's service was completed was 1 hour 18 minutes 50 seconds. This time still exceeds the minimum service standard set by the government, namely 60 minutes. The results of observations regarding waste, found as many as 36 types of waste spread across the queuing process, registration, polyclinic waiting room and clinic room.
Co-Authors Adilla Kasni Astiena Aisyah Putri Rezeki Hardisman Herri Husna Yetti Kamal Kasra Selfi Farisha