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All Journal Jurnal Syntax Transformation Edunity: Kajian Ilmu Sosial dan Pendidikan Journal of Social Science Enrichment: Journal of Multidisciplinary Research and Development Jurnal Konstruksi dan Infrastruktur : Teknik Sipil dan Perencanaan Asian Journal of Social and Humanities
Yanto Heryanto
Universitas Swadaya Gunung Jati
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Transportation

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Policy for Addressing Beggars in the Pilgrimage Tourism Area of Sunan Gunung Jati Tomb Tiara Ivana; Shafira Amalia Putri; Yanto Heryanto
Edunity Kajian Ilmu Sosial dan Pendidikan Vol. 4 No. 7 (2025): Edunity: Social and Educational Studies
Publisher : PT Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/edunity.v4i7.411

Abstract

This research analyzes the tourism policy regarding beggars in the pilgrimage area of the Sunan Gunung Jati Tomb, where begging has become a tradition rooted in Sunan Gunung Jati’s will: "Ingsun entrusts tajug lan fakir kemimian" (I entrust mosques/prayers and the poor). This message is often misinterpreted by the community as justification for the presence of beggars. In tourism policy analysis, it is essential to evaluate how such local traditions intersect with policy objectives, including sustainability, economic impact, and social welfare. Following R. Dye’s public policy framework, effective tourism policy must address community needs while considering stakeholder interests and long-term impacts. This study employs in-depth interviews, field observations, and literature analysis, triangulating data from policy officers and tourists to assess current policy outcomes. Both primary and secondary data are used to ensure comprehensive evaluation. Findings reveal that economic empowerment efforts, such as encouraging the sale of mukena and prayer mats, have not fully resolved the issue. The persistence of beggars highlights the need for a more holistic tourism policy approach, integrating law enforcement, economic development, and community mindset transformation. Sustainable tourism policy should balance economic benefits with social inclusion and cultural preservation, ensuring that interventions are both humane and effective in the long run.
The Effectiveness of the Labor Information System Website at the Cirebon Regency Labor Office Delia Noviyanti; Yanto Heryanto
Journal Of Social Science (JoSS) Vol 5 No 5 (2026): Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/wnz35n48

Abstract

The Cirebon Regency Manpower Office issued a public service innovation in the form of an  Employment Information System website which is an effort to support the implementation of e-government and improve the quality of employment services. However, in its implementation, there are still obstacles such as delays in updating information, limited human resources, and low utilization rates. This study aims to assess the extent of the effectiveness of the employment information system website and identify the inhibiting factors and efforts that occur in the implementation of  the website. The method used was a qualitative descriptive approach with data collection techniques through observation, interviews and documentation. Using the analysis of the theory of the effectiveness of the Campbell J.P. program, namely the success of the program, the success of the targets, satisfaction with the program, the level of input and output, and the achievement of overall goals. The results of the research  on the Employment Information System Website at the Manpower Office are quite effective in supporting public services, but there are those that are less effective in updating information, community utilization and human resources of website managers. Therefore, there is a need for a consistent improvement in information updates, strengthening website management, and developing interactive features so that the effectiveness of digital-based employment services can be continuously improved.
The Effectiveness of the SP4N-LAPOR Application in Managing Public Complaints at the Cirebon Regency Department of Communications and Information Technology Nira Nurbaetilah; Yanto Heryanto
Journal Of Social Science (JoSS) Vol 5 No 5 (2026): Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/p692yj66

Abstract

The advancement of information technology has transformed public service delivery, particularly through the implementation of e-government systems aimed at improving transparency, accountability, and efficiency. One such innovation in Indonesia is the SP4N-LAPOR application, which serves as a national platform for managing public complaints. However, its effectiveness at the local government level remains a critical issue. This study aims to analyze the effectiveness of the SP4N-LAPOR application in managing public complaints at the Cirebon Regency Communication and Information Office. This research employed a descriptive qualitative method, utilizing in-depth interviews, observations, and documentation as data collection techniques. Informants include application operators, community members, and IT experts, selected through purposive and accidental sampling. Data analysis follows stages of data reduction, data presentation, and conclusion drawing, with validity ensured through triangulation techniques. The findings reveal that while SP4N-LAPOR has functioned as an integrated complaint management system, its effectiveness is not yet optimal. Challenges include limited public awareness, weak inter-agency coordination, low digital literacy, and technical issues such as system errors. Based on the dimensions of organizational effectiveness goal achievement, integration, and adaptation the system has not fully met its intended objectives. In conclusion, improving effectiveness requires strengthening socialization, enhancing coordination among agencies, and upgrading technical infrastructure to support more responsive and inclusive public services.
Analysis of Digital Literacy Interest Among Rural Communities in the Development of E-Government Systems Raihan Chairunissa Kurniawan; Yanto Heryanto
Enrichment: Journal of Multidisciplinary Research and Development Vol. 4 No. 2 (2026): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v4i2.664

Abstract

The Electronic-Based Government System (SPBE) has been developed through various initiatives, significantly impacting the level of digital literacy among rural communities in Cirebon Regency. This study examines the results of an evaluation of the effectiveness of e-government policies using William N. Dunn’s policy evaluation framework. Data were collected using qualitative methods and an interview approach, with the Cirebon Regency Communication and Information Agency (Diskominfo) serving as the primary informant and two village officials in Palimanan Subdistrict as supporting informants. Field findings reveal that while digitization has successfully created bureaucratic efficiency and service transparency, aspects of access adequacy and equity remain hindered by infrastructure gaps and the digital generation divide. The research findings indicate that theoretical educational strategies have proven ineffective for rural communities; therefore, a practical, context-based mentoring approach is required through strategic collaboration between village governments, the Cirebon Regency Communication and Information Technology Agency (Diskominfo), and rural communities in Cirebon Regency. Thus, the success of digital transformation at the local level does not rely solely on technological sophistication but is heavily dependent on integrating system innovations with simpler literacy programs to ensure the digital self-reliance of communities even in the most remote villages, thereby realizing responsive and equitable governance.
Co-Authors Agus Dimyati Andri Prabowo Delia Noviyanti Gatot Santoso Handri Wildan Fauzi Hilda Kharunnisa Nazifah Ikhwanul Fakhri Mu'afa Ikhwanul Fakhri Mu'afa Maudy Nurjannatiya Moh. Sutarjo Moh. Taufik Hidayat Nira Nurbaetilah Nurfatah Alkarim Raihan Chairunissa Kurniawan Resa Ramadhani Rifzika Ayunda Cahyani Saihul Anwar Shafira Amalia Putri Suhadi Suhadi Tiara Ivana Wendy Rivansah