Garuda - Garba Rujukan Digital

Policy for Addressing Beggars in the Pilgrimage Tourism Area of Sunan Gunung Jati Tomb Tiara Ivana; Shafira Amalia Putri; Yanto Heryanto
Edunity Kajian Ilmu Sosial dan Pendidikan Vol. 4 No. 7 (2025): Edunity: Social and Educational Studies
Publisher : PT Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/edunity.v4i7.411

This research analyzes the tourism policy regarding beggars in the pilgrimage area of the Sunan Gunung Jati Tomb, where begging has become a tradition rooted in Sunan Gunung Jati’s will: "Ingsun entrusts tajug lan fakir kemimian" (I entrust mosques/prayers and the poor). This message is often misinterpreted by the community as justification for the presence of beggars. In tourism policy analysis, it is essential to evaluate how such local traditions intersect with policy objectives, including sustainability, economic impact, and social welfare. Following R. Dye’s public policy framework, effective tourism policy must address community needs while considering stakeholder interests and long-term impacts. This study employs in-depth interviews, field observations, and literature analysis, triangulating data from policy officers and tourists to assess current policy outcomes. Both primary and secondary data are used to ensure comprehensive evaluation. Findings reveal that economic empowerment efforts, such as encouraging the sale of mukena and prayer mats, have not fully resolved the issue. The persistence of beggars highlights the need for a more holistic tourism policy approach, integrating law enforcement, economic development, and community mindset transformation. Sustainable tourism policy should balance economic benefits with social inclusion and cultural preservation, ensuring that interventions are both humane and effective in the long run.

The Effectiveness of the Labor Information System Website at the Cirebon Regency Labor Office Delia Noviyanti; Yanto Heryanto
Journal Of Social Science (JoSS) Vol 5 No 5 (2026): Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/wnz35n48

The Cirebon Regency Manpower Office issued a public service innovation in the form of an Employment Information System website which is an effort to support the implementation of e-government and improve the quality of employment services. However, in its implementation, there are still obstacles such as delays in updating information, limited human resources, and low utilization rates. This study aims to assess the extent of the effectiveness of the employment information system website and identify the inhibiting factors and efforts that occur in the implementation of the website. The method used was a qualitative descriptive approach with data collection techniques through observation, interviews and documentation. Using the analysis of the theory of the effectiveness of the Campbell J.P. program, namely the success of the program, the success of the targets, satisfaction with the program, the level of input and output, and the achievement of overall goals. The results of the research on the Employment Information System Website at the Manpower Office are quite effective in supporting public services, but there are those that are less effective in updating information, community utilization and human resources of website managers. Therefore, there is a need for a consistent improvement in information updates, strengthening website management, and developing interactive features so that the effectiveness of digital-based employment services can be continuously improved.

The Effectiveness of the SP4N-LAPOR Application in Managing Public Complaints at the Cirebon Regency Department of Communications and Information Technology Nira Nurbaetilah; Yanto Heryanto
Journal Of Social Science (JoSS) Vol 5 No 5 (2026): Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/p692yj66

The advancement of information technology has transformed public service delivery, particularly through the implementation of e-government systems aimed at improving transparency, accountability, and efficiency. One such innovation in Indonesia is the SP4N-LAPOR application, which serves as a national platform for managing public complaints. However, its effectiveness at the local government level remains a critical issue. This study aims to analyze the effectiveness of the SP4N-LAPOR application in managing public complaints at the Cirebon Regency Communication and Information Office. This research employed a descriptive qualitative method, utilizing in-depth interviews, observations, and documentation as data collection techniques. Informants include application operators, community members, and IT experts, selected through purposive and accidental sampling. Data analysis follows stages of data reduction, data presentation, and conclusion drawing, with validity ensured through triangulation techniques. The findings reveal that while SP4N-LAPOR has functioned as an integrated complaint management system, its effectiveness is not yet optimal. Challenges include limited public awareness, weak inter-agency coordination, low digital literacy, and technical issues such as system errors. Based on the dimensions of organizational effectiveness goal achievement, integration, and adaptation the system has not fully met its intended objectives. In conclusion, improving effectiveness requires strengthening socialization, enhancing coordination among agencies, and upgrading technical infrastructure to support more responsive and inclusive public services.

Analysis of Digital Literacy Interest Among Rural Communities in the Development of E-Government Systems Raihan Chairunissa Kurniawan; Yanto Heryanto
Enrichment: Journal of Multidisciplinary Research and Development Vol. 4 No. 2 (2026): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v4i2.664

The Electronic-Based Government System (SPBE) has been developed through various initiatives, significantly impacting the level of digital literacy among rural communities in Cirebon Regency. This study examines the results of an evaluation of the effectiveness of e-government policies using William N. Dunn’s policy evaluation framework. Data were collected using qualitative methods and an interview approach, with the Cirebon Regency Communication and Information Agency (Diskominfo) serving as the primary informant and two village officials in Palimanan Subdistrict as supporting informants. Field findings reveal that while digitization has successfully created bureaucratic efficiency and service transparency, aspects of access adequacy and equity remain hindered by infrastructure gaps and the digital generation divide. The research findings indicate that theoretical educational strategies have proven ineffective for rural communities; therefore, a practical, context-based mentoring approach is required through strategic collaboration between village governments, the Cirebon Regency Communication and Information Technology Agency (Diskominfo), and rural communities in Cirebon Regency. Thus, the success of digital transformation at the local level does not rely solely on technological sophistication but is heavily dependent on integrating system innovations with simpler literacy programs to ensure the digital self-reliance of communities even in the most remote villages, thereby realizing responsive and equitable governance.

Peran Administrasi Sekolah dalam Meningkatkan Kualitas Pelayanan Pendidikan di SMPN 1 Gebang Leni Rohida; Yanto Heryanto; Panji Krisna Pratiansyah
Nanggroe: Jurnal Pengabdian Cendikia Vol 5, No 3 (2026): June 2026
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21189548

Effective school administration is a key factor in improving the quality of educational services. SMPN 1 Gebang continues to face several challenges, including suboptimal administrative management, limited utilization of information technology, and inadequate coordination among school stakeholders. This community service program aimed to enhance the capacity of school administrative management through training, mentoring, and strengthening coordination among school members. The program was implemented using a participatory approach over two days, consisting of needs assessment, instructional sessions, training on basic digital-based school administration, hands-on mentoring, and evaluation of the program outcomes. The participants included the principal, administrative staff, teachers, and student representatives of SMPN 1 Gebang. The results demonstrated an improvement in the administrative staff's knowledge and skills in managing correspondence, archives, student records, and the use of a basic digital administration system. Furthermore, coordination among educational service providers became more effective, resulting in faster, more organized, and more accurate administrative processes. The program also contributed to greater administrative service efficiency, increased satisfaction among teachers and students with school services, and the development of a more professional and responsive work culture. The outputs of this community service program include enhanced competencies of school administrative personnel, recommendations for strengthening a digital-based school administration system, and the publication of a scientific article as a means of disseminating the program outcomes.

Peran Administrasi Sekolah dalam Meningkatkan Kualitas Pelayanan Pendidikan di SMPN 1 Gebang Leni Rohida; Yanto Heryanto; Panji Krisna Pratiansyah
Nanggroe: Jurnal Pengabdian Cendikia Vol 5, No 3 (2026): June 2026
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21189548

Effective school administration is a key factor in improving the quality of educational services. SMPN 1 Gebang continues to face several challenges, including suboptimal administrative management, limited utilization of information technology, and inadequate coordination among school stakeholders. This community service program aimed to enhance the capacity of school administrative management through training, mentoring, and strengthening coordination among school members. The program was implemented using a participatory approach over two days, consisting of needs assessment, instructional sessions, training on basic digital-based school administration, hands-on mentoring, and evaluation of the program outcomes. The participants included the principal, administrative staff, teachers, and student representatives of SMPN 1 Gebang. The results demonstrated an improvement in the administrative staff's knowledge and skills in managing correspondence, archives, student records, and the use of a basic digital administration system. Furthermore, coordination among educational service providers became more effective, resulting in faster, more organized, and more accurate administrative processes. The program also contributed to greater administrative service efficiency, increased satisfaction among teachers and students with school services, and the development of a more professional and responsive work culture. The outputs of this community service program include enhanced competencies of school administrative personnel, recommendations for strengthening a digital-based school administration system, and the publication of a scientific article as a means of disseminating the program outcomes.

Implementation of The Corporate University (Corpu) in Enhancing Employee Competencies at The Cirebon Regency Human Resources Development Agency Elga Lauza Evelyna; Yanto Heryanto
Journal Of Social Science (JoSS) Vol 5 No 7 (2026): Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/ffcx6336

This study was motivated by the quality of civil servant resources at the Personnel and Human Resources Development Agency in Cirebon Regency. The purpose of this study was to determine and analyze the impact of improving the competence of civil seravants after the implementation of Corporate University at PHRDA in Cirebon Regency in 2024. The research method used was qualitative with a descriptive analysis approach using Spencer & Spencer's (1993) theory, which focuses on five indicators: (1) Knowledge, (2) Skills, (3) Self-Concept, (4) Traits, and (5) Motives. The results of the study indicate that employee competency through the implementation of Corporate University in PHRDA of Cirebon Regency has produced fairly good results with a gradual increase in the competency of civil servants through changes in the technology-based learning culture produced by CorpU, but still faces a number of challenges in terms of infrastructure. In addition, in its implementation, some PHRDA employees in Cirebon Regency have not fully mastered digital literacy and still need to adjust to adapt to the dynamics of a flexible work environment. The conclusion of this study is that some civil servants in Cirebon Regency have kept up with the technological advances produced by CorpU, and despite obstacles, the PHRDA of Cirebon Regency is striving to provide solutions through Training Program so that CorpU can be implemented optimally within the civil service of Cirebon Regency.

The Effectiveness of The Integrated Service Center for Women and Children Empowerment (P2TP2A) Child Abuse Hotline Devina Nabila Utama; Yanto Heryanto
Publik : (Jurnal Ilmu Administrasi) Vol 15, No 1 (2026): June 2026
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/pjia.15.1.%p.2026

Child abuse is still a serious public problem in Indonesia that requires public services that are accessible, responsive, and effective in providing immediate protection for victims. The Cirebon Regency Integrated Service Center for Women and Children Empowerment (P2TP2A) hotline is the first contact point in reporting child abuse cases and has an important role in facilitating timely intervention and referral services.This study aims to review the effectiveness of the P2TP2A hotline service in dealing with child abuse cases through analysis of service processes, human resources, supporting facilities, and public trust. The research employed a qualitative descriptive method, which was supported by descriptive quantitative data. Data were collected by means of interviews with P2TP2A officers and questionnaires distributed to 28 service users. The analysis was based on the organizational effectiveness theory of Richard M. Steers, which includes goal attainment, integration, and adaptation. The results indicate that the hotline service is effective in general. The service procedures are easy to understand, the responses are provided within a maximum of 24 hours, and the staff show competence, professionalism, and effective coordination with related institutions. Supporting facilities like the Siaga Katon 112 system and digital reporting services have improved public access. However, there are challenges, especially limited human resources and the need to strengthen the complaint management system to ensure consistent service quality. In summary, Cirebon Regency's P2TP2A hotline has successfully handled child abuse reports, but human resource capacity, complaint resolution, and ongoing service evaluation must improve to sustain and improve child protection services.

Optimizing Services at PDAM Tirta Darma Ayu in Indramayu Regency Based on Customer Needs Afiffudin Afiffudin; Yanto Heryanto
Journal of Comprehensive Science Vol. 5 No. 7 (2026): Journal of Comprehensive Science
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v5i7.4261

Clean water services are essential public services that directly affect community welfare and quality of life. As a regional water utility company, PDAM Tirta Darma Ayu in Indramayu Regency faces challenges in ensuring reliable, responsive, and customer-oriented services, particularly in terms of water distribution, complaint handling, and consistent service quality. This study aims to optimize PDAM Tirta Darma Ayu services based on customer needs by evaluating service quality dimensions and identifying factors that hinder service effectiveness. This research employed a qualitative descriptive method conducted at PDAM Tirta Darma Ayu in Indramayu Regency, particularly in Bangodua District. Data were collected through in-depth interviews, field observations, documentation studies, and monitoring of customer interactions through the official Facebook platform of PDAM Tirta Darma Ayu. Data validity was ensured through triangulation techniques, while data analysis was conducted using descriptive analysis. The findings indicate that the tangible and empathy dimensions of service quality have been implemented effectively, supported by adequate facilities, professional personnel, and customer-oriented services. However, the reliability, responsiveness, and assurance dimensions still require improvement due to inaccurate water meter recordings, delayed responses to digital complaints, uncertainty regarding repair completion times, and customer concerns about water quality. The study concludes that PDAM Tirta Darma Ayu needs to strengthen technical accuracy, digital complaint management, service transparency, and customer communication systems to enhance customer satisfaction and public trust.

Framing Analysis of Racism Issue Coverage of K-Pop Girl Group Kiss of Life in Tempo Online Media Elena Dwi Rostanti; Khaerudin Imawan; Yanto Heryanto
Greenation International Journal of Law and Social Sciences Vol. 4 No. 1 (2026): (GIJLSS) Greenation International Journal of Law and Social Sciences (March - A
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v4i1.752

This study explores how Tempo.co framed the issue of racism involving the K-pop girl group Kiss of Life following a live broadcast themed “old-school hip hop vibes” in April 2025. The controversy emerged after the group was accused of cultural appropriation toward the Black community, resulting in the loss of more than 200,000 social media followers. The purpose of this study is to understand the framing strategy employed by Tempo.co and its impact on readers’ perceptions in Indonesia. The study applies framing analysis based on the model developed by Robert N. Entman, using a descriptive qualitative approach. The data consist of four Tempo.co articles published between April 6 and 9, 2025, complemented by in-depth interviews with fans of Kiss of Life. The findings indicate that Tempo.co consistently framed the case as a serious issue of racism through four key framing elements: defining the problem as cultural appropriation, diagnosing the cause as cultural ignorance, making moral judgments from various public perspectives, and emphasizing the perceived inadequacy of the group’s apology. This framing was found to be effective in enhancing readers’ understanding of the complexity of racism within the K-pop industry, while maintaining journalistic neutrality.

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