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All Journal Tourism Reserch Journal Jurnal Layanan Masyarakat (Journal of Public Service)
Yosi Erfinda
Universitas Negeri Jakarta
Humanities Decision Sciences, Operations Research & Management Education Environmental Science Social Sciences Transportation Other

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Quality Visitor Experience On Post Pandemic Event: Evidence From The Event Of Jakarta Biennale 2021 I Made Adhi Gunadi; Yosi Erfinda
Jurnal Penelitian Pariwisata Vol 7 No 1 (2023): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v7i1.188

Abstract

The Covid-19 pandemic that hit the world at the beginning of 2020 has dealt a heavy impact on tourism activities globally, including the limitation of tourism events such as festivals or exhibitions. An adaptation step in organizing events by implementing added health and CHSE protocols create different visitor experience. This research then aims to examine the quality of the visitor experience at the Jakarta Biennale 2021 event as the first major art exhibition event to be held offline with the CHSE protocol. The quality of the visitor experience is reviewed in 7 qualitative descriptive dimensions of memorable tourism experiences, then the analysis is carried out using gap analysis. The findings show that the implementation of the CHSE protocol resulted in gaps in two dimensions of visitor experience (which are involvement and refreshment), but in general, does not reduce the quality of the visitor experience at the Jakarta Biennale event. As an implication, the implementation of the CHSE protocol can be continued and applied in the organizing of other events with some improvement. Keywords: Quality Visitor Experience, Tourism Experience, CHSE Protocol, Event Organizing, Post-Pandemic Event
INCREASING PROCESS OF COMMUNITY PARTICIPATION IN RAWA GEDE COFFEE PRODUCT DESIGN, SIRNAJAYA TOURISM VILLAGE, SUKAMAKMUR DISTRICT Yosi Erfinda; Rahmat Darmawan; Revi Agustin; Rinie Octavianny Hasan; Rifki Maulana; Najla Hanna; Shakira Yasmin Az Zahra
Jurnal Layanan Masyarakat (Journal of Public Services) Vol. 7 No. 4 (2023): JURNAL LAYANAN MASYARAKAT
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jlm.v7i4.2023.479-489

Abstract

Rawa Gede Agrotourism is a tourist attraction located in Sirnajaya Tourism Village, Sukamakmur District, Bogor Regency. Coffee is one of the largest plantation products in Sirnajaya Tourism Village. But so far the results of coffee plantations have not been used as typical souvenirs. The purpose of this community service activity is to provide skills in making coffee product packaging designs to coffee farmer groups, communities and tourism driving groups in rural areas. This series of activities starts from March to July 2023 and there are 2 (two) stages of community service that have been carried out including varied lectures presented by resource persons with some material that touched on tourism products and workshops in the form of direct training on making coffee product packaging designs. The success of this activity was evaluated using a krikpatrick evaluation model in the form of reaction evaluation and learning evaluation by providing a pre-test before the training began to measure participants' understanding of the material to be delivered then post-test was carried out after the workshop was completed. The results of this activity showed that the participants were very enthusiastic and motivated to promote Rawa Gede coffee products by expanding their target market through tourism activities in Sirnajaya Village and this activity could also improve the economy of rural communities.
Co-Authors I Made Adhi Gunadi Najla Hanna Rahmat Darmawan Revi Agustin Rifki Maulana Rinie Octavianny Hasan Shakira Yasmin Az Zahra