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All Journal Journal of Engineering and Management in Industrial System Jurnal Industri dan Teknologi Samawa (JITSA) Hexagon Majalah Teknik Industri
Nur Khaerani Busri
Politeknik ATI Makassar
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Electrical & Electronics Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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ANALISIS KEPUASAN PELANGGAN TERHADAP LAYANAN PURNA JUAL AVANZA DENGAN METODE SERVQUAL DAN PGCV (Studi Kasus BPPT HADJI KALLA CABANG URIP MAKASSAR) Armin Darmawan; Mulyadi Mulyadi; Nur Khaerani Busri
Journal of Engineering and Management in Industrial System Vol 2, No 2 (2014)
Publisher : Badan Penerbit Jurnal, Faculty of Engineering, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (488.168 KB) | DOI: 10.21776/ub.jemis.2014.002.02.3

Abstract

This research examine cutomer level of satisfaction at service and repair in Toyota Hadji Kalla that aim to determine attributes which are priorities at PGCV index analysis. Method used in this study is servqual. This method is a tool used to measure quality of service attribute of each dimension (tangible, reliability, responseiveness, emphaty, and assurance). So we get the value of gap from different value between perception and expectation in customer value. This research followed  by Potential Gain Customer Value (PGCV) method. Based on the survey results , the overall value of the average interest rate is 4.435 and the average value of the performance level is 3.924 , which means there is a gap between the service desired by the customer service received by 0.511 . By using PGCV index priority improvements to enhance the level of customer satisfaction is the availability of the quantity of automobile parts and components that meet the needs of customers , employees BPPT HK able to meet the delivery schedule of the vehicle as promised schedule , as well as employees of HK BPPT has properties polite , friendly , honest , and trustworthy.
Integrasi Manajemen Risiko dalam Pengelolaan Sistem Manajemen K3 Pegawai di Industri Manufaktur Nur Khaerani Busri
Majalah Teknik Industri Vol 28 No 1 (2020): Majalah Teknik Industri Juni 2020
Publisher : Unit Penelitian dan Pengabdian Masyarakat (UPPM) Politeknik ATI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penerapan SMK3 pada PT. Manufaktur X masih sulit untuk dilakukan disebabkan pola kebiasaan dalam melakukan pekerjaan. Berbagai program yang telah diterapkan belum menjadi jaminan bagi keselamatan dan kesehatan pekerja jika tidak diikuti kesadaran dan kepedulian dari pekerja itu sendiri. Oleh karena itu, penelitian ini akan mengintegrasikan Manajemen Risiko ke dalam pengelolaan SMK3 Pegawai untuk mengidentifikasi risiko yang mungkin terjadi dalam pengelolaan SMK3 Pegawai di PT. Manufaktur X dengan metode Delphi serta melakukan serangkaian upaya mitigasi dalam penanganan risiko yang mungkin terjadi. Beberapa faktor risiko yang diidentifikasi dari metode Delphi adalah beberapa pegawai tidak menggunakan wearpack pada saat bekerja, tidak menggunakan ear plug pada daerah yang tingkat kebisingannya cukup tinggi, tidak menggunakan kacamata pada aktifitas yang beresiko terhadap mata, tidak menggunakan helm kerja, tidak ada pengawasan K3 terhadap pekerja, posisi hindrant tidak strategis, tidak adanya jalur evakuasi jika terjadi kejadian yang tidak terduga seperti ledakan, kebakaran ataupun gempa bumi, serta kurang bersihnya sanitasi baik itu di WC maupun di kantin perusahaan. Adapun langkah mitigasi yang diusulkan adalah membuat aturan penggunaan APD yang lebih ketat, merekrut pengawas K3, membuat jalur evakuasi, serta membuat sistem sanitasi kerja yang baik sesuai standar kesehatan lingkungan.
PERANCANGAN PENGEMBANGAN USAHA PERCETAKAN MENGGUNAKAN BUSINESS MODEL CANVAS PADA CV. KEDAI KAOS MAKASSAR Riskawati; Nur Khaerani Busri; Iksan Adiasa; Fachriadi
Jurnal Industri dan Teknologi Samawa Vol 5 No 2 (2024): JITSA
Publisher : Program Studi Teknik Industri Universitas Teknologi Sumbawa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36761/jitsa.v5i2.4385

Abstract

CV. Kedai Kaos Makassar was established in 2013, which is one of the SMEs engaged in screen printing services where the raw materials are t-shirts. The problem that currently arises in the SME is the demand for custom products which is still difficult to fulfill and complete on time by the SME owner. The purpose of the study was to develop a printing business using the Business Model Canvas (BMC). The type of research used was qualitative research. The results of the study showed that to develop the printing business of CV. Kedai Kaos Makassar, what must be done is to add customer segments with communities, value proportions by producing their own production materials, adding channels to the website, key activities with convection machines and with additional costs for convection production and convection machine maintenance costs. Based on the results of the SWOT analysis, external and internal factors were obtained, namely strengths, weaknesses, opportunities and threats. The business development plan that must be carried out is to convect plain t-shirts that will be screen printed.
ANALISIS SIX SIGMA DMAIC DALAM MENGURANGI DEFECT STRUKTUR ATAP PIPA BAJA PADA PROYEK PERLUASAN TERMINAL BANDARA INTERNASIONAL LOMBOK Adiasa, Iksan; Andi Muhammad Fiqri Achmad; Nur Khaerani Busri; Ridho Rabbani
Hexagon Jurnal Teknik dan Sains Vol 5 No 2 (2024): HEXAGON - Edisi 10
Publisher : Fakultas Teknologi Lingkungan dan Mineral - Universitas Teknologi Sumbawa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36761/hexagon.v5i2.4073

Abstract

Quality is an important indicator of a product. PT. XYZ is a company engaged in the field of construction services, Engineering Procurement Construction (EPC), and Investment which is currently expanding its terminal and facilities at Lombok International Airport (BIL). Results Based on the inspection, various Defects were found in the steel such as cracked welded joints, peeling steel paint, thin paint thickness. This will have an impact if the steel roof truss structure is Defective, it will endanger the collapse of the building and the safety of visitors at BIL. Based on this, an analysis is carried out on the work of the steel pipe roof truss structure that occurs in the terminal expansion project and its supporting facilities so that recommendations for improvement can be made. This research was conducted using the Six Sigma method. The result of the research is that the main factor that causes failure is the steel pipe being stepped on during the installation of electrical installations. The proposed improvement to overcome these Defects is to provide ongoing counseling and training programs on worker compliance in carrying out work by the Standard Operating Procedures available in all work processes. It is hoped that by conducting this research, the company can better maintain quality so that the risk of building collapse and safety from incidents cannot be avoided.
Pengendalian Kualitas Kemasan Produk Sarden 300 ml Menggunakan Metode Six Sigma (Studi Kasus : PT Ancol Terang Metal Printing Industri) Nur Khaerani Busri; Nofias Fajri; Fidhiya Nanda Hasan
Jurnal Industri dan Teknologi Samawa Vol 6 No 1 (2025): EDISI 11
Publisher : Program Studi Teknik Industri Universitas Teknologi Sumbawa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36761/jitsa.v6i1.5154

Abstract

PT Ancol Terang Metal Printing Industri is one of the industries engaged in manufacturing that produces packaging with metal raw materials. The problem faced by the company is the existence of defects in 300 ml Diameter Type Sardine Packaging products in 2022 and 2023 with an average defect value exceeding the 1% standard that has been set by the company. The purpose of this research is to control the quality of Sardine Packaging products with a diameter of 300 ml using the Six Sigma method through the DMAIC stage. Based on the results of the Define stage data analysis, 5 types of defects were obtained with CTQ: miss print, dent, scratch, welding and Internal Side Stripping. The Measure stage received a DPMO value of 3,137 in 2022 with a Sigma level of 4.21 and in 2023 of 3,871 with a Sigma level of 4.17 in the industry average category. The Analyze stage using pareto diagrams found that the types of defects that often occur are miss prints, dents and scratches. The causes of defects obtained from fishbone diagrams are humans, machines, methods and materials. The Improve stage that can be given to the company in general is to increase work supervision on operators, schedule machine control and make SOP schedules in the maintenance department, conduct training for operators and make material planning stock control cards to prepare more fresh ink materials in the prino department.
Identifikasi Pemborosan Pada Proses Produksi Jamur Tiram Dengan Pendekatan Lean Manufacturing (Studi Kasus pada UMKM XYZ) Rianti Indah Lestari; Nur Khaerani Busri
Jurnal Industri dan Teknologi Samawa Vol 6 No 1 (2025): EDISI 11
Publisher : Program Studi Teknik Industri Universitas Teknologi Sumbawa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36761/jitsa.v6i1.5318

Abstract

XYZ MSMEs are oyster mushroom cultivation businesses by making Baglogs (planting media) which are used as mushroom growth media. The obstacle faced by XYZ MSMEs is that the demand is not met by an average of 70% caused by the non-achievement of mushroom production against the production target of 500 kg/month, this is due to a baglog defect of 40%. This research aims to identify non-value-added activities that can affect the production process. The method used in this study is using the Lean Manufacturing approach which includes three stages, namely Value Stream Mapping (VSM), Process Activity Mapping (PAM) and Fault Tree Analysis (FTA). The results of this study showed that there was a decrease in production process time of 252 minutes or 4 hours and 2 minutes from the total time before the repair of 58,592 minutes to 58,340 minutes. In addition, 5 (five) types of waste were also obtained, including waiting time, operation, transportation, motion and defect product. Based on the waste obtained, the factors that cause waste are identified using FTAs. Based on the results of the identification, improvement proposals were given, namely placing raw materials in the same place, providing work equipment (gas and plastic baglogs), supplying equipment racks, using material handling in the form of thrusters, increasing the number of operators and implementing SOPs in each baglog production process.
Co-Authors Andi Muhammad Fiqri Achmad Armin Darmawan Fachriadi Fidhiya Nanda Hasan Iksan Adiasa Mulyadi Mulyadi Nofias Fajri Rianti Indah Lestari Ridho Rabbani Riskawati Riskawati