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All Journal JEM: JURNAL EKONOMI DAN MANAJEMEN
Erwin Masud
STIE Pertiba Pangkalpinang
Economics, Econometrics & Finance Social Sciences Other

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ANALISIS PENGARUH DISIPLIN, MOTIVASI, KOMPETENSI DAN KEPEMIMPINAN, TERHADAP KINERJA SERTA DAMPAKNYA PADA PRESTASI KERJA DAN KEPUASAN KERJA Evisastra Evisastra; Erwin Masud; Suhardi Suhardi
JEM Jurnal Ekonomi dan Manajemen Vol 4 No 1 (2018): JEM JURNAL EKONOMI DAN MANAJEMEN
Publisher : LPPM STIE PERTIBA Pangkalpinang

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Abstract

This study aims to analyze and find out how much influence Discipline, Motivation, and competence and leadership on employee performance in the Public Works Office of South Bangka Regency and its impact on work performance and employee job satisfaction. This research is a quantitative descriptive study with a total sample of 63 respondents while the sampling method used in this study is saturated sampling method. The results showed that the variables of discipline, motivation, competence, and leadership had a significant effect on the performance of employees in the Public Works Office of South Bangka Regency. Leadership in this study has the highest influence on employee performance while motivation variables are variables that have the least influence on employee performance. For further research can examine the influence of discipline, motivation, competence, and leadership on performance by adding other relevant contingency variables and with the object of expanded research.
Pengaruh Unsur-Unsur Kualitas Pelayanan terhadap Loyalitas Nasabah Mega First pada PT. Bank Mega, TBK Propinsi Kepulauan Bangka Belitung Keysy Anggrayani; Ahmad Yani; Erwin Masud
JEM Jurnal Ekonomi dan Manajemen Vol 5 No 2 (2019): JEM JURNAL EKONOMI DAN MANAJEMEN
Publisher : LPPM STIE PERTIBA Pangkalpinang

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Abstract

The purpose of this study is to determine whether tangibles, reliability, responsiveness, assurance, and empathy have an influence on customer loyalty through customer stratification as an intervening variable. This study uses 139 respondents Mega First customers at PT. Bank Mega, Bangka Belitung island province using a purposive sampling method. Sample selection criteria are Mega First customers at PT Bank Mega Tbk Bangka Belitung Islands Province. Data were analyzed using multiple linear regression models. The results showed that reliability and empathy affect customer loyalty and customer stratification affects customer loyalty. While tangibles, responsiveness, and assurance do not affect customer loyalty.
Co-Authors Ahmad Yani Evisastra Evisastra Keysy Anggrayani Suhardi Suhardi