Hamdan Hamdan
Sekolah Tinggi Ilmu Ekonomi Pertiba Pangkalpinang

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PENGARUH KUALITAS LAYANAN, KEBIJAKAN HARGA DAN PROMOSI TERHADAP KEPUTUSAN KONSUMEN SERTA DAMPAKNYA PADA KEPUASAN KONSUMEN Mat Amin; Hamdan Hamdan; Ahmad Yani
JEM Jurnal Ekonomi dan Manajemen Vol 4 No 2 (2018): JEM JURNAL EKONOMI DAN MANAJEMEN
Publisher : LPPM STIE PERTIBA Pangkalpinang

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Abstract

This Study aims to analyze the effect of quality of service, price, and promotion to customer satisfaction that impact on customer decision. The sample used is customer satisfaction conducted for 5 (five) years. The Research instrument uses income and consumer response data on price and promotion cost for 5 (five) Years. Data analysis techniques used are data analysis, classical assumption test, the coefficient of determination, multiple linear regression analysis and testing of hypothesis test F and t-test. The results showed that the variable quality of service prices and promotion costs together or partially have a positive and significant impact a customer satisfaction that impact on customer decisions
PENGARUH KEPEMIMPINAN KEPALA SEKOLAH, KINERJA GURU DAN SUPERVISI PENGAWAS TERHADAP MUTU PEMBELAJARAN SEKOLAH MENENGAH PERTAMA DI KABUPATEN BANGKA SELATAN Hamdan Hamdan; Dwi Utomo; Afrizal Afrizal
JEM Jurnal Ekonomi dan Manajemen Vol 8 No 1 (2022): JEM JURNAL EKONOMI DAN MANAJEMEN
Publisher : LPPM STIE PERTIBA Pangkalpinang

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Abstract

This study aims to determine and analyze the influence of principals' leadership, teacher performance, and supervision on the quality of junior high school learning in the South Bangka Regency. The type of data used in this study is primary data, by distributing questionnaires to respondents consisting of principals, teachers, and supervisors. The research data were analyzed using multiple regression techniques. The results of the study concluded that simultaneously there was a positive and significant influence on the principal's leadership, teacher performance, and supervision on the quality of learning, and there was a positive and significant influence on the principal's leadership on the quality of learning. There is a positive and significant effect of teacher performance on the quality of learning. There is a positive and significant effect of supervision on the quality of learning. In improving the quality of learning, it is necessary to carry out a measurable assessment with the right indicators so that the decisions taken are on target.