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All Journal JEM: JURNAL EKONOMI DAN MANAJEMEN International Journal on Social Science, Economics and Art Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Jurnal Ekonomi International Journal of Applied Finance and Business Studies Jurnal of Applied Business and Banking (JABB) Margin Eco : Jurnal Ekonomi dan Perkembangan Bisnis Jurnal Ekonomi dan Bisnis Jurnal Pendidikan dan Pengabdian Masyarakat International Journal of Enterprise Modelling GEMBIRA (Pengabdian Kepada Masyarakat) Economic: Journal Economic and Business Academic Journal of Dawa and Communication
Mat Amin
Universitas Pertiba
Religion Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Transportation Other

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PENGARUH KUALITAS LAYANAN, KEBIJAKAN HARGA DAN PROMOSI TERHADAP KEPUTUSAN KONSUMEN SERTA DAMPAKNYA PADA KEPUASAN KONSUMEN Mat Amin; Hamdan Hamdan; Ahmad Yani
JEM Jurnal Ekonomi dan Manajemen Vol 4 No 2 (2018): JEM JURNAL EKONOMI DAN MANAJEMEN
Publisher : LPPM STIE PERTIBA Pangkalpinang

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Abstract

This Study aims to analyze the effect of quality of service, price, and promotion to customer satisfaction that impact on customer decision. The sample used is customer satisfaction conducted for 5 (five) years. The Research instrument uses income and consumer response data on price and promotion cost for 5 (five) Years. Data analysis techniques used are data analysis, classical assumption test, the coefficient of determination, multiple linear regression analysis and testing of hypothesis test F and t-test. The results showed that the variable quality of service prices and promotion costs together or partially have a positive and significant impact a customer satisfaction that impact on customer decisions
ANALYSIS OF THE INFLUENCE OF CASH ON DELIVERY (COD), SERVICE QUALITY, DELIVERY ACCURACY, AND TRUST ON CUSTOMER DECISIONS USING J&T COURIER Rahmad Firdaus; Fithriawan Nugroho; Mat Amin; Ririn Saputra
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

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Abstract

The objective of this study is to examine how Cash on Delivery (COD), Service Quality, Delivery Accuracy, and Trust influence customer decisions when utilizing J&T Expeditions. The research adopts an explanatory approach with a quantitative method, establishing causal relationships between variables. The research model involves hypothesis testing to assess the researcher's proposed theoretical connections. The data used consists of primary and secondary data, gathered from 100 research participants who are consumers of J&T Expeditions. Multiple linear regression analysis is employed as the data analysis technique. The findings indicate that cash on delivery (COD), service quality, delivery accuracy, and trust positively and significantly influence customer decisions to utilize J&T Expeditions.
Pelatihan Manajemen UMKM Desa Sarang Mandi Kecamatan Sungai Selan Kabupaten Bangka Tengah mat amin; suhardi suhardi; Aditya Ahmad Fauzi
Jurnal Gembira: Pengabdian Kepada Masyarakat Vol 1 No 1 (2023): Februari 2023
Publisher : Media Inovasi Pendidikan dan Publikasi

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Abstract

Kegiatan pengabdian kepada masyarakat bertujuan untuk mengadakan Pelatihan Manajemen Keuangan UMKM sebagai upaya meningkatkan daya saing bagi pelaku usaha kecil dan menengah di Desa Sarang Mandi Kecamatan Sungai Selan Kabupaten Bangka Tengah. Metode yang digunakan dalam pelatihan menggunakan metode pedampingan, diskusi, workshop dan bimbingan teknis (bimtek) pembuatan laporan keuangan sederhana. Hasil yang diperoleh selama pelatihan, secara keseluruhan kegiatan pelatihan meliputi: materi, fasilitator, tempat pelatihan, dan konsumsi mendapat respon sangat baik dari seluruh peserta dan sangat membantu dan bermanfaat bagi peserta pelatihan dalam menyusun manajemen keuangan yang baik serta dapat membantu meningkatkan ekonomi usaha kecil dan menengah di Desa Sarang Mandi Kecamatan Sungai Selan Kabupaten Bangka Tengah.
Exploring the impact of product quality and cash on delivery on consumer purchase decisions for fashion products Amin, Mat; Firdaus, Rahmad; Nugroho, Fithriawan; Suhardi, Suhardi; Rejeki, Nadia Sri
International Journal on Social Science, Economics and Art Vol. 14 No. 3 (2024): Nov: Social Science, And Economics
Publisher : Institute of Computer Science (IOCS)

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Abstract

This study aims to investigate the effect of product quality on purchase decisions through cash on delivery in the fashion industry. The research was conducted through a survey with 228 respondents who had made purchases through cash on delivery in the past six months. The data was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software. The results showed a significant and positive effect of product quality on purchase decisions through cash on delivery in the fashion industry. This finding suggests that consumers who perceive high product quality are more likely to make a purchase decision through cash on delivery in the fashion industry. The study also indicates that the moderating effect of cash on delivery should be considered in future research on the relationship between product quality and purchase decisions in the fashion industry. This study contributes to the existing literature by providing empirical evidence on the effect of product quality on purchase decisions through cash on delivery in the fashion industry. Fashion retailers can use the results to improve their product quality and cash-on-delivery services, potentially increasing consumer purchase decisions and satisfaction.
Cultural Heritage And City Branding: The Role of Masjid Agung Kubah Timah in Pangkalpinang Sri Rezeki, Nadia; Haprinda, Monica; Juhaini, Juhaini; Amin, Mat; Tuha, Panca Tuah; Aklil, Maulan
Academic Journal of Da'wa and Communication Vol. 5 No. 1 (2024)
Publisher : UIN Raden Mas Said Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/ajdc.v5i1.8973

Abstract

Bangka Island is famous as the largest tin producer in Indonesia. It has a distinctive history, culture, and religious diversity while upholding tolerance. However, the existence of tin on Bangka Island is not so felt as a symbol or characteristic in Pangkalpinang City as the Capital of the Province of Bangka Belitung Islands. Establishing the Great Mosque of the Tin Dome is currently the city branding of Pangkalpinang City. This study examines how the combination of resources, history, culture, and customs can become city branding. This research uses a descriptive qualitative method. Where the concentration of theoretical focus used is the development of a three-dimensional theoretical model that examines important elements in determining the elements, measurements, and equity of city branding. The data sources are obtained from interviews, secondary data, and also photographs of documentation. The results of the study show that the Great Mosque of the Tin Dome has met the requirements of city branding, namely 1) city brand elementshave met the history, process, graphics, and symbols; 2) city brand measurement is a process that starts from discussion, planning, narrative analysis, and visuals in its construction; and 3) city brand impact is very much felt by the identity, social and economic impact of the mosque's presence.
The impact of employee turnover on operational efficiency, innovation, and customer satisfaction: the mediation role of tacit knowledge loss Sugianto; Firdaus, Rahmad; Suhardi; Amin, Mat
International Journal of Enterprise Modelling Vol. 19 No. 1 (2025): January: Enterprise Modelling
Publisher : International Enterprise Integration Association

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/int.jo.emod.v19i1.114

Abstract

This study examines the impact of tacit knowledge loss due to employee turnover on operational efficiency, innovation capability, and customer satisfaction by examining the mediating role of tacit knowledge loss and the mitigating effect of knowledge transfer effectiveness. Using an explanatory quantitative approach, we collected data through closed-ended questionnaires and secondary data from 200 respondents in the manufacturing, service, and MSME sectors in Bangka Belitung. The Structural Equation Modeling (SEM) analysis results revealed that employee turnover significantly increases tacit knowledge loss, which is detrimental to operational efficiency, innovation, and customer satisfaction. This study also highlights that effective knowledge transfer, especially through structured mentoring programs, reduces the impact of tacit knowledge loss. These findings strengthen the resource-based view and knowledge management theory. In addition, our study shows that integrating CRM technology reduces the impact of tacit knowledge loss on customer satisfaction—a previously unexplored factor. Practical implications include recommendations for HR policies that focus on knowledge retention, collaborative training, and technology adaptation for organizations in the digital era. These findings emphasize the importance of a holistic approach that combines social interactions, knowledge management systems, and local cultural contexts to minimize the risk of brain drain.
The Influence of Digital Leadership, Work-Life Balance, Employee Engagement, and Organizational Learning on Employee Performance with Job Satisfaction as a Moderating Variable Munir, Munir; Firdaus, Rahmad; Suhardi, Suhardi; Amin, Mat
International Journal of Applied Finance and Business Studies Vol. 12 No. 3 (2024): December: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v12i4.332

Abstract

This study examines the influence of digital leadership, work-life balance, employee engagement, and organizational learning on employee performance, with job satisfaction as a moderating variable. Using SEM-PLS analysis on data from 250 employees in Indonesia's technology and service sectors, the findings reveal significant positive effects of digital leadership, employee engagement, organizational learning, work-life balance, and job satisfaction on performance. Job satisfaction positively moderates the relationship between digital leadership, work-life balance, and employee engagement with performance. However, a counterintuitive finding emerges in the interaction between job satisfaction and organizational learning, which weakens performance. This suggests that while job satisfaction amplifies the benefits of adaptive leadership and work-life harmony, it may reduce the efficacy of organizational learning initiatives, potentially due to misalignment with individual needs or contextual factors. The study underscores the necessity for organizations to cultivate technology-adaptive environments, prioritize employee engagement, and design balanced policies that integrate digital leadership with holistic well-being. Policymakers are advised to advocate for labor regulations that strengthen digital leadership capabilities and institutionalize work-life balance frameworks. For future research, longitudinal approaches and contextual variables—such as organizational culture or workload pressures—are recommended to deepen understanding of these dynamics. These insights contribute to human resource management strategies in the digital era, including nuanced approaches to sustaining performance while addressing employee satisfaction
The Impact of Service Quality, Medical Personnel Communication, and Facility Availability on Patient Satisfaction with Patient Economic Perceptions as Moderating Variables Indinastin, Indinastin; Suhardi, Suhardi; Amin, Mat; Firdaus, Rahmad
Economic: Journal Economic and Business Vol. 4 No. 2 (2025): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v4i2.1037

Abstract

This study aims to analyze the influence of service quality, interpersonal communication of medical personnel, and facility availability on patient satisfaction at Pangkalpinang City General Hospital (RSUD Kota Pangkalpinang), as well as to examine the mediating role of patients' economic perception. A quantitative approach was employed through a survey method involving 218 outpatient and inpatient respondents. Data were analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) with the SmartPLS 4 application. The results indicate that service quality, interpersonal communication, and facility availability have a positive and significant effect on patient satisfaction. Furthermore, patients’ economic perception significantly mediates the relationship between service quality and interpersonal communication with patient satisfaction, but does not significantly mediate the relationship between facility availability and patient satisfaction. These findings underscore the importance of improving service quality and interpersonal communication, as well as strengthening patients’ economic perception to optimize patient satisfaction in hospitals. This research provides practical implications for hospital management in designing more holistic and patient-oriented service quality improvement strategies.
Pengaruh Jiwa Kewirausahaan Motivasi Dan Modal Usaha Terhadap Perkembangan Umkm Amin, Mat; Siti Napisah; Jufri Sani Akbar
Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (Jebma) Vol. 5 No. 1 (2025): Artikel Riset Maret 2025
Publisher : Yayasan Cita Cendikiawan Al Kharizmi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/jebma.v5i1.5766

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh jiwa kewirausahaan, motivasi dan modal usaha terhadap perkembangan UMKM di Kecamatan Toboali Kabupaten Bangka Selatan. Jenis penelitian ini menggunakan pendekatan analisis regresi linear berganda dan metode kuantitatif. Data yang digunakan dalam penelitian ini yaitu data primer dan sekunder yang dikumpulkan melalui penuyebaran kuesioner yang mencakup variabel jiwa kewirausahaan, motivasi, modal usaha dan perkembangan UMKM. Hasil penelitian ini menunjukan bahwa jiwa kewirausahaan secara parsial berpengaruh negatif dan tidak signifikan secara parsial terhadap perkembangan UMKM, sedangkan Motivasi dan modal usaha secara parsial berpengaruh positif dan signifikan terhadap perkembangan UMKM. Secara simultan jiwa kewirausahaan, motivasi dan modal usaha Bersama- sama berpengaruh positif dan signifikan terhadap perkembangan UMKM
PENGARUH KOMPENSASI, LINGKUNGAN KERJA DAN WORK-LIFE BALANCE TERHADAP KINERJA YANG BERDAMPAK PADA PRODUKTIVITAS KARYAWAN TOYOTA ISTANA AGUNG KOTA PANGKALPINANG Firdaus, Rahmad; Wulandaru, Ega; Amin, Mat
JOURNAL of APPLIED BUSINESS and BANKING (JABB) Vol 6, No 2 (2025): November
Publisher : UNIVERSITAS MUHAMMADIYAH MATARAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jabb.v6i2.36219

Abstract

Penelitian ini menguji pengaruh kompensasi, lingkungan kerja, dan work-life balance secara bersamaan terhadap kinerja karyawan dan dampaknya pada produktivitas di Toyota Istana Agung Pangkalpinang. Data dikumpulkan melalui kuesioner yang disebarkan kepada karyawan dan dianalisis menggunakan SEM-PLS. Hasil menunjukkan bahwa ketiga faktor tersebut secara signifikan meningkatkan kinerja karyawan, dan secara langsung mendorong produktivitas. Selain itu, kinerja karyawan terbukti menjadi perantara yang memperkuat hubungan antara kompensasi, lingkungan kerja, work-life balance, dan produktivitas. Temuan ini menegaskan pentingnya peningkatan paket kompensasi, perbaikan kondisi fisik serta psikososial di tempat kerja, dan pemeliharaan keseimbangan antara tuntutan pekerjaan dan kehidupan pribadi untuk mendukung kinerja yang optimal dan produktivitas perusahaan yang lebih tinggi.
Co-Authors Aditya Ahmad Fauzi Ahmad Yani Aklil, Maulan Aklil, Maulana Anisa Anisa Fithriawan Nugroho Hamdan Hamdan Haprinda, Monica Indinastin, Indinastin Jufri Sani Akbar Juhaini, Juhaini Munir Munir, Munir Nadia Sri Rezeki Panca Tuah Tuha Rahmad Firdaus Rani Rani Rejeki, Nadia Sri Ririn Saputra Rosyadi, Akhmad Siti Napisah Sugianto Suhardi Suhardi Wulandaru, Ega