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All Journal Jurnal Penelitian Kesehatan Suara Forikes Journal for Quality in Public Health
Sentot Imam Suprapto
Institut Ilmu Kesehatan STRADA Indonesia
Health Professions Medicine & Pharmacology Nursing Public Health

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Analysis of Patients Complaints Reviewed from Human Resources Factors, Health and Private Facilities Services Danang Sasongko; Sentot Imam Suprapto; Indasah Indasah
Journal for Quality in Public Health Vol. 3 No. 1 (2019): Journal for Quality in Public Health
Publisher : Master of Public Health Program Institut Ilmu Kesehatan STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jqph.v3i1.44

Abstract

Services provided by hospitals sometimes cause dissatisfaction, dissatisfaction can be conveyed through patient complaints, patient complaints can be caused by factors of human resources, health services or available facilities. The purpose of this study was to determine the factors that influence patient complaints in the Inpatient Room of the Caruban Hospital Pavilion in Madiun Regency. In this study, researchers used an observational research design with a Cross Sectional approach. The sample in this study amounted to 80 respondents. Purposive sampling technique. The research instrument uses a questionnaire with ordinal regression statistical test with α = 0.05. Most respondents 57.9% (113 people) stated that Human Resources in the Inpatient Room were good. Most respondents 53.8% (105 people) stated that health services in the Inpatient Room were good. Almost half of the respondents 46.2% (90 people) stated that the factors of facilities and infrastructure in the Inpatient Room were good. The majority of respondents 53.8% (103 people) showed patient complaints in the low inpatient room. There was an influence of Human Resources with complaints from patients in the Inpatient Hospital of Caruban Hospital in Madiun Regency, p = 0040. there was no influence of health services with complaints of patients in the Inpatient Room of the Caruban Hospital of Madiun District, p = 0.193. There is an influence of facilities and infrastructure with patient complaints in the Inpatient Care Unit of Caruban Hospital in Madiun Regency, p = 0.048. The most influential factor on patient complaints in the Inpatient Pavilion is a factor of human resources and facilities and infrastructure factors because with good resources the service will be excellent supported by the existing facilities and infrastructure.
Pengaruh Kelelahan, Beban Jerja dan Kompetensi Perawat Terhadap Kinerja Perawat Rusmawati Rusmawati; Sentot Imam Suprapto; Joko Prasetyo
Jurnal Penelitian Kesehatan SUARA FORIKES Vol 14, No 4 (2023): Oktober - Desember 2023
Publisher : FORIKES

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33846/sf.v14i4.4435

Abstract

Hospitals often have difficulty in accurately assessing the performance of a nurse. One of the ways taken by hospitals in improving the performance of their nurses, for example, is through education, training to improve nurse competence, providing appropriate compensation, providing workload, and creating a conducive work environment. The success or failure of a nurse in working will be known if the hospital concerned implements a performance appraisal system. The purpose of this study was to analyze the effect of job fatigue, workload and competence on nurse performance at RSUD Tora Belo. This research is quantitative in nature using multiple linear regression tests. Samples were collected by proportional simple random sampling, totaling 104 respondents. The statistical test results showed that nurses' work fatigue did not affect nurses' performance with a p value = 0.425 > 0.05, workload affected nurses' performance with a p value = 0.19 < 0.05, and nurses' competence did not affect nurses' performance with a p value = 0.354 > 0.05. The results of this study indicate that the workload variable greatly affects the performance of nurses at Tora Belo Hospital, while the variables of fatigue and nurse competence do not show any influence on the performance of nurses at Tora Belo Hospital. Keywords: fatigue, workload, nurse competence, nurse performance
Perencanaan Pelayanan Program Stunting Renny Febrina Arif; Sentot Imam Suprapto; Ratna Wardani
Jurnal Penelitian Kesehatan SUARA FORIKES Vol 14, No 4 (2023): Oktober - Desember 2023
Publisher : FORIKES

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33846/sf.v14i4.4444

Abstract

Stunting is a condition of failure to grow in children under five years of age (for infants under the age of five) caused by chronic malnutrition so that children are too short for their age. if not quickly prevented, it will affect the level of children's intelligence and health status in adulthood and emotional development which results in economic losses that may occur in the future, but in certain circumstances and conditions stunting sufferers can also be fatal, which can cause death for the sufferer. This research is a qualitative study with the type of case study research (case study) and is descriptive in nature. This research was conducted at the Sangurara Palu Health Center. With a total of 24 key informants and 5 triangulators as a comparison to ensure the truth of the informant's answer. The data collection technique used in this research is to use interview techniques. The data analysis method used is data collection, data condensation, data presentation, and conclusion drawing. The results of this study are that in planning the stunting program services carried out in the Sangurara Palu Puskesmas work area through several stages, namely starting with setting goals related to reducing the number of stunting, planning socialization activities, fulfilling nutrition for pregnant and lactating mothers, providing exclusive breastfeeding, monitoring child growth and development, maintaining environmental hygiene, controlling stunting patients, visiting patients' homes, immunization, providing basic necessities, and family assistance teams. Then set targets, namely adolescents, prospective couples of childbearing age / prospective brides, pregnant women, breastfeeding mothers, mothers with children under five 0-59 months. Then set the time both the time of day of implementation or related to the length of time needed. And the last is planning the amount of budget needed during the implementation of the activity program.Keywords: Service Planning; Stunting Program; Sangurara Palu Health Center.
Co-Authors Danang Sasongko Evi Sita Dewi Indasah Joko Prasetyo Ratna Wardani Renny Febrina Arif Rusmawati Rusmawati