Nurhayati Nurhayati
Sekolah Tinggi Ilmu Manajemen Sukma Medan

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INFLUENCE OF SERVICE QUALITY AND PRICE AND LOCATION ON CUSTOMER SATISFACTION AT RESTAURANT SERVICE AT EMERALD GARDEN HOTEL MEDAN Elisabet Br Mungkur; Nurhayati Nurhayati
Jurnal Ekonomi Vol. 12 No. 3 (2023): Jurnal Ekonomi, 2023, September
Publisher : SEAN Institute

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Abstract

In the current era of industry 4.0, the business world is running very rapidly, including businesses in the food sector. Quality of service is a great way to attract more new customers, retain existing customers, keep customers away, and create new and special innovations. In addition to service quality, another factor is price which affects customer satisfaction. Price is a major factor in doing business. Many businesses go out of business due to unreactive prices, assuming that customers who come to the Emerald Garden Hotel Medan have varying desires or stimuli in maintaining the service products provided, whether booking lodging, utilizing existing facilities such as meeting facilities, entertainment and others. ”. Hotel Grand Emerald GARDEN Medan has 152 rooms with an average occupancy rate of 83% every day so that the population taken in this study is the personal guests of the Emerald garden hotel in April. The population taken in this study are all 450 guests who eat restaurant at the Emerald Garden Hotel Medan. taken were completed to 113 respondents, with random sampling technique. The results of hypothesis testing show that partially the service quality variable has a t-count value of 0.092 and a t-table value of 1.982. This means that the value of t count <t table (0.092 <1.982) and the significance value is greater than the significance level (0.927> 0.05). This means that service quality does not have a close relationship with customer satisfaction, if service quality increases or decreases, then will not affect consumer satisfaction. So, the result of this test is that service quality has no effect on customer satisfaction. So that H1 is rejected and Ho is accepted.
STRATEGI PENGELOLAAN EKOWISATA DALAM MENINGKATKAN DAYA TARIK DAN MINAT KUNJUNGAN WISATAWAN AIR TERJUN SIKULIKAP DI BERASTAGI, KABUPATEN TANAH KARO Teguh Raudhah Rangkuti; Nurhayati Nurhayati
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 4 (2026): August 2026 (1)
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i4.6942

Abstract

Abstract: Sikulikap Waterfall is an ecotourism destination in Doulu Village, Tanah Karo Regency, that holds substantial natural potential but has not yet been managed optimally, so its attractiveness and visiting interest remain underdeveloped. This study aims to analyze the current management condition of the ecotourism site, identify the inhibiting factors, and formulate an effective management strategy to increase tourist attraction and visiting interest. The study employed a descriptive qualitative approach with a purposive sampling technique, in which data were collected through observation, interviews, and documentation involving the site manager, the local community, and tourists. The findings indicate that the management of Sikulikap Waterfall has been running in terms of cleanliness and security, but remains fragmented in terms of infrastructure, facilities, and community involvement. The main inhibiting factors include unpaved access roads, limited supporting facilities, low visitor awareness of cleanliness, and limited support from the local government. The recommended management strategy is formulated based on the 4A approach (Attraction, Accessibility, Amenity, Ancillary), combined with strengthening the pillars of environmental sustainability, community empowerment, and economic sustainability. Keywords: Ecotourism Management Strategy, Tourist Attraction, Visiting Interest, Sikulikap Waterfall.   Abstrak: Air Terjun Sikulikap merupakan destinasi ekowisata di Desa Doulu, Kabupaten Tanah Karo, yang memiliki potensi alam besar namun belum dikelola secara optimal sehingga daya tarik dan minat kunjungan wisatawan belum berkembang secara maksimal. Penelitian ini bertujuan untuk menganalisis kondisi pengelolaan ekowisata saat ini, mengidentifikasi faktor-faktor penghambat, serta merumuskan strategi pengelolaan yang efektif untuk meningkatkan daya tarik dan minat kunjungan wisatawan. Penelitian menggunakan pendekatan kualitatif deskriptif dengan teknik purposive sampling, di mana data dikumpulkan melalui observasi, wawancara, dan dokumentasi terhadap pengelola wisata, masyarakat lokal, dan wisatawan. Hasil penelitian menunjukkan bahwa pengelolaan Air Terjun Sikulikap sudah berjalan pada aspek kebersihan dan keamanan, tetapi belum terpadu dari sisi infrastruktur, fasilitas, dan pelibatan masyarakat. Faktor penghambat utama meliputi jalan yang belum teraspal, minimnya fasilitas penunjang, rendahnya kesadaran kebersihan pengunjung, serta terbatasnya dukungan pemerintah daerah. Strategi pengelolaan yang direkomendasikan disusun berdasarkan pendekatan 4A (Attraction, Accessibility, Amenity, Ancillary) yang dipadukan dengan penguatan pilar kelestarian lingkungan, pemberdayaan masyarakat, dan keberlanjutan ekonomi. Kata kunci: Strategi Pengelolaan Ekowisata, Daya Tarik Wisata, Minat Kunjungan Wisatawan, Air Terjun Sikulikap.
PENGARUH KOMPETENSI SDM DAN PEMANFAATAN TI TERHADAP EFEKTIVITAS PENGELOLAAN KEUANGAN PADA BAPENDA KABUPATEN KARO Nikodemus Barus; Nurhayati Nurhayati
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 4 (2026): August 2026 (1)
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i4.7018

Abstract

Abstract: This study aims to analyze the influence of human resource competence and the utilization of information technology on the effectiveness of regional financial management at the Regional Revenue Agency of Karo Regency. The independent variables examined are human resource competence and information technology utilization, while the dependent variable is the effectiveness of regional financial management. A quantitative research method was employed, involving primary data collection through questionnaires distributed to employees involved in financial management. Statistical tests were used to analyze the data and examine the partial and simultaneous effects of the independent variables on the dependent variable. The results indicate that human resource competence and information technology utilization each have a positive and significant partial effect on the effectiveness of regional financial management. Simultaneously, both variables also exert a significant influence, with an R-square value of 75.7%, demonstrating that these two factors account for a substantial portion of the variation in financial management effectiveness. The study recommends enhancing employee competence through training and optimizing the use of information technology to improve the effectiveness of regional financial management in Karo Regency. Keywords: Human Resource Competence, Information Technology Utilization, Effectiveness of Regional Financial Management   Abstrak: Penelitian ini bertujuan untuk menganalisis pengaruh kompetensi sumber daya manusia dan pemanfaatan teknologi informasi terhadap efektivitas pengelolaan keuangan daerah di Badan Pendapatan Daerah Kabupaten Karo. Variabel independen yang diteliti adalah kompetensi sumber daya manusia dan pemanfaatan teknologi informasi, sedangkan variabel dependen adalah efektivitas pengelolaan keuangan daerah. Metode penelitian yang digunakan adalah kuantitatif dengan pengumpulan data primer melalui penyebaran kuesioner kepada pegawai yang terlibat dalam pengelolaan keuangan. Analisis data menggunakan uji statistik untuk menguji pengaruh parsial dan simultan dari variabel bebas terhadap variabel terikat. Hasil penelitian menunjukkan bahwa kompetensi sumber daya manusia dan pemanfaatan teknologi informasi secara parsial berpengaruh positif dan signifikan terhadap efektivitas pengelolaan keuangan daerah. Secara simultan, kedua variabel tersebut juga berpengaruh secara signifikan, dengan nilai R Square sebesar 75,7%, yang menunjukkan bahwa kedua faktor ini mampu menjelaskan sebagian besar variasi efektivitas pengelolaan keuangan. Penelitian ini merekomendasikan peningkatan kompetensi pegawai melalui pelatihan dan optimalisasi penggunaan teknologi informasi guna meningkatkan efektivitas pengelolaan keuangan daerah di Kabupaten Karo. Kata kunci: Kompetensi Sumber Daya Manusia, Pemanfaatan Teknologi Informasi, Efektivitas Pengelolaan Keuangan Daerah.
PENGARUH SISTEM AKUNTASI KEUANGAN DAERAH DAN KOMPETENSI SDM TERHADAP KUALITAS LAPORAN KEUANGAN DI BADAN PENDAPATAN DAERAH KABUPATEN KARO Deminta Nurvitta Br Sitepu; Nurhayati Nurhayati
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 5 (2026): October (2026)
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i5.7151

Abstract

Abstract: This study aims to determine the influence of the Regional Financial Accounting System and Human Resource Competence on the Quality of Financial Reports at the Regional Revenue Agency of Karo Regency. The study employs a quantitative approach involving 30 respondents. Data were collected via questionnaires and analyzed using multiple linear regression, t-tests, F-tests, and the coefficient of determination. The results indicate that the Regional Financial Accounting System has a positive and significant effect on the Quality of Financial Reports, with a significance value of 0.001 and a coefficient of 0.475. Human Resource Competence also has a positive and significant effect, with a significance value of 0.026 and a coefficient of 0.302. Simultaneously, both variables significantly influence the Quality of Financial Reports, with a significance value of 0.001. The R² value of 0.664 indicates that these two variables explain 66.4% of the quality of financial reports, while the remaining 33.6% is influenced by other factors. Keywords: Regional Financial Accounting System, Human Resource Competence, Quality of Financial Reports.   Abstrak: Penelitian ini bertujuan untuk mengetahui pengaruh Sistem Akuntansi Keuangan Daerah dan Kompetensi Sumber Daya Manusia terhadap Kualitas Laporan Keuangan pada Badan Pendapatan Daerah Kabupaten Karo. Penelitian ini menggunakan pendekatan kuantitatif dengan 30 responden. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan regresi linear berganda, uji t, uji F, dan koefisien determinasi. Hasil penelitian menunjukkan bahwa Sistem Akuntansi Keuangan Daerah berpengaruh positif dan signifikan terhadap Kualitas Laporan Keuangan dengan nilai signifikansi 0,001 dan koefisien 0,475. Kompetensi Sumber Daya Manusia juga berpengaruh positif dan signifikan dengan nilai signifikansi 0,026 dan koefisien 0,302. Secara simultan, kedua variabel berpengaruh signifikan terhadap Kualitas Laporan Keuangan dengan nilai signifikansi 0,001. Nilai R² sebesar 0,664 menunjukkan bahwa kedua variabel menjelaskan 66,4% kualitas laporan keuangan, sedangkan 33,6% dipengaruhi faktor lain Kata kunci: Sistem Akuntansi Keuangan Daerah, Kompetensi SDM, Kualitas Laporan Keuangan