Nurhayati Nurhayati
Sekolah Tinggi Ilmu Manajemen Sukma Medan

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INFLUENCE OF SERVICE QUALITY AND PRICE AND LOCATION ON CUSTOMER SATISFACTION AT RESTAURANT SERVICE AT EMERALD GARDEN HOTEL MEDAN Elisabet Br Mungkur; Nurhayati Nurhayati
Jurnal Ekonomi Vol. 12 No. 3 (2023): Jurnal Ekonomi, 2023, September
Publisher : SEAN Institute

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Abstract

In the current era of industry 4.0, the business world is running very rapidly, including businesses in the food sector. Quality of service is a great way to attract more new customers, retain existing customers, keep customers away, and create new and special innovations. In addition to service quality, another factor is price which affects customer satisfaction. Price is a major factor in doing business. Many businesses go out of business due to unreactive prices, assuming that customers who come to the Emerald Garden Hotel Medan have varying desires or stimuli in maintaining the service products provided, whether booking lodging, utilizing existing facilities such as meeting facilities, entertainment and others. ”. Hotel Grand Emerald GARDEN Medan has 152 rooms with an average occupancy rate of 83% every day so that the population taken in this study is the personal guests of the Emerald garden hotel in April. The population taken in this study are all 450 guests who eat restaurant at the Emerald Garden Hotel Medan. taken were completed to 113 respondents, with random sampling technique. The results of hypothesis testing show that partially the service quality variable has a t-count value of 0.092 and a t-table value of 1.982. This means that the value of t count <t table (0.092 <1.982) and the significance value is greater than the significance level (0.927> 0.05). This means that service quality does not have a close relationship with customer satisfaction, if service quality increases or decreases, then will not affect consumer satisfaction. So, the result of this test is that service quality has no effect on customer satisfaction. So that H1 is rejected and Ho is accepted.
STRATEGI PENGELOLAAN EKOWISATA DALAM MENINGKATKAN DAYA TARIK DAN MINAT KUNJUNGAN WISATAWAN AIR TERJUN SIKULIKAP DI BERASTAGI, KABUPATEN TANAH KARO Teguh Raudhah Rangkuti; Nurhayati Nurhayati
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 4 (2026): August 2026 (1)
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i4.6942

Abstract

Abstract: Sikulikap Waterfall is an ecotourism destination in Doulu Village, Tanah Karo Regency, that holds substantial natural potential but has not yet been managed optimally, so its attractiveness and visiting interest remain underdeveloped. This study aims to analyze the current management condition of the ecotourism site, identify the inhibiting factors, and formulate an effective management strategy to increase tourist attraction and visiting interest. The study employed a descriptive qualitative approach with a purposive sampling technique, in which data were collected through observation, interviews, and documentation involving the site manager, the local community, and tourists. The findings indicate that the management of Sikulikap Waterfall has been running in terms of cleanliness and security, but remains fragmented in terms of infrastructure, facilities, and community involvement. The main inhibiting factors include unpaved access roads, limited supporting facilities, low visitor awareness of cleanliness, and limited support from the local government. The recommended management strategy is formulated based on the 4A approach (Attraction, Accessibility, Amenity, Ancillary), combined with strengthening the pillars of environmental sustainability, community empowerment, and economic sustainability. Keywords: Ecotourism Management Strategy, Tourist Attraction, Visiting Interest, Sikulikap Waterfall.   Abstrak: Air Terjun Sikulikap merupakan destinasi ekowisata di Desa Doulu, Kabupaten Tanah Karo, yang memiliki potensi alam besar namun belum dikelola secara optimal sehingga daya tarik dan minat kunjungan wisatawan belum berkembang secara maksimal. Penelitian ini bertujuan untuk menganalisis kondisi pengelolaan ekowisata saat ini, mengidentifikasi faktor-faktor penghambat, serta merumuskan strategi pengelolaan yang efektif untuk meningkatkan daya tarik dan minat kunjungan wisatawan. Penelitian menggunakan pendekatan kualitatif deskriptif dengan teknik purposive sampling, di mana data dikumpulkan melalui observasi, wawancara, dan dokumentasi terhadap pengelola wisata, masyarakat lokal, dan wisatawan. Hasil penelitian menunjukkan bahwa pengelolaan Air Terjun Sikulikap sudah berjalan pada aspek kebersihan dan keamanan, tetapi belum terpadu dari sisi infrastruktur, fasilitas, dan pelibatan masyarakat. Faktor penghambat utama meliputi jalan yang belum teraspal, minimnya fasilitas penunjang, rendahnya kesadaran kebersihan pengunjung, serta terbatasnya dukungan pemerintah daerah. Strategi pengelolaan yang direkomendasikan disusun berdasarkan pendekatan 4A (Attraction, Accessibility, Amenity, Ancillary) yang dipadukan dengan penguatan pilar kelestarian lingkungan, pemberdayaan masyarakat, dan keberlanjutan ekonomi. Kata kunci: Strategi Pengelolaan Ekowisata, Daya Tarik Wisata, Minat Kunjungan Wisatawan, Air Terjun Sikulikap.