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Journal : Jurnal Pharmactive

PENGARUH SERVICE EXCELLENCE TERHADAP JUMLAH KUNJUNGAN DI APOTEK KIMIA FARMA ECHO BEACH Putu Ayu Ratih Listiani; Gusti Ayu Oviani; I Putu Bayu Martena
Journal Pharmactive Vol. 1 No. 1 (2022): Jurnal Pharmactive April
Publisher : Institut Teknologi dan Kesehatan Bintang Persada

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Abstract

Pelayanan kefarmasian sekarang ini telah berkembang, dari yang semula hanya berfokus kepada pengelolaan obat (drug oriented), sekarang berorientasi kepada pelayanan pasien secara langsung (patient oriented). Service excellence merupakan sebuah bentuk keharusan atau tuntutan dalam industri jasa maupun dagang ketika menghadapi konsumen atau pelanggan. Di dunia bisnis, persaingan antar penjual sangat ketat. Penelitian ini bertujuan untuk mengetahui Penelitian ini menggunakan desain penelitian analatik kuantitatif dengan pendekatan cross sectional untuk memperoleh informasi tentang bagaimana tingkat kepuasan pelanggan dan jumlah kunjungan terhadap service excellence di Apotek Kimia Farma Echo Beach. Hasil tingkat kepuasan pelanggan terhadap service excellence di Apotek Kimia Farma Echo Beach yaitu sangat 86,62% responden menyatakan sangat puas dan 13,38% responden menyatakan puas. Jumlah kunjungan pelanggan ke Apotek Kimia Farma Echo Beach terjadi kenaikan dengan rata-rata kenaikan dibandingkan bulan sebelumnya 9,78% dan 12,12% dibandingkan tahun sebelumnya. Kesimpulan dari data penelitian yang diperoleh bahwa service excellence telah dilakukan dengan baik dan terjadi peningkatan jumlah kunjungan.
ANALISIS ABC DALAM PERENCANAAN OBAT GOLONGAN ANTIBIOTIK DI INSTALASI FARMASI RAWAT INAP RSU X DENPASAR Oviani Gusti Ayu; Listiani Putu Ayu Ratih; Cahyani Ni Gusti Ayu Dwi
Journal Pharmactive Vol. 2 No. 1 (2023): Jurnal Pharmactive April
Publisher : Institut Teknologi dan Kesehatan Bintang Persada

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Abstract

Planning and procurement of drugs is one of the important functions in the logistics management stage of drugs, including antibiotic drugs. A good management system will ensure the availability of drugs according to patient needs. The purpose of the study was to determine the ABC analysis based on use value and investment value in planning antibiotic class drugs at the Inpatient Pharmacy Installation of RSU X Denpasar. This type of research is descriptive non-experimental using quantitative data. The data is obtained from a review of reports or systems, data in the form of reports on the types of antibiotic class drugs used in the 2021 period, reports on the number of antibiotic class drugs used and reports on the price of antibiotic drugs. The value of using antibiotics was group A consisting of 29 items (27.35%) with a total usage of 72,591 items (79.42%); group B consisted of 26 items (24.52%) with a total usage of 14,197 items (15.53%); group C consisted of 51 items (48.11%) with a total usage of 4,613 items (5.04%). The investment value for antibiotics is group A consisting of 17 items (16.03%) with a total investment of IDR 6,414,357,620 (79.94%); group B consists of 20 items (18.86%) with a total investment of IDR 1,193,164,115.00 (14.86%); group C consisted of 69 items (65.09%) with a total investment of IDR 417,102,141.50 (5.20%).
FORMULASI DAN UJI MUTU FISIK SABUN TRANSPARAN EKSTRAK ETANOL BONGGOL NANAS (Ananas comosus L.) Listiani, Putu Ayu Ratih
Journal Pharmactive Vol. 2 No. 2 (2023): Jurnal Pharmactive Oktober
Publisher : Institut Teknologi dan Kesehatan Bintang Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64036/pharmactive.v2i2.40

Abstract

Bonggol nanas selama ini masih sering dibuang dan dianggap limbah, padahal apabila dijadikan zat aktif dalam sediaan sabun mandi dapat berfungsi untuk melembabkan dan melembutkan kulit. Berdasarkan skrining fitokimia menunjukkan bahwa nanas memiliki kandungan fenolat, flavonoid, tannin, alkaloid dan saponin yang berfungsi sebagai antioksidan yang dapat menangkal efek negatif radikal bebas terhadap kulit. Ekstraksi bonggol nanas dilakukan dengan metode maserasi menggunakan pelarut etanol 96% dan diuapkan menggunakan rotary evaporator sehingga didapatkan ekstrak kental yang berwarna hitam. Ekstrak yang didapatkan kemudian diformulasikan menjadi sediaan sabun transparan. Pengujian mutu fisik sediaan dilakukan untuk memastikan bahwa sediaan yang dibuat telah memuhi persyaratan. Hasil uji mutu fisik meliputi uji organoleptis, tinggi busa, uji pH, hoogenitas dan uji transparansi sabun menunjukkan bahwa sediaan sabun yang dihasilkan telah memenuhi persyaratan dan layak untuk digunakan.. Kata Kunci: Bonggol nanas, sabun transparan, ekstraksi, mutu fisik
ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN OBAT TANPA RESEP DI APOTEK CAHAYA FARMA Listiani, Putu Ayu Ratih; Gusti Ayu Oviani
Journal Pharmactive Vol. 3 No. 1 (2024): Jurnal Pharmactive April
Publisher : Institut Teknologi dan Kesehatan Bintang Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64036/pharmactive.v3i1.46

Abstract

Apotek merupakan sarana pelayanan kefarmasian tempat dilakukan praktik kefarmasian dan penyaluran perbekalan obat kepada masyarakat. Kepuasan konsumen dapat mempengaruhi minat untuk kembali ke apotek yang sama. Penelitian ini dilakukan untuk menganalisis tingkat kepuasan konsumen terhadap kualitas pelayanan obat tanpa resep diapotek. Penelitian ini dilakukan di Apotek Cahaya Farma dengan jumlah sampel 60 orang pengambilan sampel dilakukan dengan metode accidental sampling. Instrumen penelitian yang digunakan berupa kuesioner tingkat kepuasan konsumen terhadap kualitas pelayanan kefarmasian. Hasil penelitian dari seluruh dimensi konsumen sangat puas teradap kualitas pelayanan obat tanpa resep di Apotek Cahaya Farma dengan nilai kualitas pelayanan pada dimensi kehandalan sebesar 4,2, pada dimensi daya tanggap sebesar 4,57, pada dimensi jaminan sebesar 4,48, pada dimensi empati sebesar 4,53, dan pada dimensi bukti fisik sebesar 4,54. Sehingga diperoleh nilai rata-rata dari 5 dimensi adalah 90,5 yang masuk dalam katagori sangat puas
PENGARUH CITRA MEREK DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN TOLAK ANGIN KEMASAN SACHET (STUDI KASUS DI APOTEK X DENPASAR SELATAN) Listiani, Putu Ayu Ratih; Gusti Ayu Oviani; Ketut Soma Asih
Journal Pharmactive Vol. 3 No. 2 (2024): Jurnal Pharmactive Oktober
Publisher : Institut Teknologi dan Kesehatan Bintang Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64036/pharmactive.v3i2.54

Abstract

Tolak Angin is a traditional medicine in liquid form produced by PT Jamu Sido Muncul. Increasing competition for traditional medicines demands efforts to improve brand image and product quality. These two factors determine the decision to purchase Tolak Angin. The purpose of this research was to determine the influence of Brand Image and Product Quality on Purchasing Decisions. The data collection method used in this research was observation with a cross sectional design and using total sampling techniques. The sample in this study consisted of 43 respondents who met the inclusion criteria and did not meet the exclusion criteria. The results of this study show that data on the characteristics of the largest number of respondents aged 26-36 years reached 48.8% (21 respondents), private employee work was 34.9% (15 (respondents), gender was 60.5% (26 respondents), last education reached 60.5% (26 respondents), monthly income > Rp. 2,500,000- Rp. 3,500,000 and > Rp. 3,500,000 was 30.2% (13 respondents), length of visit 2- 3x was 30, 2% (13 respondents), duration of use < 1 year as much as 37.2% (16 respondents). Brand Image influences purchasing decisions giving a Sig value (0.002 < 0.005), Product Quality influences purchasing decisions giving a Sig value (0.002 < 0.005) and Brand Image and Product Quality simultaneously influence purchasing decisions giving a Sig value (0.000 < 0.005). This means that the better the Brand Image and product quality, the higher the consumer's tendency to buy Tolak Angin Sachet Packaging.
ANALISIS PENYIMPANAN VAKSIN DI PUSKESMAS KEDIRI I KABUPATEN TABANAN Listiani, Putu Ayu Ratih; Putu Ika Indah Indraswari; Ziyyan Silfia Haani
Journal Pharmactive Vol. 4 No. 1 (2025): Jurnal Pharmactive April
Publisher : Institut Teknologi dan Kesehatan Bintang Persada

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Abstract

Vaccines are biological products that stimulate the body's immunity and are very susceptible to damage, so they require special handling to maintain their quality. One of them is that proper storage of vaccines is very important because this can have an impact on its potency. This study aims to evaluate the effectiveness of vaccine storage at the Kediri 1 Tabanan Community Health Center using three main indicators: facilities and infrastructure, condition of the refrigerator, and vaccine storage system. Descriptive observational research with a semi-quantitative study design is the methodology employed. The analysis's findings indicate that the facilities and infrastructure indicators scored 81.81%, placing them in the good category. With a percentage of 87.5%, the refrigerator condition indicator is also in the good range. Aside from that, the indicators of the vaccine storage system performed well, with an 85.71% percentage. In summary, the Kediri 1 Tabanan Community Health Center's overall vaccination storage falls within the "good" category. Despite the fact that there is still room for advancement to achieve complete vaccine storage optimization
FORMULASI SABUN PADAT EKSTRAK BEKATUL BERAS MERAH (Oryza nivara) DENGAN METODE COLD PROCESS SEBAGAI ANTIBAKTERI TERHADAP Staphylococcus aureus Ni Luh Gde Mona Monika; Yunita, Ella; Ratih Listiani, Putu Ayu
Journal Pharmactive Vol. 4 No. 1 (2025): Jurnal Pharmactive April
Publisher : Institut Teknologi dan Kesehatan Bintang Persada

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Abstract

Red Rice Bran (Oryza nivara) is one of the natural ingredients that contains flavonoids, tannins, alkaloids, and terpenoids that are able to provide antibacterial activity. The purpose of this study is to determine the antibacterial activity of solid soap preparations of 96% ethanol extract of brown rice bran by cold process method against Staphylococcus aureus bacteria. The extraction process is carried out by the maceration extraction method, namely by using 96% ethanol solvent. The antibacterial activity test of the extract was carried out using Staphylococcus aureus test bacteria with variations in the concentration of ethanol extract of brown rice bran which were 1.5%, 2.5%, and 3.5%. The antibacterial activity test of solid soap of brown rice bran extract was carried out using Staphylococcus aureus test bacteria with F0, F1, F2 and F3 formulations. The method used for the antibacterial activity test was diffusion with Kirby-baurer disc paper discs using Mueller Hilton agar media. The results of the antibacterial activity test of solid soap preparations of 96% ethanol extract of brown rice bran by cold process method have antibacterial activity with moderate inhibitory power against Staphylococcus aureus bacteria. The inhibition comes from the soap base, the addition of extracts to the 2%, 2.5%, 3% concentration variations does not provide an increase in inhibition against the growth of Staphylococcus aureus bacteria.