Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
P-Index
This Author published in this journals
All Journal Journal of Tourism and Economic Journal of Applied Sciences in Travel and Hospitality JURNAL ECONOMINA
Nensi Lapotulo
Politeknik Pariwisata Batam, Indonesia
Economics, Econometrics & Finance Environmental Science Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Analisis beban kerja room attendant di asialink hotel kota Batam Okki Kurnia; Nensi Lapotulo; Devid Trinaldo Simatupang; Nofita Nanda Hermawati
Journal of Tourism and Economic Vol 6, No 1 (2023): EDISI 6
Publisher : STIE Pariwisata API Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36594/jtec.v6i1.183

Abstract

The purpose of this study is to find out how the workload of room attendants at Asialink Hotel Batam City, based on the Koesomowidjojo workload theory with 3 indicators (work conditions, use of working time, targets to be achieved). This research is a qualitative descriptive study with the object of research are room attendants and participants from the Department of Housekeeping. The results of this study indicate that the workload on the employees of the Housekeeping Department, especially room attendants, is not optimal enough. The existence of multi-profession work, namely employees get workload from two types of work as room attendants and public area attendants, causing a lack of work focus on employees and having an impact on employee work mobility in one or both of the work professions carried. Management can provide work professions to employees separately, this can be done by increasing the number of workers in the Housekeeping Department.
Systematic Literature Review on Room Division Daily Workers for Short Escape Tourism in Batam from a Strategic Management Perspective Nensi Lapotulo; Rahmadi Rahmadi; Suci Cahayaty Sinaga; Haufi Sukmamedian; Agung Arif Gunawan; Felicia Felicia
JURNAL ECONOMINA Vol. 5 No. 8 (2026): JURNAL ECONOMINA, Agustus 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i8.3723

Abstract

This study synthesises empirical evidence on the utilisation of daily workers within hotel room divisions to address the unique demands of short-escape tourism in Batam, framed comprehensively through a strategic management perspective. Following the PRISMA 2020 guidelines, a systematic literature review was conducted on publications from 2022 to 2026. This core data was further supplemented by foundational literature and official regional statistics to provide necessary contextual depth. From an initial pool of 151 records, 37 duplicates were systematically removed, 114 were screened, and 49 full texts were assessed. This process ultimately resulted in 30 peer-reviewed studies for thematic synthesis, alongside 8 official documents analysed separately to ground the conceptual findings in empirical destination data. The prevailing themes identified across the literature include workforce agility (73.3%), service quality (66.7%), employee well-being (60.0%), digital scheduling (53.3%), cross-functional training (50.0%), and employment protection (43.3%). Contextually, foreign tourist arrivals in Batam surged by 48.94% between April and May 2026, yet the average length of stay in May remained exceptionally short at only 1.84 nights. This distinct visitation pattern concentrates the operational load spanning check-ins, check-outs, intensive cleaning, room status updates, and linen turnover into remarkably narrow timeframes. To navigate this volatility strategically, the study proposes the Batam Short-Escape RD-DW Strategic Model. This integrated framework encompasses demand sensing, workload segmentation, verified talent pools, competency- and risk-based matching, stringent service controls, iterative learning, and robust job protection mechanisms. Ultimately, daily workers are recommended as a complementary operational capacity rather than a core replacement. Their successful integration must be evaluated against a set of multifaceted Key Performance Indicators (KPIs), including room readiness, wait times, service defects, rework rates, overtime reduction, guest satisfaction, payment reliability, and skills mobility.
An AHP model for hotel staff performance appraisal: A case study of a Luxury Resort in Bintan Hetty Yulianti Sihite; Nensi Lapotulo; Andri Wibowo; Agung Edy Wibowo; Fitriana Baitanu
Journal of Applied Sciences in Travel and Hospitality Vol. 9 No. 2 (2026): JASTH: Journal of Applied Sciences in Travel and Hospitality (In Press)
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v9i2.132-146

Abstract

Employee performance appraisal in luxury hotels often suffers from subjectivity due to the absence of standardized criteria, potentially leading to unfair recognition and decreased staff motivation. This study aims to evaluate how a luxury resort in Bintan, Indonesia, currently selects its best employees and to design a fairer, more objective performance appraisal model using the Analytical Hierarchy Process (AHP). A descriptive qualitative approach was applied. Data were collected through semi-structured interviews with the Human Resources Manager and five Heads of Department (F&B Service, Executive Chef, Front Office, Housekeeping, and Spa). Document analysis of internal policies and nomination forms was also conducted. The AHP method was used to calculate priority weights for assessment criteria using Microsoft Excel 365, with consistency verified by the Consistency Ratio (CR). The study found four main criteria: attitude (0.40), performance (0.30), attendance (0.20), and length of work (0.10). The CR of 0.0074 confirms the reliability of these weights. The current selection process follows formal procedures but remains subjective due to no standardized criteria. A ready-to-use nomination form based on AHP weights was developed to help management reduce subjectivity and increase transparency. This is the first study to apply AHP to an internal employee reward system in an Indonesian luxury resort. The proposed model offers a practical, measurable, and transparent tool for hotel staff performance appraisal. It contributes to hospitality literature by extending AHP to human resource management, an area often overlooked compared to service quality or guest satisfaction studies.
Co-Authors Agung Arif Gunawan Andri Wibowo Devid Trinaldo Simatupang Felicia Felicia Fitriana Baitanu Haufi Sukmamedian Hetty Yulianti Sihite Nofita Nanda Hermawati Okki Kurnia Rahmadi Rahmadi Suci Cahayaty Sinaga Wibowo, Agung Edy