Article Per Year (5 Year)
p-Index From 2021 - 2026
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This Author published in this journals
All Journal Journal of Administration and International Development International Journal of Social Science and Humanity
Rahma Dyah Widyaningrum
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Humanities Decision Sciences, Operations Research & Management Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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MANAJEMEN KINERJA SDM BIDANG TEMPAT PEMERIKSAAN IMIGRASI (TPI) BANDARA JUANDA Rahma Dyah Widyaningrum
Journal of Administration and International Development Vol 2 No 2 (2022): JAID: Journal of Administration and International Development
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jaid.v2i2.452

Abstract

The purpose of this article is to see the Performance Management in the Immigration Checkpoints (TPI) at Juanda Airport and solutions to improve employee performance in the Immigration Checkpoints by the Head of the TPI section. The performance management model according to the theory of Ken Blanchad and Gerry Ridge, namely Performance Planning, Day-to-Day Coaching (implementation every day) or Execution (implementation), and Performance Evaluation or Review and Learning. In view of the end of the COVID-19 pandemic and the implementation of the immigration function at TPI, it is active again and must run well. The results is performance management has been going well, each head of the inspection section has its own way of managing the managerial process in each section in accordance with the existing SOP but there are still obstacles of existing human resources considering the crossing at TPI has been reopened to serve public.
Effectiveness of Maritime Sector Public Services: A Study of the Implementation of Immigration SOPs at the Tanjung Priok Port Terminal Rahma Dyah Widyaningrum; Fedianty Augustinah; Eny Hartati
International Journal of Social Science and Humanity Vol. 2 No. 4 (2025): December: International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i4.533

Abstract

This study aims to explore the implementation of Standard Operating Procedures for immigration services at TPI Tanjung Priok Port and examine its impact on service effectiveness in Indonesia's maritime sector. The research employed a qualitative approach to analyse the gap between formal SOP guidelines and on-the-ground practices, examining internal and external factors, including resource limitations, technological constraints, and inter-agency coordination issues. The findings reveal significant disparities that lead to both positive and negative discretion amongst frontline Immigration officers, influencing service consistency, efficiency, and transparency. Negative discretion results in procedural deviations that compromise reliability and potentially foster corruption, delays, and inefficiencies. In contrast, positive discretion emerges as adaptive responses indicating weaknesses in SOP design or infrastructure. The study concludes that enhancing frontline officers' competence, motivation, and accountability is essential for achieving desired outcomes, whilst integrating technological solutions such as digital documentation and real-time monitoring is vital for streamlined, transparent, and accountable procedures. Improving SOP adherence, coupled with better resource allocation and inter-institutional cooperation, can significantly reduce vessel turnaround times, lower logistics costs, and bolster maritime competitiveness. The research advocates for dedicated training programmes, supervisory systems, and technological innovations to ensure SOP compliance, minimise discretion-driven deviations, and promote accountability, thereby optimising maritime service delivery and supporting Indonesia's strategic maritime development objectives.
Co-Authors Eny Hartati Fedianty Augustinah