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All Journal International Journal of Social Science and Business ASAWIKA: Media Sosialisasi Abdimas Widya Karya Jurnal Pendidikan dan Ilmu Sosial Gudang Jurnal Multidisiplin Ilmu Journal of Governance and Public Administration International Journal of Education, Vocational and Social Science International Journal of Economics, Business and Innovation Research Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi International Journal of Management, Accounting & Finance Journal of Studies in Academic, Humanities, Research, and Innovation
Fedianty Augustinah
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PKM KRUPUK AMPAS TAHU DI DESA MEDOKAN SEMAMPIR Fadjar Kurnia Hartati; Meithiana Indrasari; Arlin Besari Djauhari; Fedianty Augustinah
Asawika : Media Sosialisasi Abdimas Widya Karya Vol 4 No 2 (2019): Desember: Asawika
Publisher : LPPM Unika Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (378.697 KB) | DOI: 10.37832/asawika.v4i2.24

Abstract

Kegiatan pengabdian ini bertujuan untuk membantu memberikan solusi pada beberapa permasalahan yang dihadapi oleh ibu Yeni Indah S. sebagai pemilik usaha produktif krupuk yang berada di Desa Medokan Semampir, Kecamatan Sukolilo Kota Surabaya. Metode pelaksanaan Program Kemitraan Masyarakat (PKM) berorientasi kepada solusi dari permasalahan yang disepakati bersama, ada 4 hal yaitu peningkatan manajemen Mitra, peningkatan teknologi, peningkatan produksi dan pengembangan akademis. Hasil kegiatan PKM ini adalah Mitra dapat membuat ampas tahu basah menjadi tepung ampas tahu kering, yang selanjutnya tepung ampas tahu dapat digunakan sebagai pengganti tepung terigu dalam pembuatan kerupuk, mampu melakukan pemasaran dan cara menghitung keuntungan sebuah bisnis secara sederhana. Berdasarkan hal tersebut di atas diharapkan Mitra di Medokan Semampir bisa menambah ekonomi/penghasilan rumah tangga dengan tanpa meninggalkan rumah terlalu lama, sehingga kehidupannya lebih sejahtera. Kata kunci: Ampas, tahu, krupuk, Medokan
The Influence of Accessibility and WOM on Visitation Interest in Dewi Kenangan Ponokawan Village Krian Sidoarjo Firdanti Allivia Syahputri; Fedianty Augustinah; Andry Herawati
International Journal of Economics, Business and Innovation Research Vol. 3 No. 06 (2024): International Journal of Economics, Business and Innovation Research (IJEBIR)
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of accessibility and Word of Mouth (WOM) on visitation interest in the Food Security Tourism Destination (Dewi Kenangan) in Ponokawan Village, Krian, Sidoarjo. The research employs a quantitative method with a survey approach. The sample for this study consists of 169 respondents selected using Simple Random Sampling. Data were collected through a questionnaire measuring three main variables: accessibility, word of mouth, and visitation interest. The measurements were conducted using a 5-point Likert scale. Data analysis was performed using multiple linear regression with the help of SPSS version 24 software. The results show that accessibility and WOM have a significant influence on visitation interest, both partially and simultaneously. The accessibility variable has a positive and significant effect on visitation interest, with a regression coefficient value of 0.660 and a t-count value of 6.848. The WOM variable also has a positive and significant effect on visitation interest, with a regression coefficient value of 1.051 and a t-count value of 6.970. Simultaneously, these two variables contribute 64.4% to the variation in visitation interest. This study concludes that improving accessibility and WOM can increase tourists' interest in visiting the Kenangan Tourism Destination in Ponokawan Village. Therefore, tourism destination managers need to consider these factors in their destination development and marketing strategies.
Evaluasi Kualitas Pelayanan Aplikasi Sambat Rene Ker pada Pemerintah Kota Malang dalam Meningkatkan Responsivitas Pengaduan Masyarakat Secara Online Sutaji Sutaji; Fedianty Augustinah; Ika Devy Pramudiana
JURNAL PENDIDIKAN DAN ILMU SOSIAL Vol. 3 No. 1 (2025): Januari : JURNAL PENDIDIKAN DAN ILMU SOSIAL
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jupendis.v3i1.2933

Abstract

Responsive public service is an essential indicator of government governance quality. This study evaluates the quality of the Sambat Rene Ker application using the SERVQUAL theory (Parasuraman, Zeithaml, Berry, 1990) through five dimensions. Using a qualitative approach, data were obtained from interviews, observations, and community complaint documentation. The analysis indicates that the reliability dimension is fairly good but hindered by server stability issues (20% deficiency). The physical evidence dimension shows a simple interface, but access speed and professionalism require improvement (15%). Responsiveness is adequate for initial responses, but follow-ups are often slow and lack transparency (25%). Assurance demonstrates good security, but insufficient progress notifications reduce trust. In conclusion, this application positively supports public services in Malang but requires improvements in infrastructure, coordination, and outreach to enhance responsiveness. This research is relevant for evaluating policies and innovations in technology-based services.
Analysis Customer Satisfaction and its Implications for Customer Loyalty and Purchase Intention for Cinepolis Cinemas Tickets Girsang, Rosita Manawari; Lie, Darwin; Fedianty Augustinah; Sudirman, Acai
International Journal of Social Science and Business Vol. 8 No. 1 (2024): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v8i1.56488

Abstract

This study aims to analyze the effect of E-service quality, price perception, brand image, and perceived value on customer satisfaction, as well as its implications for customer loyalty and ticket purchase intention of Cinepolis Cinemas. This study used a quantitative approach involving 120 respondents as a sample. The sampling method uses a non-probability sampling approach using a purposive sampling formula. The results showed that price perception, brand image, and perceived value positively and significantly affect customer satisfaction. In addition, customer satisfaction also has a positive and significant effect on customer loyalty and purchase intent. Nevertheless, the quality of E-service has a positive but not significant effect on customer satisfaction. Therefore, it is concluded that to maintain customer satisfaction with Cinepolis Cinemas tickets, companies need to improve the quality aspects of E-service, especially in terms of completeness of online payment features and data security for online service users. This research provides valuable insights for companies in improving customer satisfaction, customer loyalty, and purchase intent through improving price perception, brand image, perceived value, and E-service quality. The implications of these findings could help companies develop more effective marketing strategies and improve the overall customer experience.
The Role Of Bakorwil III As a Government Organizer in Inter-Regional Cooperation in Greater Malang Tourism Management Hafids Sutatak; Fedianty Augustinah; Ika Devy Pramudiana; Sri Kamariyah
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 2 No. 2 (2025): Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v2i2.522

Abstract

This study aims to describe and analyze the role of Bakorwil III as a government organizer in inter-regional cooperation for tourism management in Malang Raya, as well as the obstacles faced by Bakorwil III. The research method used is qualitative descriptive, with data collection techniques including interviews, observations, and documentation. The research informant is the Head of the Coordinating Agency for Region III Malang. The data analysis technique uses the interactive model developed by Miles et al. (2014), which includes data condensation, data presentation, and drawing conclusions. The results show that Bakorwil III Malang, as a representative of the East Java Provincial Government, has the main task of coordinating inter-regional cooperation in tourism management in Malang Raya. Bakorwil III Malang ensures that every stage of the cooperation formation process, from planning to the signing of agreements, is carried out. As a facilitator, Bakorwil III Malang coordinates between the Malang Raya government and other stakeholders. Bakorwil III also facilitates information related to Government Regulation No. 28 of 2018 regarding Regional Cooperation. The obstacles faced by Bakorwil III in carrying out its role include differences in political interests, development disparities, regional characteristic differences, and budget limitations.
The Effectiveness Of The Implementation Of The Government Agency Performance Accountability System (Sakip) In The East Java Provincial Government Dewi Nurkholilah; Fedianty Augustinah; Ulul Albab; Sri Kamariyah; Himad Ali
Journal of Studies in Academic, Humanities, Research, and Innovation Vol. 2 No. 1 (2025): June 2025
Publisher : Ponpes As-Salafiyyah Asy-Syafi'iyyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71305/sahri.v2i1.260

Abstract

The Performance Accountability System (SAKIP) is a crucial framework for improving the efficiency and effectiveness of government institutions in Indonesia. Within the East Java Provincial Government, SAKIP aims to enhance transparency, accountability, and performance measurement. However, effective implementation requires not only strong organizational commitment but also the ability to adapt to changing environments and optimize human resources. This study used a qualitative approach, including document analysis, interviews, and field observations, to assess SAKIP implementation in East Java. Key informants included government officials involved in performance management and strategic planning. The research also evaluated the impact of training programs like workshops and technical guidance (Bimtek) on improving employee understanding of SAKIP. Findings indicate that, despite adequate office equipment, the integration of SAKIP-related applications remains a major challenge. Limited human resource capabilities further hinder the effectiveness of the system, affecting data management and performance evaluation processes. While the East Java Provincial Government has demonstrated commitment to improving performance, these limitations continue to restrict the full potential of SAKIP. The study highlights the need for better infrastructure, continuous training, and enhanced technical skills to fully realize SAKIP's benefits. It also emphasizes the importance of aligning human resource development with organizational goals to create a more adaptive and efficient public sector. The paper concludes with recommendations for addressing these challenges, including improved planning, measurement, and the integration of digital solutions to support long-term performance improvement.
THE ROLE OF BUREAUCRATIC REFORM IN ENHANCING PUBLIC SERVICE QUALITY: EVIDENCE FROM EAST JAVA Ami Dwi Wijayanti; Fedianty Augustinah; Dian Ferriswara
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2407

Abstract

Bureaucratic reform is a critical strategy to improve the quality of public services by promoting transparent, efficient, and accountable governsance. This study aims to analyze the role of bureaucratic reform in enhancing public service delivery, focusing on the implementation of good governance principles, digitalization, and the development of bureaucratic capacity. Using a qualitative descriptive approach, data were collected through literature review, policy analysis, and in-depth interviews with relevant stakeholders. The findings indicate that the bureaucratic reform efforts in East Java Province have led to a significant increase in the Bureaucratic Reform Index, the strengthening of Electronic-Based Government Systems (SPBE), and a measurable impact on service quality and poverty alleviation. The digital transformation of public services has enabled more accessible, faster, and transparent service delivery to citizens. Nevertheless, challenges such as bureaucratic resistance, limited digital infrastructure, and inadequate human resource competencies remain. Therefore, a stronger commitment and continuous innovation are required to build a professional, adaptive, and citizen-oriented public bureaucracy.
IMPLEMENTATION of SuKMa-e JATIM APPLICATION TO INCREASE PUBLIC SATISFACTION INDEX IN EAST JAVA PROVINCE Indah Novia Alfianita; Fedianty Augustinah; Dian Ferriswara; Sri Kamariyah
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2437

Abstract

The purpose of this study was to investigate how the application providing feedback on public services SuKMa-e Jatim, which stands for the East Java Electronic Community Satisfaction Survey, has an impact on increasing the community satisfaction index in East Java Province. It is expected that this application can improve the quality of public services by helping the community , as well as to assess the level of community satisfaction with the quality of services by public service providers. This study uses a quantitative method by sending questionnaires to people who use the application in various regions in East Java Province . To improve public services, the use of the SuKMa-e Jatim application contributes significantly to increasing the community satisfaction index. Influential factors include ease of use of the application, speed of response to community input, and transparency of information provided. This study also identified several challenges in using the application, such as the lack of understanding of technology among some people and the need to increase socialization about the benefits of the application. The conclusion of this study confirms that the SuKMa-e Jatim application has an important role in increasing satisfaction with customers, colleagues, and leaders in East Java Province. Recommendations are given to improve digital literacy training for the community and expand socialization about this application so that it can be utilized optimally. The results of this study are expected to be used as a reference in the development of other public service information systems in Indonesia.
Evaluasi Akuntabilitas Kinerja Internal Perangkat Daerah Provinsi Jawa Timur Berdasarkan Permen PANRB No. 88 Tahun 2021 Dewi Nurkholilah; Fedianty Augustinah; Ulul Albab; Sri Kamariyah
Gudang Jurnal Multidisiplin Ilmu Vol. 3 No. 6 (2025): GJMI - JUNI
Publisher : PT. Gudang Pustaka Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/gjmi.v3i6.1642

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi evaluasi akuntabilitas kinerja internal (AKIP) pada Perangkat Daerah di Provinsi Jawa Timur berdasarkan Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi (Permen PANRB) Nomor 88 Tahun 2021. Evaluasi AKIP merupakan salah satu komponen dalam Sistem Akuntabilitas Kinerja Instansi Pemerintah (SAKIP) yang berfungsi untuk menilai konsistensi dan efektivitas pelaksanaan perencanaan, pengukuran, pelaporan, dan evaluasi internal kinerja secara sistematis. Penelitian ini menggunakan pendekatan kualitatif dengan desain studi kasus. Teknik pengumpulan data meliputi wawancara mendalam, observasi partisipatif, dan studi dokumentasi terhadap 50 perangkat daerah. Informan dipilih secara purposive, terdiri dari anggota Tim Evaluator SAKIP dan pejabat fungsional di Bappeda, Inspektorat, BKD, dan Biro Organisasi Sekretariat Daerah. Analisis data dilakukan melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan dengan pendekatan interaktif Miles, Huberman, dan Saldaña. Hasil penelitian menunjukkan bahwa pelaksanaan evaluasi AKIP telah dilakukan secara sistematik dan berbasis regulasi nasional, tetapi belum sepenuhnya optimal. Terdapat tantangan pada pembaruan regulasi daerah yang masih mengacu pada Peraturan Gubernur Nomor 20 Tahun 2016, rendahnya kompetensi teknis evaluator, serta keterbatasan integrasi sistem informasi antara PMISAKIP dan SIAKIP. Meski 76% Perangkat Daerah meraih predikat “A” dan “AA”, pelaksanaan perencanaan kinerja individu dan tindak lanjut hasil evaluasi masih belum memadai. Penelitian ini merekomendasikan: (1) pembaruan regulasi lokal agar selaras dengan Permen PANRB No. 88/2021; (2) peningkatan kompetensi evaluator melalui pelatihan manajemen kinerja dan audit kinerja berbasis digital; (3) pengembangan sistem terpadu evaluasi internal; dan (4) penyusunan rekomendasi yang lebih spesifik, terukur, dan aplikatif untuk peningkatan mutu implementasi SAKIP.
Pemberdayaan UMKM Berbasis Kearifan Lokal : Studi Kasus Program Dinas Koperasi, UMKM, Perindustrian dan Perdagangan Puncak Jaya Kabupaten Puncak Jaya Papua Tengah Hendrik Ibo; Fedianty Augustinah; Aris Sunarya
Gudang Jurnal Multidisiplin Ilmu Vol. 3 No. 7 (2025): GJMI - JULI
Publisher : PT. Gudang Pustaka Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/gjmi.v3i7.1693

Abstract

Kabupaten Puncak Jaya, Papua Tengah, merupakan salah satu wilayah 3T (Tertinggal, Terdepan, dan Terluar) di Indonesia yang menghadapi tantangan serius dalam pembangunan ekonomi akibat kondisi geografis yang sulit dijangkau serta keterbatasan infrastruktur. Penelitian ini bertujuan untuk menganalisis bagaimana pemberdayaan UMKM (Usaha Mikro, Kecil, dan Menengah) berbasis kearifan lokal mampu menjadi strategi alternatif dalam mendorong pertumbuhan ekonomi masyarakat setempat sekaligus menjaga keberlangsungan nilai-nilai budaya lokal. Dengan pendekatan deskriptif kualitatif dan desain studi kasus, serta penerapan model Community-Based Participatory Research (CBPR), penelitian ini menempatkan masyarakat lokal sebagai subjek aktif dalam proses pemberdayaan. Data diperoleh melalui wawancara mendalam, observasi partisipatif, diskusi kelompok terarah (focus group discussion), dan studi dokumentasi terhadap pelaksanaan program-program yang digagas oleh Dinas Koperasi, UMKM, Perindustrian dan Perdagangan Kabupaten Puncak Jaya. Hasil penelitian menunjukkan bahwa nilai-nilai kearifan lokal seperti gotong royong, musyawarah mufakat, dan pengelolaan sumber daya alam secara komunal berhasil diintegrasikan dalam pelatihan, produksi, dan pemasaran produk UMKM, seperti tas noken, minyak kemiri, serta kerajinan dari biji hutan. Dampaknya tidak hanya terlihat pada peningkatan kapasitas teknis pelaku usaha, tetapi juga pada penguatan identitas budaya dan solidaritas sosial komunitas. Namun, masih terdapat sejumlah tantangan besar, seperti keterbatasan akses pasar karena infrastruktur yang minim, rendahnya literasi keuangan dan digital, serta belum optimalnya implementasi regulasi pendukung. Temuan ini mempertegas pentingnya pendekatan pemberdayaan berbasis lokal yang disesuaikan dengan karakteristik sosial budaya masyarakat Papua. Oleh karena itu, kolaborasi multipihak dan penyusunan kebijakan yang lebih responsif terhadap realitas lokal menjadi kebutuhan mendesak untuk mewujudkan UMKM yang tangguh, inklusif, dan berkelanjutan di wilayah 3T.
Co-Authors Acai Sudirman AGUS SETIAWAN Ami Dwi Wijayanti Andry Herawati Aris Sunarya Arlin Besari Djauhari Darwin Lie Dewi Nurkholilah Endah Nurvia Yunanto Fadjar Kurnia Hartati Ferriswara, Dian Firdanti Allivia Syahputri Girsang, Rosita Manawari Hafids Sutatak Hendrik Ibo Himad Ali Ika Devy Pramudiana Indah Novia Alfianita Kelina Yoman Liling Listyawati Meithiana Indrasari Sarwani Sarwani Sarwani, Sarwani Sri Kamariyah Sutaji Sutaji Ulul Albab Vivi Puspitasari Wamer