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All Journal Jurnal Manajemen Teori dan Terapan Indonesian Journal of Business and Entrepreneurship Research
Armanu
Universitas Brawijaya, Malang, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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The Influence of Self-efficacy on Organizational Commitment and Ethical Behavior: The Role of Job Satisfaction Ana Sofia Aryati; Armanu
Journal of Theoretical and Applied Management (Jurnal Manajemen Teori dan Terapan) Vol. 16 No. 2 (2023)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v16i2.43769

Abstract

Objective: This study aims to analyze the effect of self-efficacy on organizational commitment and ethical behavior. Furthermore, this study also examines the mediating role of job satisfaction in determining the relationships.  Design/Methods/Approach: This study was carried out on healthcare and administrative staff. The sample size and respondents were determined using the Slovin formula and selected through random sampling. The data collected was analyzed using PLS analysis. Findings: The findings reveal that self-efficacy positively and significantly affects ethical behavior and organizational commitment. Additionally, job satisfaction plays a role in mediating the connection between self-efficacy and organizational commitment. Similarly, the analysis shows that job satisfaction mediates the link between self-efficacy and ethical behavior. Originality: The novelty of this study lies in the influence of self-efficacy on organizational commitment and ethical behavior. Previous studies mainly analyzed the influence of self-efficacy on other variables, in which none of them had combined the two variables, along with job satisfaction as a mediation variable. In particular, this study is novel as it analyzes job satisfaction for workers in a Regional General Hospital, in which prior studies only focused on other non-health institutions or companies. Practical/Policy implication: Optimizing communication and institutionalizing ethical and moral values will improve workers' self-efficacy. Institutions should focus on maintaining job satisfaction, including work, rewards, supervision, co-workers, and promotion opportunities, to promote employee commitment and ethical behavior.
Digital Financial Transformation on Retail MSME Scalability Through Customer Engagement Ariefah Sundari; Armanu; Meithiana Indrasari; Sukesi
Indonesian Journal of Business and Entrepreneurship Research Vol. 4 No. 1 (2026): Vol. 4, No. 1, February 2026: Indonesian Journal of Business and Entrepreneursh
Publisher : Department of Business and Entrepreneurship, Faculty of Economics and Business, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62794/ijober.v4i1.364

Abstract

This study examines the effects of Digital Financial Inclusion, QRIS Utilization, and Embedded Finance Adoption on Retail MSME Scalability through Customer Engagement. The increasing adoption of digital financial services has created new opportunities for retail micro, small, and medium enterprises (MSMEs) to improve business performance and expand market reach. However, empirical evidence regarding how different dimensions of digital finance contribute to business scalability remains limited, particularly in emerging economies. This study employs a quantitative approach using primary data collected from 250 retail MSME owners who have adopted digital financial services. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that Digital Financial Inclusion, QRIS Utilization, and Embedded Finance Adoption significantly influence Customer Engagement. Digital Financial Inclusion and Embedded Finance Adoption also have significant positive effects on Retail MSME Scalability. Customer Engagement demonstrates the strongest direct effect on scalability. In contrast, QRIS Utilization does not have a significant direct effect on Retail MSME Scalability. These findings suggest that digital payment technology alone is insufficient to drive business growth unless it contributes to stronger customer relationships. The study highlights the strategic role of Customer Engagement in translating digital financial transformation into sustainable business expansion. The results contribute to the growing literature on digital finance and MSME development by providing evidence that customer-centered digital financial strategies are essential for improving scalability in the retail sector.
Co-Authors Ana Sofia Aryati Ariefah Sundari Meithiana Indrasari Sukesi