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All Journal Jurnal Manajemen Paulus Journal of Accounting (PJA)
Haris Maupa
Faculty of Economics and Business, Hasanuddin University
Economics, Econometrics & Finance

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Enhancing Information Technology On Organizational Performance Through In Cement Industry South Sulawesi Muhammad Kafrawi Yunus; Haris Maupa; Irawati HM; Muhammad Akhsan Tenrisau
Jurnal Manajemen Vol. 27 No. 3 (2023): Ocktober 2023
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jm.v27i3.1256

Abstract

This study aims to analyze and test the effect of information technology on organizational performance in the cement industry in South Sulawesi, namely PT Semen Tonasa and PT. Bosowa Cement. This research was conducted quantitatively using a questionnaire as a data collection tool. The structural equation model is used to test the hypothesis using the Smart-PLS Version 3.0 program. Data was collected by administering questionnaires to 94 employees of the two cement companies. The results of this study indicate that information technology has a direct and significant effect on organizational commitment. Information technology has no direct significant impact on employee motivation. Information technology, organizational alerts, and employee motivation have a direct positive impact on organizational performance. Information technology positively and significantly indirectly affects organizational performance through organizational commitment and employee motivation.
THE EFFECT OF PRODUCT QUALITY AND SERVICE QUALITY ON CUSTOMER SATISFACTION Zulfina Arizky Zulkifly; Haris Maupa; Andi Nur Bau Massepe
Paulus Journal of Accounting (PJA) Vol 4 No 2 (2023): Paulus Journal of Accounting (PJA)
Publisher : Program Studi Akuntansi Universitas Kristen Indonesia Paulus

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Abstract

The purpose of this research is to analyze and explain the effect of product quality and service quality on customer satisfaction at Pancious Café. The type of research used is explanatory research. The sample in this study was 100 Pancious Café customers. The sampling technique uses systematic random sampling. Data collection method with a questionnaire. Data analysis using multiple linear regression analysis. The results showed that there was a significant influence between product quality on customer satisfaction and service quality on customer satisfaction, with a sig value < 0.05.
Co-Authors Andi Nur Bau Massepe Irawati HM Muhammad Akhsan Tenrisau Muhammad Kafrawi Yunus Zulfina Arizky Zulkifly