Hendrik
Universitas Sembilanbelas November Kolaka

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Pengaruh Literasi Keuangan dan Sikap Keuangan Terhadap Praktik Manajemen Keuangan Mahasiswa Andini Marsyah; Agus Zul Bay; Hendrik
Jurnal Akuntansi Keuangan dan Bisnis Vol. 1 No. 2 (2023): Juli - September
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jakbs.v1i2.139

Abstract

The study aims to analyze the effect of financial literacy and financial attitude on financial management owned by students. The research method used in this study was the student of Management study Program Faculty of Social and Politic University of Sembilanbelas November Kolaka (USN Kolaka). In the even semester 2019-2020. There were 225 student. The sampleused in this study amounted to 140 students using random sampling technique. The data used in this study are primary data. Namely by distributing questionnarres. The data analysis technique used in this study regarding financial literacy and financial attitude shown that both has a significant positive influence on financial management practices with a t-statistic value of 3,923 and p-value of 0,000 for financial literacy and financial attitude variable is posit ive with a t-statistic value of 4,074 and p-value 0,000.
Pengaruh Brand Experience Dan Brand Trust Terhadap Loyalitas Konsumen Pada Penggunaan Produk Scarlett Whitening Di Kabupaten Kolaka Sitti Hasnani; Andry Stepahnie Titing; Hendrik
Jurnal Ekonomi dan Bisnis Digital Vol. 1 No. 2 (2022): Oktober - Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study was to determine the effect of brand experience and brand trust on consumer loyalty in using Scarlett Whitening products in kolaka district. This research is a quantitative research model using a questionnaire in this study were all consumers who use scarlett whitening products with a total sample of 65 respondents using a purposive sampling technique. Data collection techniques are primary data and secondary data. The data obtained were analyzed using PLS analysis techniques through the SmartPLS Software. The results of this study show primary and secondary data. The data obtained were analyzed using PLS analysis techniques through the SmartPLS software. The results of this study indicate that brand experience has a positive and significant effect on consumer loyalty. This is evidenced by the t-count or t-statistic, which is 3.967, wich is higher than the t-table value, which is > 1.669. Brand trust also has a positive and significant effect on consumer loyalty because the t-count or t-statistic value of 3.046 is higher than the t-table value > 1.669. So brand experience and brand trust have a positive and significant effect on concumer loyalty by 74.1% while 25,9% is influenced by other factors not examined in this study .
FAKTOR PENENTU NASABAH DALAM MEMILIH KREDIT DI BANK BPD SULTRA UNIT KOLAKA Rista Ayu Pratiwi; Hendrik; Hanif Kurniadi
Modus Vol. 35 No. 2 (2023): Vol. 35 No. 2 (2023): MODUS
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/modus.v35i2.7507

Abstract

The rapid growth of the banking industry has resulted in fierce competition among banks. Therefore, an effective banking strategy is crucial to compete successfully with other banks. This strategy should not only focus on banking development but also on achieving consumer or customer satisfaction. The core focus of this research is to examine the relationship between customer satisfaction, service quality, and product quality in the context of credit selection at Bank BPD Sultra Kolaka Unit. This research is a quantitative approach. The sampling technique employed in this study is nonprobability sampling, specifically incidental sampling. Data collection was conducted through a survey using both face-to-face and online questionnaires. In this quantitative research, the PLS-SEM software was used for the analysis of data. The research results demonstrate that both hypotheses are supported. Specifically, there is a significant positive relationship between customer satisfaction and service quality, as well as a positive significant relationship between customer satisfaction and product quality. Keywords: customer satisfaction, product quality, service quality, credit, BPD Bank. Pertumbuhan pesat industri perbankan telah menyebabkan persaingan ketat di antara bank-bank. Oleh karena itu, strategi perbankan yang efektif sangat penting untuk bersaing dengan sukses dengan bank-bank lainnya. Strategi ini tidak hanya harus berfokus pada pengembangan perbankan tetapi juga pada pencapaian kepuasan konsumen atau pelanggan. Fokus utama dari penelitian ini adalah untuk menguji hubungan antara kepuasan konsumen, kualitas layanan, dan kualitas produk dalam konteks pemilihan kredit di Bank BPD Sultra Unit Kolaka. Penelitian ini menggunakan pendekatan kuantitatif. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah nonprobability sampling, khususnya incidental sampling. Pengumpulan data dilakukan melalui survei menggunakan kuesioner tatap muka dan daring. Dalam penelitian kuantitatif ini, digunakan perangkat lunak PLS-SEM untuk analisis data. Hasil penelitian menunjukkan bahwa kedua hipotesis didukung. Secara khusus, terdapat hubungan positif yang signifikan antara kepuasan konsumen dan kualitas layanan, serta hubungan positif yang signifikan antara kepuasan konsumen dan kualitas produk. Kata Kunci: kepuasan konsumen, kualitas produk, kualitas pelayanan, kredit, Bank BPD.
DRIVERS OF DIGITAL TRANSFORMATION IN REGIONAL HOSPITALS: TECHNOLOGICAL CAPABILITY, DIGITAL LEADERSHIP, AND ORGANIZATIONAL LEARNING Nur Indayani; Almansyah Rundu Wonua; Hendrik
Jurnal Interprof Vol 12 No 2 (2026): Jurnal Interprof, Agustus
Publisher : LPPM UNIVERSITAS BINA INSAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32767/interprof.v12i2.3098

Abstract

Purpose: To analyze the influence of technological capabilities   and digital leadership on the success of digital transformation and to examine the role of organizational learning as a moderating variable in regional hospitals Research Methodology: This study was conducted at the Benyamin Guluh Kolaka Hospital  in Southeast Sulawesi, using a quantitative approach. Data were collected via a questionnaire and analyzed using PLS-SEM. Results: Technological capabilities and digital leadership have a positive and significant impact on the success of digital transformation. In addition, organizational learning was found to strengthen the relationship between technological capabilities and digital leadership and the success of digital transformation. These findings indicate that technological readiness, leadership roles, and the organization’s ability to learn and adapt are key factors in supporting the success of digital transformation in the healthcare sector. Conclusions: Technological capabilities and digital leadership play a crucial role in enhancing the success of digital transformation at the Benyamin Guluh Kolaka Hospital (BLUD). Furthermore, organizational learning has been shown to strengthen the impact of both by enhancing the organization’s knowledge, adaptability, and readiness to face digital change. Limitations: Given that the scope of this study was limited to a regional hospital with a small number of respondents, the results cannot yet be widely generalized. Contributions: This study makes a theoretical contribution to the development of research on digital transformation, particularly in regional hospitals, by incorporating organizational learning as a moderating variable. In practical terms, the study’s findings can serve as a reference for hospital management and public sector organizations in enhancing the success of digital transformation through the strengthening of technological capabilities, digital leadership, and organizational learning.