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Isti Prabawani
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Analisa peranan resepsionis dalam memberikan pelayanan pada Universitas Mulia Balikpapan Isti Prabawani; Mada Aditya
KINERJA Vol 20, No 2 (2023): Mei
Publisher : Faculty of Economics and Business Mulawarman University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jkin.v20i2.13215

Abstract

Penelitian ini adalah Peranan Resepsionis dalam Memberikan Pelayanan pada Universitas Mulia Balikpapan. Resepsionis merupakan orang pertama pada suatu perusahaan yang dituju oleh para tamu sebelum bertemu dengan orang yang dimaksud. Jenis penelitian yang digunakan adalah metode penelitian kualitatif. Karena metode kualitatif dinilai lebih mudah dalam pelaksanaannya, dengan pendekatan langsung kepada objek yang akan diteliti. Dalam metode kualitatif ini penulis menggunakan studi wawancara, observasi dan studi kepustakaan serta trianggulasi sumber. Hasil penelitian ini menjelaskan bahwa resepsionis Universitas Mulia Balikpapan memegang peranan sebagai pemberi informasi, penunjang kegiatan akademik, problem solver, public relation. Dan kendala yang dialami yakni penanganan administrasi pendaftaran mahasiswa yang masih kurang efektif, dan keterbatasan jumlah resepsionis yang ada di Universitas Mulia Balikpapan.
Penyusunan Sistem Pengelolaan Kearsipan Digital Berbasis Microsoft Access Pada Bagian Sertifikasi PT Insurin Balikpapan Alisa Alaina; Isti Prabawani; Ode Merlim
Jurnal Mahasiswa Kreatif Vol. 1 No. 3 (2023): Mei: Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i3.221

Abstract

In the archive management system in a company, it is necessary to renew the archive management so that the records can be managed properly. The problem in this study is that the archive management system at the PT INSURIN Balikpapan Certification section can still be said to be less than optimal, due to the lack of knowledge about archive management and also a lack of awareness of the importance of archives. This study aims to develop a digital archive management system that can facilitate the search for archival data that is safe, fast, accurate, and more efficient. In this study, the type of research used was descriptive research with a qualitative approach using descriptive data analysis. The data collection techniques used are observation, interviews, and documentation, and use of seven other stages in the preparation of the system, namely the planning stage, the implementation stage, the testing stage, the analysis stage, the feedback stage, the repair stage, and the validation stage. The data analysis technique is through data reduction, data presentation, and conclusion drawing. Based on the research conducted, it can be concluded that the preparation of the application program that has been compiled can be used in archival management activities at the PT INSURIN Certification section to replace the previous system because it is considered effective but still requires the addition of other menus, especially in terms of archive search. It still needs development with the addition of other menus considering the many tools offered in the Microsoft Access application so that the system becomes more innovative, as well as renewal of archival equipment in the form of a roller-type scanner so that the process of scanning reports can be more practical and effective.
Analisis Penerapan Standar Operasional Prosedur (SOP) Pada Departemen Inventory PT. Rimex International Indonesia Balikpapan Isti Prabawani; Yizrel Junus Kende; Ratna Ratna
Jurnal Mahasiswa Kreatif Vol. 1 No. 3 (2023): Mei: Jurnal Mahasiswa Kreatif
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmk-widyakarya.v1i3.223

Abstract

SOPs can be defined as documents that describe operational activities carried out daily, with the aim that the work is carried out correctly, precisely, and consistently, to produce products according to predetermined standards” (Tathagati, 2014). The existence of SOP will help the company to achieve company goals. To achieve company goals, the company provides a design in the form of an SOP that will guide employees in carrying out their duties and minimize errors in carrying out the responsibilities of each employee. This study aims to determine the application of standard operating procedures (SOP) in the Inventory Department at PT RIMEX International Indonesia Balikpapan. This type of research is qualitative concerning the 7 main points in the SOP which include efficiency, consistency, minimizing errors, problem-solving, and defense boundaries. There are 3 research informants: One supervisor, one Quality Control, and 1 Warehouseman. Data collection techniques through interviews. The results of the analysis show that Inventory Department employees have implemented the SOP made by the company. The problem found is that there are differences in goods between the recording of goods in the company's recording system and the physical goods between the recording of goods in the company's recording system and the physical goods in the warehouse, such as how many items are left, abandoned and how many items are left in the warehouse.
Pengaruh Komunikasi Internal Terhadap Kinerja Karyawan PT.XYZ Isti Prabawani; Ririn Kusumawati; Andi Miranda
Student Scientific Creativity Journal Vol. 1 No. 3 (2023): Mei : Student Scientific Creativity Journal
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/sscj-amik.v1i3.1441

Abstract

Internal communication that occurs at PT. XYZ will affect work behavior which is indicated by employee performance towards the company. The formulation of the problem in this study is how internal communication influences employee performance at PT. XYZ, how much influence does internal communication have on employee performance at PT? XYZ. The type of research method used in this study is a quantitative method with data collection techniques through questionnaires, literature study, and documentation study. The object of this research is all employees totaling 43 people. The analysis technique used is an instrument test (validity test and reliability test), simple linear regression analysis, F test, and correlation analysis. The results of data analysis show a simple linear regression equation Y = 42.116 + 0.510, which means that for every 1 unit increase in internal communication (X) then the performance (Y) increases by 0.510, with a correlation coefficient value of r = 0.528 meaning that internal communication simultaneously has a moderate effect on employee performance. which is also evidenced by count 15.825 > table of 4.08 with a significance level of 5%, Ho is rejected and Ha is accepted.
Co-Authors Alisa Alaina Andi Miranda Mada Aditya Ode Merlim Ratna Ratna Ririn Kusumawati Yizrel Junus Kende