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All Journal JURNAL PENDIDIKAN TAMBUSAI Majalah Ilmiah Bijak Journal of Management and Leadership Dinasti International Journal of Education Management and Social Science Jurnal Syntax Fusion : Jurnal Nasional Indonesia Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Bina Bangsa Ekonomika JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Human Capital Development Panorama Nusantara
MH Nainggolan, Bonifasius
Universitas ASA Indonesia
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Pengaruh Kualitas Produk, Kualitas Pelayanan, dan Citra Merek Terhadap Kepuasan Pelanggan di Pippo Italian Senayan Restaurant Helma Suri; Bonifasius MH Nainggolan
Jurnal Pendidikan Tambusai Vol. 6 No. 2 (2022): Agustus 2022
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (474.812 KB) | DOI: 10.31004/jptam.v6i2.4589

Abstract

Penelitian ini bertujuan untuk mengidentifikasi pengaruh kualitas produk, kualitas pelayanan, dan citra merek terhadap kepuasan pelanggan di pippo Italian senayan restaurant. Penulis mengambil sampel responden sebanyak 150 responden. Pengumpilan data melalui kuesioner menggunakan skala liket sebanyak 5 (lima) alternatife jawaban. Teknik pengambilan sampel adalah non-ptobability sampling dengan metode pengumpulan data purposive sampling. Purposive sampling adalah responden yang pernah berkunjung dan membeli di Pippo Italian senayan restaurant. Teknik analisis data menggunakan Uji Validitas dan uji reliabilitas Untuk 20 responden dengan menggunakan program SPSS versi 25. Dan 130 responden dengan menggunakan metode analisis Partial Least Square (PLS) dengan memakai aplikasi SmartPLS 3 yang digunakan dalam penelitian ini. Berdasarkan hasil penelitian diketahui bahwa semua variabel kualitas produk, kualitas pelayanan, dan citra merek berpengaruh signifikan terhadap kepuasan pelanggan pada Pippo Italian senayan restaurant secara keseluruhan dengan kesesuaian model penelitian (Model Fit).
PENGARUH KUALITAS PELAYANAN, PERSEPSI HARGA DAN PROMOSI TERHADAP KEPUTUSAN MENGINAP DI MORRISSEY HOTEL JAKARTA Paskah Apriani; Bonifasius MH Nainggolan
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, dan Pendidikan Vol. 1 No. 11 (2022): October
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v1i11.370

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan, persepsi harga dan promosi terhadap keputusan menginap di Hotel Morrissey. Metode penelitian ini menggunakan metode kuantitatif. Populasi dalam penelitian ini adalah tamu yang menginap di Morrissey Hotel. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah accidental sampling dengan jumlah sampel sebanyak 149 responden. Metode analisis data dengan regresi linier berganda menggunakan IBM SPSS 25. Berdasarkan kesimpulan bahwa kualitas layanan berpengaruh signifikan terhadap keputusan menginap, persepsi harga berpengaruh signifikan terhadap keputusan menginap, promosi berpengaruh signifikan terhadap keputusan menginap. tinggal, secara simultan kualitas produk dan persepsi harga berpengaruh signifikan terhadap keputusan. menginap di Morrissey Hotel.
MENINGKATKAN KEPUASAN PELANGGAN MELALUI KUALITAS PELAYANAN, PERSEPSI HARGA DAN CUSTOMER EXPERIENCE DI GRAND CEMARA HOTEL JAKARTA Hendra Rahmat Kurniawan; Bonifasius MH Nainggolan
Jurnal Bina Bangsa Ekonomika Vol. 16 No. 2 (2023): Jurnal Bina Bangsa Ekonomika (JBBE)
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jbbe.v16i2.376

Abstract

The objective of this study is to investigate the impact of service quality, price perception, and customer experience on customer satisfaction. The research employed a purposive sampling method, resulting in a final sample size of 120 paricipants. The survey was conduscted among consumers of Grand Cemara Hotel Jakarta who had stayed at least twice, in accordance with the defined sampling approach. Data analysis was performed using multiple linear regression analysis, utilizing SPSS software version 25. Following an assessment of classical assumptions in multiple linear regression models, the findings indicated a positive and significant relationship between service quality and customer satisfaction at Grand Cemara Hotel Jakarta. Similar result were observed for the variables of price perception and customer experience. Theese three variables collectively exerted a significant influence on customer satisfaction. Among the three variable examined, price perception emerged as the most influential factor in determining satisfaction, followed by customer expeirence and service quality
Meningkatkan Kepuasan Konsumen dengan Kualitas Produk dan Persepsi Harga di Restoran Geprek Bensu: Peran Citra Merek sebagai Mediator Nikita Silva Yulistian; Bonifasius M.H. Nainggolan
JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis Vol 6, No 2 (2023): JIMB - VOLUME 6 NOMOR 2 September 2023
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jimb.v6i2.19863

Abstract

Tingginya perkembangan industri kuliner saat ini menjadikan persaingan usaha dibidang kuliner semakin ketat. Berbagai jenis makanan yang ditawarkan para pelaku usaha dibidang ini pun semakin variatif dan inovatif. Oleh karena itu rumah makan Geprek Bens uterus berusaha semaksimal mungkin dalam melengkapi kebutuhan dan harapan konsumen. Sasaran dari penelitian ini yakni mengetahui peningkatan kepuasan konsumen dengan kualitas produk dan persepsi harga, serta peran citra merek sebagai mediator. Total sampel adalah 231 respoden yang membeli Geprek Bensu lebih dari dua kali pada bulan Januari 2023. Analisis data dilakukan dengan menggunakan PLS-SEM. Hasil penelitian menunjukan bahwa kualitas produk dan persepsi harga berpengaruh secara positif dan signifikan terhadap kepuasan konsumen. Kemudian kualitas produk dan persepsi harga berpengaruh secara positif dan signifikan terhadap kepuasan konsumen melalui citra merek.
PENGARUH KEPEMIMPINAN DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN MELALUI MOTIVASI KERJA DI RUMAH SAKIT TEBET JAKARTA Resa; Bonifasius M.H Nainggolan
Human Capital Development Vol 10 No 2 (2023): Human Capital Development
Publisher : LPPM Universitas Asa Indonesia

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Abstract

The purpose of this study was to determine the influence of leadership and work discipline on employee performance through work motivation at Tebet Jakarta Hospital. Collecting data by distributing questionnaires to employees. The sampling technique used quantitative methods with path analysis of 230 respondents. Data processing carried out in this study used the SmartPLS application version 3.2.9. The results of this study have a significant direct effect of leadership on work motivation, leadership has no positive and significant effect on employee performance, work discipline has a positive and significant effect on work motivation and work discipline has a significant positive effect on employee performance and for an indirect effect, leadership through work motivation significant effect on employee performance. In addition, work discipline through work motivation has a significant effect on employee performance.
PENGARUH KEPEMIMPINAN DAN DISIPLIN KERJA TERHADAP KINERJA MELALUI VARIABEL MOTIVASI KARYAWAN GRAN MELIA HOTEL JAKARTA Putri Andrayani; Bonifasius M.H Nainggolan
Human Capital Development Vol 4 No 1 (2017): HUMAN CAPITAL DEVELOPMENT
Publisher : LPPM Universitas Asa Indonesia

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Abstract

Purpose- To find out the influence of leadership and work performance through motivational variables both partially and simultaneously at the Gran Melia Jakarta hotel. Design/methodology/approach- to find out the influence of leadership and work performance through motivational variables both partially and simultaneously at the Gran Melia Jakarta hotel. Findings- From this analysis we can see that leadership has a significant influence on performance through motivation partially or simultaneously. Meanwhile, work discipline does not have a significant effect on performance through motivational variables.
PENGARUH KOMPENSASI, BUDAYA ORGANISASI DAN KEPEMIMPINAN TERHADAP KEPUASAN KERJA KARYAWAN DI NEO HOTEL GROUP JAKARTA Richi Setria; Bonifasius M.H Nainggolan
Human Capital Development Vol 7 No 2 (2020): HUMAN CAPITAL DEVELOPMENT
Publisher : LPPM Universitas Asa Indonesia

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Abstract

This study aims to examine the effect of Compensation, Organizational Culture and Leadership on job satisfaction at Neo Hotel Group. Respondents were taken from 55 employees of the Neo Hotel Group. The sampling technique uses saturated sampling technique. Data analysis techniques used multiple linear regression analysis. The results of the analysis can be concluded that Compensation, Organizational Culture and Leadership have positive and significant effects both simultaneously and partially on Employee Job Satisfaction. For that every Department must pay attention to salaries and wages according to national standards. Organizational Culture employees by giving appreciation to employees who excel so as to create good job satisfaction.
PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL, MOTIVASI KERJA DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN PADA APARTEMEN PAVILION JAKARTA Bonifasius M.H Nainggolan; Efendi; Yosi Anita Adveni
Human Capital Development Vol 7 No 1 (2020): HUMAN CAPITAL DEVELOPMENT
Publisher : LPPM Universitas Asa Indonesia

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Abstract

This research was conducted on staff of Apartemen Pavilion Jakarta. This study aims to determine the effects of transformational leadership style, work motivation and job satisfaction to job performance at Apartemen Pavilion Jakarta. This study used primary data obtained from the questionnaire by purposive sampling method. Samples of data were obtained from 150 respondents consisting of staff of Apartemen Pavilion Jakarta. The variables in this study were transformational leadership style (X1), work motivation (X2), job satisfaction (X3), and job performance (Y). The author used quantitative descriptive method and the analysis method used in this study is multiple linear regression analysis. Transformational leadership style, work motivation and job satisfaction provide a significant effect on job performance at Apartemen Pavilion Jakarta.
PENGARUH PELATIHAN KARYAWAN, DISIPLIN KERJA DAN MOTIVASI TERHADAP KINERJA KARYAWAN DI BLUE SKY PANDURATA BOUTIQUE HOTEL JAKARTA Noviana Ayuningtias; Bonifasius M.H Nainggolan
Human Capital Development Vol 6 No 1 (2019): HUMAN CAPITAL DEVELOPMENT
Publisher : LPPM Universitas Asa Indonesia

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Abstract

Purpose- This study aimed to analyze the effect of employee training, work discipline and motivation on employee performance either partially or simultaneously at Blue Sky Pandurata Boutique Hotel Jakarta. Design/methology/approach- In this research the sample used is employees of Blue Sky Pandurata Boutique Hotel consisting of 62 respondents, purposively due to time and cost limitation. Analytical technique using multiple linear regression including its classic assumption test. Hyphotheses testing by F, t test, coorelation and determination test . Findings- In this research the sample used is employees of Blue Sky Pandurata Boutique Hotel consisting of 62 respondents. Analytical technique using multiple linear regression. It was found that training had a positive and significant influence on the performance of employees of Blue Sky Pandurata Boutique Hotel Jakarta at 7.56%; Discipline has a positive and significant influence on employee performance at Blue Sky Pandurata Boutique Hotel Jakarta of 10.69% and the motivation variable has a positive and significant influence on employee performance of Blue Sky Pandurata Boutique Hotel Jakarta at 8.58%. The conclusion of training, discipline, and motivation simultaneously have significant influence on employee performance at Blue Sky Pandurata Boutique Hotel Jakarta that is equal to 63,04%, the rest equal to 36,96% influenced by other factors not discussed in this research, such as competence, compensation , leadership, appreciation, organizational culture and other things.
PENGARUH KOMPENSASI, MOTIVASI DAN DISIPLIN KERJA TERHADAP KINERJA POINTER BY TELKOM INDONESIA Dita Fitriana Julliasari; Bonifasius MH. Nainggolan; Verry Cyasmoro
Human Capital Development Vol 5 No 3 (2018): HUMAN CAPITAL DEVELOPMENT
Publisher : LPPM Universitas Asa Indonesia

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Abstract

Purpose- This study aims to determine the compensation, motivation, work discipline affect partially and simultaneously on pointer’s performance at Telkom Indonesia. Design/methology/approach- The population in this study were pointers at Telkom Indonesia with samples used in this study as many as 100 people. The sampling technique used is saturated sampling. Data analysis method used in this research is validity test, relicompensation test, classical assumption test (normality test, multicollinearity test, heteroscedasticity test and linearity test). While hypothesis testing includes F test, t test and partial correlation analysis and coefficient of determination (r²). Findings- From the analysis results can be seen that Compencation (X1), Motivation (X2), and Work Rotation (X3) has an influence on both partial and simultaneous pointers performance
Co-Authors Al Agus Kristiadi Alfian, Candra Allin Wijayanti Aminuddin Tambunan Annisa Azzahra, Annisa Aqilah Syawalia Putriana Arfi Rotun Nurtina Debora Lasmaria Dita Fitriana Julliasari Dosma Sherina Ramawaty Dwi Syafitri, Shifa Efendi Eko Budiman Endang Sukma Rini Eva Moranty Farah Nafisah Putri Helma Suri Hendra Rahmat Kurniawan Heurnius Timotius Isya Imanuel Ivan Novianto JOKO HARYANTO, JOKO Joko Wibowo Jordantha Tarigan Juni Herdiansyah Nasution Lukman Hakim Mestika Hutagalung MNA Mahartana Mochammad Aditya Safar Nikita Silva Yulistian Noviana Ayuningtias Nurayudewi Lestari Nurhasanah Anggraini Paskah Apriani Puan Amidiola Putri Andrayani Ramdhani, Bagas Ramli Ramdani Rehan Verka Ananda Resa Richi Setria Rivera Pantro Sukma Rizki Baihaqi Tandibua Rosidah Achmad Ruth Silitonga Samuel Christian Nainggolan Setyawaty, Opiek Soerjanto , Stella Prana Sulistiana Qonik Aturrohma Triyanto Verry Cyasmoro Yosi Anita Adveni Zamharira -