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Performance of Public Relations Employees at the Supreme Audit Agency of the Republic of Indonesia (BPK RI) Representative of Bengkulu Province Harius Eko Saputra; Evi Lorita; Resi Dwi Aprianti
SENGKUNI Journal (Social Science and Humanities Studies) Vol 4, No 1 (2023)
Publisher : Perkumpulan Dosen Muda (PDM) Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37638/sengkuni.4.1.143-152

Abstract

This study aims to determine the Performance of Public Relations Employees at the Supreme Audit Agency of the Republic of Indonesia (BPK RI) Representative of Bengkulu Province. This study uses a normative legal approach in the form of laws and regulations, official records or treatises in legislators, books, expert opinions, and scientific journals. Sources of research data were obtained through direct interviews with respondents or related parties or through questionnaires in the form of a collection of questions about the Performance of Public Relations Employees at the Supreme Audit Agency of the Republic of Indonesia (BPK RI) Representative of Bengkulu Province. In this study, the research results describe the performance (work results) of the Public Relations section of the Supreme Audit Agency (BPK) Bengkulu Province Representative based on the duties and functions of the Public Relations section which consists of: managing the library, secretariat, protocol, preparing information needed by the head of the representative, as well as updating data on SIMAK application in measuring work unit KPI and DEP storage in the scope of BPK Representative Office of Bengkulu Province, and communication facilitator to the public through website media. The results of the study describe that: (1) BPK Representative of Bengkulu Province has managed the library according to the applicable library management principles, so that the library can provide optimal benefits for readers. (2) In the secretarial field, the Public Relations Section prepares several equipment such as computers and others to administer incoming and outgoing letters at the BPK Representative Office of Bengkulu Province. (3) The Public Relations Division cooperates with related parties in the framework of implementing protocol activities both inside and outside the representative office in accordance with applicable regulations. (4) Public Relations has prepared information relating to the inspection required by the Head of Representative in accordance with standard operating procedures. (5) SIMAK BPK RI is a web-based internet application. In this case, the BPK Representative Office of Bengkulu Province has carried out the assignment in accordance with standard operating procedures. (6) Examination Entity Data (DEP) is a collection of data related to entities that are objects of inspection, previously known as Regional Master Dozir (DIW). (7) With a website that supports communication with the public, public relations activities become more flexible, more effective and even more efficient when compared to those carried out in the real world
Analisis Kompetensi Aparatur Sipil Negara (ASN) Di Sekretariat Daerah Kabupaten Bengkulu Tengah Wulan Aprilia; Yusuarsono Yusuarsono; Harius Eko Saputra; Marida Sari Ningsih
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 1 (2023): Juni
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i1.3746

Abstract

This study aims to determine the Competency Analysis of State Civil Servants (ASN) at the Regional Secretariat of Central Bengkulu Regency. This research is a qualitative research presented descriptively. There were 6 informants in this study consisting of: 3 key informants and 3 main informants. Data were collected through interviews, observation and documentation The data analysis techniques used were data reduction, data presentation, and drawing conclusions. Based on the results of the research and discussion, it is known that the Competence of Employees at the Regional Secretariat Office of Central Bengkulu Regency has been sufficiently implemented. This can be seen from the several indicators discussed previously, namely: 1. Motive, motivation is carried out in ASN work performance, namely in several ways, including the planning stage, which the stage is taken in an effort to set the expected performance targets for employees and what competencies are expected by the regional secretariat for each employee. 2. Traits, ASN employees have good competence, namely having eight managerial competencies, namely integrity, cooperation, communication, result orientation, public service, self and other development, managing change, and decision making, these must be possessed by ASN to have good competence. 3. Self-Image, employee self-confidence, namely strengthening employee mentality, always motivating employees to hone skills and skills, and being able to control emotions, so that the work given can be completed properly and on time. 4. Social Role, Each employee carries out their respective responsibilities at work, but sometimes there are some employees who are less responsible for their work, many of whom complete their tasks beyond the specified limits. 5. Skill, ASN employees determine procedures for carrying out tasks by complying with Standard Operating Procedures, in which SOPs are guidelines relating to procedures that must be carried out.
Efektivitas Pelayanan Pengurusan Paspor Berbasis Online Di Kantor Imigrasi Kelas I TPI Bengkulu Nopa Sintia; Harius Eko Saputra; Maryaningsih Maryaningsih
Jurnal Multidisiplin Dehasen (MUDE) Vol 3 No 3 (2024): Juli
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/mude.v3i3.6506

Abstract

This study aims to determine the effectiveness of online-based passport administration services at Class I Immigration Office of TPI Bengkulu. The study uses a qualitative descriptive method. Data collection techniques include interviews, observation, and documentation. After obtaining the research results, data analysis is performed through data reduction, data presentation, and drawing conclusions. The informants in this study consist of five (5) individuals, including one (1) key informant and four (4) main informants. The study utilizes the theory by Hassel Nogi Tangkillisan (2005: 140-141), with the following indicators: (1) Target Achievement: the success rate of the program and the efficiency of resource utilization, the waiting time for passport issuance measured in days or hours. Regular passport estimation takes three days while expedited passports are issued in a day. (2) Adaptation Ability: this indicator measures how well employees and the public understand and possess the skills to use technology. (3) Job Satisfaction: ease of use regarding how easily the public feels using the online passport service system. This includes navigation, clear instructions, and a simple application process. (4) Responsibility: applicants are responsible for understanding passport application requirements before registering, required documents, personal information needed, application steps to be followed, and payment of fees.