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All Journal Populer: Jurnal Penelitian Mahasiswa International Journal of Economics, Business and Innovation Research
Nur Farida
STIE Pemuda Surabaya
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Analysis of customer satisfaction in terms of price, product quality and service quality at Sate Taichan Aciin Sidoarjo Muhamad Jagat Gunadharma; Nur Farida; Nuryadi Nuryadi; Priyo Utomo
International Journal of Economics, Business and Innovation Research Vol. 5 No. 05 (2026): International Journal of Economics, Business and Innovation Research( IJEBIR)
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijebir.v5i05.6452

Abstract

The increasingly tight competition in the culinary business requires business actors to pay attention to price, product quality, and service quality to maintain customer satisfaction. This study aims to analyze the effect of price, product quality, and service quality on customer satisfaction at Sate Taichan Aciin Sidoarjo partially and simultaneously. The study used a quantitative approach with a purposive sampling technique on 105 respondents who had purchased or visited. Data were collected through a Likert scale questionnaire using Google Forms and analyzed using Structural Equation Modeling Partial Least Squares (SEM-PLS). The results showed that price had a positive and significant effect on customer satisfaction (β = 0.328; t = 4.142; p < 0.001), product quality had a positive and significant effect (β = 0.349; t = 4.330; p < 0.001), and service quality also had a positive and significant effect (β = 0.287; t = 3.769; p < 0.001). The model explains 49.0% of the variation in customer satisfaction. In conclusion, product quality is the most dominant factor, followed by price and service quality
Pengaruh Pelatihan Kerja Terhadap Produktivitas Kerja Karyawan Di PT Pal Indonesia (Persero) Divisi Kapal Perang Yusuf Rohmad Mustofa; Nur Aini Anisa; Nur Farida
Populer: Jurnal Penelitian Mahasiswa Vol. 2 No. 3 (2023): September : Jurnal Penelitian Mahasiswa
Publisher : Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/populer.v2i3.1226

Abstract

Mustofa Yusuf Rohmad 961201026, The effect of job training on employee work productivity at PT PAL Indonesia (Persero). Warship Division High School of Youth Economics Advisor Anisa Nur Aini, S.PD,. M.PD The purpose of this study was to determine the effect of training and work discipline on employee work productivity at PT PAL Indonesia (Persero) warship division. The type of research used in this research is quantitative research with a descriptive approach. The sampling technique used is a saturated sample. The population that is the focus of the research is 122 employees who have worked permanently in the Warship Division of PT. PAL Indonesia (Persero). Observation data collection techniques, questionnaires. The results of this study indicate that work training (X1) partially has a positive and significant effect on work productivity.
Co-Authors Muhamad Jagat Gunadharma Nur Aini Anisa Nuryadi Nuryadi Priyo Utomo Yusuf Rohmad Mustofa