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All Journal G-Tech : Jurnal Teknologi Terapan
Faishal Arham Pratikno
Institut Teknologi Kalimantan, Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Energy Engineering

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Analisis Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Edutor Balikpapan Dengan Service Quality Dan Quality Function Deployment (QFD) Fariidah Rahmah Deviyani; Sigit Rahmat Rizalmi; Faishal Arham Pratikno
G-Tech: Jurnal Teknologi Terapan Vol 7 No 4 (2023): G-Tech, Vol. 7 No. 4 Oktober 2023
Publisher : Universitas Islam Raden Rahmat, Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33379/gtech.v7i4.2888

Abstract

Kualitas pelayanan pada lembaga bimbingan belajar menjadi hal yang utama diperhatikan. Layanan perlu menyesuaikan dengan keinginan pelanggan, untuk menjaga persaingan dengan kompetitor. Penelitian ini bertujuan untuk mengetahui gap kualitas pelayanan berdasarkan persepsi dan ekspektasi pelanggan, serta menentukan prioritas respon teknis pelayanan. Metode dalam penelitian ini menggunakan metode Service Quality dan Quality Function Deployment (QFD). Adapun nilai gap negatif pada setiap dimensi service quality. Urutan prioritas respon teknis yang dapat dilakukan adalah 1.) Ketersediaan etiket Standar Operasional Prosedur (SOP) layanan, 2.) Tersedia evaluasi tahunan kinerja tutor dan karyawan, 3.) Terdapat program pelatihan kompetensi tutor, 4.) Terdapat pembaruan informasi edutor kepada tutor dan karyawan, 5.) Mengurangi proses administrasi yang terlalu terbelit-belit, 6.) Tersedia laporan rutin dari klien mengenai sikap dan etika tutor dan karyawan, 7.) Lembar penulisan waktu mulai dan waktu selesai pembelajaran, 8.) Pedoman outline rencana pembelajaran, 9.) Penambahan fasilitas pendukung alat peraga pembelajaran.
Innovative Solution for Contradictions of Waste Handling in Disassembly Process Using TRIZ Method Muqimuddin Muqimuddin; Yemima Elza Desideria Desideria; Faishal Arham Pratikno
G-Tech: Jurnal Teknologi Terapan Vol 8 No 1 (2024): G-Tech, Vol. 8 No. 1 Januari 2024
Publisher : Universitas Islam Raden Rahmat, Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33379/gtech.v8i1.3609

Abstract

The disassembly phase in remanufacturing currently takes an average of 8 days, surpassing the standard of 7 days due to non-value-added activities, as known as waste. Although efforts to handle this issue have been made, they have introduced new challenges, particularly time waste in system adjustments. This study addresses the problem by employing TRIZ and Root Conflict Analysis (RCA+) methods to identify contradictions and propose innovative solutions to minimize waste. Findings reveal a 25% waste activity, with waiting activities contributing to 19% of the total. The research identifies 5 contradictions, each having both negative and positive impacts on the disassembly process. Proposed solutions involve implementing Magnetic Particle Testing or Ultrasonic Testing, organizing tiered boxes, offering understanding and inspection supervision to mechanics, utilizing a variety of wrench sizes, and developing a checklist for disassembly stages based on the sequence of main components.
Co-Authors Fariidah Rahmah Deviyani Muqimuddin Muqimuddin Sigit Rahmat Rizalmi Yemima Elza Desideria Desideria