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All Journal Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia
Gustiadi Gustiadi
Institut Bisnis dan Teknologi Indonesia
Agriculture, Biological Sciences & Forestry Humanities Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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Pelatihan Sistem Informasi Pengelolaan Layanan dan Manajemen Pelanggan untuk Optimalisasi Layanan pada Era Digital I Gede Iwan Sudipa; Komang Kurniawan Widiartha; I Komang Arya Ganda Wiguna; Bagus Kusuma Wijaya; Gustiadi Gustiadi; Achmad Selamat Fauzi
Faedah : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Vol. 1 No. 3 (2023): Agustus : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia
Publisher : FKIP, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/faedah.v1i3.293

Abstract

In the digital era, the role of information technology in facilitating services has presented both challenges and opportunities for businesses seeking to provide exceptional customer service. To remain competitive and maintain customer satisfaction, businesses need to implement technology in the form of service management and customer management information systems. Using technology, community service endeavors aim to establish a service management information system and consumer management. For employees and clients, assistance is provided through technology transfer, socialization, training, and technical support. The outcomes of this assistance indicate advancements in consumer data management and the implementation of more effective technology. The PKM implementation team at INSTIKI discovered that active participation from partners and customers contributed to the success of the program. Partner participation helps identify actual needs and issues in the use of information systems, enabling mentoring programs to be tailored to user requirements and optimize service quality in the digital era.
Co-Authors Achmad Selamat Fauzi Bagus Kusuma Wijaya I Gede Iwan Sudipa I Komang Arya Ganda Wiguna Komang Kurniawan Widiartha