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All Journal Warmadewa Management and Business Journal (WMBJ) Jurnal Mantik Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia
Bagus Kusuma Wijaya
Institut Bisnis Dan Teknologi Indonesia
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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DAMPAK PANDEMI COVID-19 PADA SEKTOR PERHOTELAN DI BALI Bagus Kusuma; Bagus Kusuma Wijaya; Wayan Eny Mariani
Warmadewa Management and Business Journal (WMBJ) Vol. 3 No. 1 (2021)
Publisher : Fakultas Ekonomi Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/wmbj.3.1.2021.49-59

Abstract

Pandemi COVID-19 (corona virus dease – 19) atau yang juga dikenal dengan nama virus Corona saat ini sedang melanda dunia. Terdapat lebih dari 3.900.000 kasus positif terinfeksi virus corona di seluruh dunia dan telah menelan korban jiwa lebih dari 270.000 jiwa. Indonesia sebagai negara dengan kepadatan penduduk nomor empat di dunia diperkirakan akan mendapat pengaruh yang sangat signifikan dan dalam periode waktu yang mungkin lebih lama dari negara lain karena tingkat disiplin yang masih kurang. Dampak pandemi ini ternyata tidak saja pada dunia kesehatan, tetapi juga sangat mempengaruhi seluruh aspek kehidupan masyarakat. Saat ini, masyarakat dianjurkan untuk melakukan social distancing, dimana kegiatan belajar, bekerja, dan beribadah dilakukan di rumah. Selain itu, anjuran tentang protocol kesehatan dari WHO (World Health Organization) seperti rajin mencuci tangan, menjaga kesehatan dan kebersihan serta selalu mengenakan masker apabila harus keluar rumah juga terus menerus digaungkan. Hal ini tentu berdampak pada kondisi ekonomi masyarakat secara umum, di mana banyak masyarakat dirumahkan karena perusahaan tempat mereka bekerja telah berhenti beroperasi baik secara temporer maupun permanen dengan adanya pandemi ini. Salah satu industri yang sangat terdampak oleh pandemi adalah industri pariwisata, dimana didalamnya terdapat sektor akomodasi wisata atau perhotelan. Sektor ini secara umum didominasi oleh perusahaan besar baik dalam negeri maupun milik asing, sektor perhotelan lumpuh beberapa bulan terakhir.
Key Performance Indicator Analysis In Improving The Quality Of Excellent Service On Globalxtreme Companies Bagus Kusuma Wijaya; I Dewa Ayu Agung Tantri Pramawati; Abdul Samad Arief; Mustika Wati Alfia Ningtyas; Umi Juniyarti
Jurnal Mantik Vol. 6 No. 2 (2022): August: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v6i2.2604

Abstract

In line with the development of technology and information in Indonesia is multiplying. Competition between companies is getting tougher. A policy base can satisfy customers' wishes to anticipate competition in a company's plans. With the intense competition between competitors, a company needs to have good quality in service by satisfying customer needs which can be an advantage in the competition. Companies need measurement because it is an essential tool that supports companies in measuring company performance that is easy to visualize. One company that uses KPI as a Service Standard is GlobalXtreme Bali Branch. GlobalXtreme Bali Branch is a company engaged in technology and IT by providing internet services in several areas in Bali. With this, we need a benchmark that can be used as a benchmark for company performance in achieving this service excellence goal, one of which is a Key Performance Indicator (KPI) in helping a company determine the success or failure of an agency in achieving the targets that have been set. In this study, from the use of KPI calculations, it is known that indicators or processes with Audit Values ??which include Observation, FCR, Knowledge Test and Reactivation and the Customer Service Team, must achieve good Revenue Targets and CSAT. From the beginning, the KPI target became an evaluation material for the company, especially the customer service team, to improve customer service to achieve the KPI target. This result is an evaluation for superiors in the company regarding performance, teamwork, and initiative.
DAMPAK PANDEMI COVID-19 PADA SEKTOR KULINER DI BALI Wayan Eny Mariani; I Gusti Ayu Anom; Bagus Kusuma Wijaya
Warmadewa Management and Business Journal (WMBJ) Vol. 4 No. 2 (2022)
Publisher : Fakultas Ekonomi Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/wmbj.4.2.2022.91-102

Abstract

The whole world is currently facing the COVID-19 pandemic or also known as the Corona virus. Positive cases infected with the corona virus have now spread in 223 countries. Indonesia is the fourth most populous country in the world and is expected to be significantly affected over a longer period of time. The impact of this pandemic is not only on the world of health, but has also penetrated almost all aspects of social life where people and companies have been urged to carry out restrictions on their activities. This appeal resulted in many companies being unable to operate as usual. One of the business fields affected by the pandemic is a business engaged in the culinary field. This study aims to see the impact of the Covid-19 pandemic on MSMEs, especially those engaged in the culinary field in Bali Province. The results of this study found that the COVID-19 pandemic resulted in a decrease in the growth of gross regional domestic product in Bali.
Pelatihan Sistem Informasi Pengelolaan Layanan dan Manajemen Pelanggan untuk Optimalisasi Layanan pada Era Digital I Gede Iwan Sudipa; Komang Kurniawan Widiartha; I Komang Arya Ganda Wiguna; Bagus Kusuma Wijaya; Gustiadi Gustiadi; Achmad Selamat Fauzi
Faedah : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Vol. 1 No. 3 (2023): Agustus : Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia
Publisher : FKIP, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/faedah.v1i3.293

Abstract

In the digital era, the role of information technology in facilitating services has presented both challenges and opportunities for businesses seeking to provide exceptional customer service. To remain competitive and maintain customer satisfaction, businesses need to implement technology in the form of service management and customer management information systems. Using technology, community service endeavors aim to establish a service management information system and consumer management. For employees and clients, assistance is provided through technology transfer, socialization, training, and technical support. The outcomes of this assistance indicate advancements in consumer data management and the implementation of more effective technology. The PKM implementation team at INSTIKI discovered that active participation from partners and customers contributed to the success of the program. Partner participation helps identify actual needs and issues in the use of information systems, enabling mentoring programs to be tailored to user requirements and optimize service quality in the digital era.
SISTEM PENENTUAN KEPUTUSAN KELAYAKAN PENERIMA KREDIT MENGGUNAKAN METODE ROC - SAW : DECISION ELIGIBILITY DECISION SYSTEM OF CREDIT RECEIVER USING ROC - SAW METHOD Bagus Kusuma Wijaya; I Gede Iwan Sudipa; Rachmat; I Komang Wiratama; Ni Made Chintya Sasri
Jurnal ilmiah Sistem Informasi dan Ilmu Komputer Vol. 2 No. 2 (2022): Juli : Jurnal ilmiah Sistem Informasi dan Ilmu Komputer
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1372.748 KB) | DOI: 10.55606/juisik.v2i2.167

Abstract

The Bali Mandiri Cooperative is a cooperative that operates in the savings and loan sector. Data processing of savings and loan activities submitted in credit applications is still done manually so that the credit department must make the right decisions, especially if there are doubts in determining decisions for prospective borrowers, where the doubts are because the criteria for prospective borrowers are almost the same, this is having an impact on the company if the wrong decision occurs in the event of bad credit. The decision support system using Rank Order Centroid (ROC) calculations and the Simple Additive Weighting (SAW) method compares manual and system calculations that show the same results. This system includes data management which provides for managing data criteria, attribute value data, and submitting data (credit applicant data, data selection period, data submission, and decision support system process). This data will produce a credit applicant report and a credit applicant selection report.
Co-Authors Abdul Samad Arief Achmad Selamat Fauzi Bagus Kusuma Gustiadi Gustiadi I Gede Iwan Sudipa I Gusti Ayu Anom I Komang Arya Ganda Wiguna I Komang Wiratama Komang Kurniawan Widiartha Mustika Wati Alfia Ningtyas Ni Made Chintya Sasri Pramawati, I.D.A Tantri Rachmat Umi Juniyarti Wayan Eny Mariani Wayan Eny Mariani