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All Journal Wacana, Jurnal Sosial dan Humaniora
Siti Rochmah
Public Administration, University of Brawijaya, Malang, Indonesia
Humanities Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Implementation of Conversion Supplementary Instruments (ISK) Based on Total Quality Management (TQM) at Universitas Brawijaya (Study at the Quality Assurance Center of Universitas Brawijaya) Athrusy Robiul Hakim; Siti Rochmah; Andy Fefta Wijaya
Wacana Journal of Social and Humanity Studies Vol. 25 No. 3 (2022)
Publisher : Sekolah Pascasarjana Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.wacana.2022.025.03.02

Abstract

BAN-PT has recently issued the latest standard, namely IAPS 4.0. IAPS 4.0 has 9 assessment criteria. This assessment replaces the previous criteria, which included 7 criteria (IAPS 3.0). There are fundamental differences that exist between IAPS 3.0 and IAPS 4.0. IAPS's fundamental differences result in unequal accreditation ratings. It is necessary to have a Conversion Supplement Instrument (ISK). The mandatory nature of this national accreditation makes Universitas Brawijaya have to adjust the policies and management of higher education institutions to fulfill the requirements for national accreditation. The success of changing the accreditation status of 80 Study Programs at Universitas Brawijaya has made the researchers interested in doing this research. This research was a case study with a qualitative approach. The result of this research was the implementation of ISK at Universitas Brawijaya was carried out according to the concept of Total Quality Management (TQM). The TQM concept as a PDCA cycle (Plan-Do-Check-Act) had been implemented thoroughly during the implementation of ISK. It started with formulating the ISK policies, procurement of ISK socialization and workshops, and Quality Internal Audits of ISK Assistance Clinics. The implementation of this ISK was very interesting to study because ISK was considered a shortcut for study programs that wanted to change the status of the IAPS 3.0 to IAPS 4.0. Therefore, this research could be a guideline for study programs following ISK. Keywords: accreditation, conversion supplement instruments, total quality management, PDCA Cycle
Quality of Administrative Services and Campus Infrastructure on Student Satisfaction with Student Loyalty as Intervening Variables at The Faculty of Administrative Science Universitas Brawijaya Nadya Naulanda; Siti Rochmah; Alfi Haris Wanto
Wacana Journal of Social and Humanity Studies Vol. 25 No. 1 (2022)
Publisher : Sekolah Pascasarjana Universitas Brawijaya

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Abstract

Student satisfaction is important for some students besides student loyalty which can be influenced by several factors, one of which is the quality of service and infrastructure which students are also expected to create a good campus atmosphere. This study aims to determine whether the quality of service and infrastructure has an effect on student satisfaction through student loyalty at the Faculty of Administrative Sciences, Universitas Brawijaya Malang. This research method is a quantitative method using SPSS 22 for Windows. The type of data collection used is primary data in the form of data collected through filling out questionnaires distributed to 100 students using a research scale, namely the Likert scale. The data analysis used is path analysis. , validity test, reliability test, classical assumption test, Sobel test, F test, and t test. The results of this study indicate that the value of t count (2.115 and 2.403 ) > t table (1.984), F arithmetic value (60.685 and 25.923) > F table (3.09). This means that either simultaneously or partially there is a significant influence on service quality and infrastructure has a direct influence on student satisfaction, service quality and infrastructure have a direct influence on student loyalty. Student loyalty as an intervening variable can mediate the indirect effect of service quality and infrastructure on student satisfaction.
Co-Authors Andy Fefta Wijaya Athrusy Robiul Hakim Nadya Naulanda Wanto, Alfi Haris