Wahyudi
Universitas Hasanuddin, Fakultas Ekonomi dan Bisnis

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ANALYSIS OF FACTORS INFLUENCING EMPLOYEE PERFORMANCE CASE STUDY AT BULOG PERUM REGIONAL DIVISION SOUTHEAST SULAWESI Wahyudi; H Djabir Hamzah; Hj Nurdjanah Hamid
Scientium Management Review Vol. 2 No. 2 (2023): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56282/smr.v2i2.392

Abstract

This study aims to analyze; 1). Effect of Financial Compensation on Employee Satisfaction. 2). The Effect of Financial Compensation on Employee Motivation, 3). Effect of Financial Compensation on Employee Performance, 4). Effect of Non-Financial Compensation on Employee Satisfaction, 5). Effect of Non-Financial Compensation on Employee Motivation, 6). Effect of Non-Financial Compensation on Employee Performance, 7). Effect of Satisfaction on Employee Motivation, 8). Influence of Motivation on Employee Performance The analytical method used is Parth Analysis. The research results show the following findings; 1). Giving financial compensation and non-financial compensation in general gives a very good assessment, as well as in the path analysis has a significant influence on satisfaction. Even though the path coefficient between financial compensation and satisfaction gives a negative or non-unidirectional path relationship. However, the empirical phenomenon is that financial compensation for employees is very adequate or at a sufficient level of welfare. 2). Financial compensation has a significant influence on motivation, and the path coefficient relationship is positive or unidirectional so that any additional financial compensation will increase employee motivation. 3). Influence between financial compensation variables and performance, in this study proves that there is no significant effect, but there is a unidirectional relationship or a positive relationship. This means that if financial compensation is increased, performance will also increase even though this increase does not have a real impact on employee performance. 4). There is a significant influence between non-financial compensation on the level of employee satisfaction, and the path coefficient has a positive or unidirectional relationship. 5). Non-financial compensation has a significant influence on employee motivation, and the path coefficient has a positive or unidirectional relationship. 6). Non-financial compensation has a significant effect on performance but the path coefficient of the relationship gives a negative value or is not unidirectional. 7). Satisfaction factors are generally considered very good, and has a significant effect on motivation and the path coefficient has a positive or unidirectional relationship. Means this variable can measure employee motivation. 8). Motivational factors have a significant influence on employee performance and the value of the regression coefficient is positive or unidirectional, and this variable can measure employee performance.
THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION OF PENSION SAVING BANK NATIONAL (BTPN) BRANCH SUNGGUMINASA Wahyudi; Dian Parawansa; Fahrina Mustafa
Scientium Management Review Vol. 2 No. 2 (2023): Scientium Management Review
Publisher : Scientia Integritas Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The National Pension Savings Bank (BTPN) has come a long way, since it was founded in Bandung, West Java in 1958, and then changed its name in 1986 to become the National Pension Savings Bank. BTPN began being listed on the Jakarta Stock Exchange in 2008 and a year later added a financing business to micro business complements the pension banking service portfolio. Recognizing the current challenges, that companies are required to change the way they do business, we decided to take a step further, by creating and launching “Daya” in 2011. Based on the “Opportunity and Call” business philosophy, Daya present by offering an opportunity to all BTPN stakeholders to participate in the mission to empower millions of mass market in Indonesia. In the regression equation, there are 2 negative variables and 3 other positive variables, meaning that if the independent variable increases, the dependent variable decreases and if the independent variable decreases, the dependent variable also increases. Because there are several factors from the item of each variable that influence the assessment of service quality so that there is an asymmetric flow between the independent and dependent variables. From the results of the regression coefficients obtained, it shows that the direct evidence factor (b1 = 0.000) then responsiveness (b3 = 0.000) and assurance (b4 = 0.000) are the distribution factors that affect customer satisfaction, then reliability (b2 = 0.010), while empathy ( b5 = 0.723) is a factor that does not affect customer satisfaction at all.