Claim Missing Document
Check
Articles

SATISFACTION AND LOYALTY IMPROVEMENT MODEL ON THE QUALITY OF HIGHER EDUCATION SERVICES Munizu, Musra; Hamid, Nurdjanah
Jurnal Dinamika Manajemen Vol 6, No 1 (2015): March 2015 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Semarang State University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v6i1.4293

Abstract

This study analyzes the influences of students’ perceptions about the quality of higher education services to satisfaction; high quality of education services to the loyalty; and student satisfaction to the loyalty on private universities (PTS) in Makassar. The population used in this study was all students of economics faculty that have been studied over four semesters at big four PTS in Makassar. The sampling method used in this study was simple random sampling. The number of samples is 114 people. Both Descriptive Statistics and Structural Equation Modelling (SEM) were used as method of analysis. The data processed by using IBM SPSS and AMOS 20. The result shows that the quality of higher education services significantly influence student satisfaction, the quality of higher education services significantly influence student loyalty, and student satisfaction significantly influences student loyalty. Loyalty is more determined by student satisfaction rather than the quality of higher education services.
Employer Branding as a Strategy to Attract Potential Workforce Tikson, Shinta Dewi Sugiharti; Hamid, Nurdjanah; Mardiana, Ria
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 25, No. 3
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research analyzes the effect of PT. Citibank Indonesia employer branding with organizational attractiveness. The organizational attractiveness that is studied in this paper are divided into two category, such as instrumental attribute and symbolic attribute. These attributes are tested further by examining the workforces’ gender and level of education. Research data is obtained through surveys, literature study, and observation. To test the hypothesis, this study uses bivariate chi square and descriptive quantitative method. Samples consist of 94 workforces which are students from three universities (Universitas Hasanuddin, Universitas Negeri Makassar, and Universitas Muslim Indonesia) in Makassar, South Sulawesi. Research shows that PT. Citibank Indonesia employer branding which consists of two organizational attractiveness (instrumental attribute and symbolic attribute) have a significant effect to attract workforce in Makassar (by gender and level of education).
MOTIVASI DAN KEPEMIMPINAN DALAM PRAKTIK STUDI KELAYAKAN USAHA KECIL PADA INDUSTRI KECIL PADA INDUSTRI KULINER DI KOTA MAKASSAR Ria Mardiana Yusuf; Andi Ratna Sari Dewi; Nurdjannah Hamid; Erlina Pakki; Indriyanti Sudirman; Shinta Dewi Tikson
JURNAL PENGABDIAN KEPADA MASYARAKAT Vol 22, No 2 (2016)
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jpkm.v22i2.4654

Abstract

Proyek pengabdian masyarakat ini bertujuan untuk mempelajari pengaruh motivasi dan kepemimpinan pada praktik studi kelayakan usaha, pada industri kecil kuliner di kecamatan Biringkanaya. Sampel yang digunakan dalam proyek ini berjumlah 20 usaha kecil dan menggunakan sampel jenuh. Metode penelitian yang digunakan adalah model deskriptif kualitatif dengan menggali persepsi responden terhadap karakteristik praktik motivasi, kepemimpinan dan studi kelayakan usaha.  Hasil studi pengabdian masyarakat menyimpulkan  bahwa berdasarkan persepsi responden praktik kelayakan usaha kecil bisnis kuliner dipengaruhi oleh motivasi dan kepemimpinan para pernusaha bisnis tersebut.
ANALISIS PENGARUH PERSEPSI KEADILAN KOMPENSASI TERHADAP KOMITMEN KERJA KARYAWAN Nurdjanah Hamid
JBMI (Jurnal Bisnis, Manajemen, dan Informatika) Vol. 13 No. 3 (2017): JBMI
Publisher : Department of Management FEB Unhas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/jbmi.v13i3.1705

Abstract

Penelitian ini berupaya untuk mempelajari aspek persepsi keadilan kompensasi dan pengaruhnya terhadapkomitmen kerja karyawan. Persepsi mengenai keadilan kompensasi yang diterima menjadi salah satu faktor yangmempengaruhi komitmen kerja karyawan pada perusahaan. Hal ini bermanfaat bagi manajemen perusahaan agar dapatmengetahui pengaruh persepsi keadilan kompensasi yang diterima karyawan terhadap komitmen karyawan alam bekerja.Adapun latar belakang masalah penelitian ini adanya fenomena perasaan keadilan dan dan komitmen kerja individu sebagaikaryawan dalam aktivitas perusahaan, dimana kondisi lingkungan perusahaan yang lebih mempedulikan aspek keadilanakan menyebabkan kecenderungan pada komitmen kerja karyawan pada perusahaan.Dalam analisis deskriptif tentang hubungan dan pengaruh antara persepsi keadilan kompensasi terhadap komitmen kerjakaryawan dilihat secara multidimensional dengan variabel keadilan kompensasi finansial dan keadilan kompensasi nonfinansial. Dalam hal ini variabel persepsi keadilan kompensasi sebagai variabel independen, dan komitmen kerja karyawansebagai variabel dependen. Lokasi penelitian pada Kantor Pelayanan Kekayaan dan Lelang Negara cabang Makassaralamat jl. Urip Sumiharjo KM. 4 Makassar dengan 32 responden sebagai sampel penelitian. Metode yang digunakan untukpengumpulan data adalah penyebaran kuesioner kepada responden. Data-data yang diperoleh dari hasil penelitiandianalisis secara kuantitatif dan kualitatif.Berdasarkan hasil penelitian diperoleh kesimpulan bahwa persepsi keadilan kompensasi yang diterima karyawan cukupbaik, dan komitmen kerja karyawan juga tergolong tinggi. Selain itu juga terdapt pengaruh yang positif dan signifikanpersepsi keadilan kompensasi terhadap komitmen kerja karyawan. Oleh karena itu, sistem pemberian kompensasi terhadapkaryawan yang selama ini diterapkan oleh perusahaan harus tetap dipertahankan, disamping masih ada beberapa faktor didalam variabel keadilan kompensasi yang perlu diperbaiki dan ditingkatkan.
PENGARUH LEADER MEMBER EXCHANGE (LMX) DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TERHADAP INNOVATIVE WORK BEHAVIOR (IWB) UNTUK MENINGKATKAN KINERJA ORGANISASI (STUDI PADA PT. (PERSERO) ANGKASA PURA I BANDAR UDARA INTERNASIONAL HASANUDDIN) Nurdjanah Hamid
JBMI (Jurnal Bisnis, Manajemen, dan Informatika) Vol. 14 No. 3 (2018): JBMI
Publisher : Department of Management FEB Unhas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/jbmi.v14i3.3334

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh langsung dan tidak langsung leader member exchange (LMX), organizational citizenship behavior (OCB) dan innovative work behavior (IWB) terhadap kinerja organisasi pada PT. Persero Angkasa Pura I Bandar Udara Internasional Sultan Hasanuddin Makassar. Penelitian ini menggunakan pendekatan kuantitatif dan analisis jalur dengan bantuan Amos ver. 21. Data diperoleh melalui penyebaran kuesioner dan wawancara langsung kepada responden dengan menggunakan metode pemilihan sampel probability sampling dengan jumlah sampel sebanyak 146 orang. Hasil Penelitian menunjukkan bahwa LMX berpengaruh positif dan signifikan terhadap IWB dan OCB berpengaruh positif dan signifikan terhadap IWB. LMX memiliki pengaruh terhadap Kinerja organisasi. OCB memiliki pengaruh positif dan signifikan terhadap kinerja organisasi. IWB memiliki pengaruh positif dan signifikan terhadap kinerja organisasi. LMX berpengaruh positif dan signifikan kinerja organisasi melalui IWB. OCB memiliki pengaruh positif dan signifikan terhadap kinerja organisasi melalui IWB.
KEPEMIMPINAN DAN PENGEMBANGAN KARIR TERHADAP KOMITMEN ORGANISASIONAL SERTA DAMPAKNYA PADA KINERJA KARYAWAN PT. BANK MANDIRI (PERSERO) TBK AREA MAKASSAR KARTINI Nabila Mutiasari Yunus; Nurdjanah Hamid; Ria Mardiana Yusuf
Hasanuddin Journal of Applied Business and Entrepreneurship Vol 1 No 2 (2018)
Publisher : Master of Management, Faculty of Economics and Business, Hasanuddin University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hjabe.v1i2.80

Abstract

A good organization, growing and developing will focus on human resources to perform its functions optimally. This study aims to (i) know the influence of leadership variables on organizational commitment; (ii) to know the effect of career development variable on organizational commitment; (iii) to know the effect of organizational commitment variable on employee performance; (iv) to know the influence of leadership variables indirectly on employee performance through organizational commitment; and (v) determine the effect of career development variables indirectly on employee performance through organizational commitment. This research design uses survey method. This research was conducted at PT. Bank Mandiri (Persero) Tbk area of Makassar Kartini. Methods of data collection conducted in this study are questionnaires, documentation techniques and literature techniques. The population of this study are permanent employees of PT. Bank Mandiri (Persero) Tbk Area Makassar Kartini for 452 employees. Determination of the number of samples is done by using the formula of Slovin, so that the number of samples obtained as many as 82 people. Analytical techniques used are validity test, reliability test, descriptive analysis, and path analysis. The results showed that the variable of leadership variable significantly influence organizational commitment. Career development has a significant effect on organizational commitment. Organizational commitment has a significant effect on employee performance. Leadership variables indirectly affect the performance of employees through organizational commitment, and career development have an indirectly significant impact on employee performance through organizational commitment. Keywords: leadership, career development, organizational commitment, employee performance, and bank
PENGARUH BUDAYA ORGANISASI, GAYA KEPEMIMPINAN DAN KOMITMEN ORGANISASI DALAM MENINGKATKAN KINERJA PEGAWAI Francisco Soares de Jesus; Nurdjanah Hamid; Maat Pono
Hasanuddin Journal of Applied Business and Entrepreneurship Vol 1 No 3 (2018)
Publisher : Master of Management, Faculty of Economics and Business, Hasanuddin University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hjabe.v1i3.90

Abstract

The university is one of the containers, where the provision of service facilities and provide human resource capacity to the identical community of various sciences. This study aims to determine to know the influence of Organizational Culture, Leadership Style and Organizational Commitment in improving job performance Employees consisting of permanent and non permanent lecturer at Unpad Unpad Dili Timor-Leste. The type of research used in this study is quantitative approach. The quantitative approach is based on the approach done by recording and analyzing the data of the research results by using statistical calculations supported by literature study and data collection tool in the form of questionnaires distributed to permanent and non permanent lecturers at Unpad Unpad Dili Timor-Leste. The results showed that partially organizational culture, positive and significant effect on employee performance, leadership style has a positive and significant impact on employee performance, as well as organizational commitment have a positive and significant impact on employee performance.
PENGARUH GAYA KEPEMIMPINAN DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING PADA PT. WEDU KABUPATEN MERAUKE Nurwijayanti Nurwijayanti; Djabir Hamzah; Nurdjanah Hamid
Hasanuddin Journal of Applied Business and Entrepreneurship Vol 2 No 1 (2019)
Publisher : Master of Management, Faculty of Economics and Business, Hasanuddin University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hjabe.v2i1.138

Abstract

Human resources is one of the determinants of corporate success because the role of human resources as a valuable asset is to plan, implement and control various corporate operations. This study uses quantitative methods to examine the population or specific samples, random sampling in general and quantitative / statistical data analysis with the aim to test the hypothesis that has been established using the help of software SPSS 20.0. The result of this research found that partially leadership style and work environment have positive and significant influence to the satisfaction, leadership style and work environment have positive and significant effect to performance, job satisfaction have positive and significant effect to performance. while indirect influence shows the style of leadership and work environment have positive and significant influence to performance through satisfaction.
PENGARUH BUDAYA ORGANISASI, KOMITMEN ORGANISASI DAN KEPUASAN KERJA TERHADAP KINERJA GURU SEKOLAH MENENGAH ATAS DI MAKASSAR. Andi Farid; Siti Haerani; Nurdjanah Hamid; Andi Reni
Hasanuddin Journal of Applied Business and Entrepreneurship Vol 2 No 2 (2019)
Publisher : Master of Management, Faculty of Economics and Business, Hasanuddin University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hjabe.v2i2.202

Abstract

In achievement organizational goals, the teachers as human resources play a very important role to other resources in the Organization. Improving teacher performance, occupying important and strategic positions. The Science and technology as capital by human resources will be more effective if handled by capable human resources and have high performance. Therefore, this research aimed to analyze the influence of Organizational Culture, Organizational Commitment, and Job Satisfaction on the Performance of the teachers of state high School in Makassar. This research used quantitative method. The research sample was 89 teachers in the school. The techniques used to collect data were the questionnaires observation, and the various data with were related to the research. The analysis method used in this research was the SEM PLS 3.0 analysis with SPSS 22. The results indicated that organizational culture, organizational commitment, and job satisfaction had a positive and significant effect on teacher’s performance.
The Impact of Mutation and Organizational Culture on Performance through Job Satisfaction of Hasanuddin University Employees Marliati Marliati; Nurdjanah Hamid; Ria Mardiana Yusuf
Hasanuddin Journal of Applied Business and Entrepreneurship Vol 3 No 1 (2020)
Publisher : Master of Management, Faculty of Economics and Business, Hasanuddin University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hjabe.v3i1.297

Abstract

This study aims to analyze; (i) the influence of work mutation variables and organizational culture on employee performance; (ii) the influence of work mutation variables and organizational culture on performance through job satisfaction; and (iii) the effect of job satisfaction variables on employee performance. The quantitative approach is used to test and analyze the factors that influence job satisfaction and employee performance. Research location at Hasanuddin University, Makassar. The population in this study were all employees who had been mutation in 2018 by 114 people. Withdrawal the number of samples in this study using saturated sampling. Data collection techniques using a questionnaire. The measurement scale used is a Likert scale with five components. Data analysis techniques in this study used path analysis. The results showed that the variable of work mutation and organizational culture had a positive and significant effect on employee performance. Work mutation variables and organizational culture have a positive and significant effect on performance through job satisfaction. Job satisfaction variable has a positive and significant effect on employee performance.
Co-Authors A Ratna Sari Dewi A Ratna Sari Dewi A.Ratna Sari Dewi Abdul Kadir Abdul Razak Munir Agus Yulianto Ahmad Ramadhan Siregar Alfiana Amiruddin Amrullah Amiruddin Amrullah, Amiruddin Anak Agung Gede Sugianthara Andi Farid Andi Kusumawardani Andi Kusumawati Andi Nadya Nurul Faqihah Andi Nanda Jeihan Fatihah Andi Reni Andimas Putra, Brian Annidar Eka Saputri Annidar Eka Saputri Ardiansyach Ardiansyach Arham Haryadi Arief Fajar Kurniawan Asdar, Muh Ayudini Samudri Baharuddin Patandjengi Baja, Wa Ode Nurlintang Bambang Asmoro Citta, Andi Batary Deasy Ariati Dewantara, I Wayan Gede Suharta Dewi, Andi Ratna Sari Djabir Hamzah Djabir Hamzah Eka Afnan Troena Erlina Pakki Eva Yuniarti Utami Faisal Tasbih Faisal Tasbih Fatimah Nurhudasari Francisco Soares de Jesus Gustria Emanuela H Djabir Hamzah Hariyono Gunawan Hasnidar Helmi Ali Heri Setiawan Idayanti Nursyamsi Indriyanti Sudirman irayani Isabella Ishak Ismail Jusni Ambo Upe Kartini AS Maat Pono Maat Pono Maat Pono Maming, Jumidah Marliati Marliati Marlina Ulfa Merlin Pairi MUH ASDAR Muh Haidir Hakim Muhammad Al Ghozali Muhammad Asdar Muhammad Idrus Taba Muhammad Taufiq Muhammad Toaha Muhammad Yunus Amar Muslimah, Cantika Dara Musran Munizu Muzakkar Zul Fuadi Nabila Mutiasari Yunus Nurdin Brasit Otto R Payangan Rei Restu Asyari Ria Mardiana RIA MARDIANA Ria Mardiana Ria Mardiana Yusuf Ria Mardiana Yusuf Ria Mardiana Yusuf Samsinar Samsinar Shinta Dewi Sugiharti Tikson Siti Haerani Siti Haerani Siti Haerani Siti Nurjannah Saleba Sitti Aisyah Muthmainna K. Samma Sitti Usmia Slamet Riyadi Sri Wahyuningsi Sumardi Syamsu Alam Tikson, Shinta Dewi Sugiharti Tri Asmoro Ady Wahda Rasyid Wahyudi Yunus Amar Yunus Amar