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All Journal Jurnal Manajemen Kesehatan Indonesia Prima Wiyata Health
Sri Nurul Kuraini
Universitas Kusuma Husada Surakarta
Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Analisis Kepuasan Tenaga Kesehatan terhadap SIMPUS (Sistem Informasi Manajemen Puskesmas) di Puskesmas Sibela Surakarta Anggi Putri Aria Gita; Nella Tri Surya; Sri Nurul Kuraini
Jurnal Manajemen Kesehatan Indonesia Vol 11, No 3 (2023): Desember 2023
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.11.3.2023.231-240

Abstract

The Sibela Surakarta Health Center has used the Management Information System of Health Center (SIMPUS) which is integrated in all sections as a flow of patient services starting from registration, polyclinic, laboratory, and pharmacy. During its implementation, SIMPUS at the Sibela Surakarta Health Center experienced various problems in data processing, one of which was a delay in the data input process to the computer caused by delays from program holders to SIMPUS officers or network delays. The purpose of this study was to analyze the satisfaction of health workers with SIMPUS at the Sibela Surakarta Health Center using the E-Servqual method. This research is a quantitative descriptive study with a cross-sectional research design using the E-Servqual method. The number of research subjects was 31 people, using quota sampling, and interviews with satisfaction questionnaires. Health workers were very satisfied with efficiency (gap value=0.01), not satisfied with reliability (gap value= -0.14), satisfied with compliance (gap value=0.00), very satisfied with privacy (gap value=0.02), dissatisfied with power responsive (gap value=-0.09), and dissatisfied with the contact (gap value=-0.08).Keywords: Satisfaction, Health Workers, SIMPUS.
FACTORS ASSOCIATED WITH DELAYS IN BPJS HEALTH E-CLAIM SUBMISSION AT A GOVERNMENT HOSPITAL IN SRAGEN REGENCY Sri Nurul Kuraini; Anggi Napida Anggraini; Nella Tri Surya
PRIMA WIYATA HEALTH Vol 7 No 2 (2026): Prima Wiyata Health: Juli 2026
Publisher : LPPM STIKES HUSADA JOMBANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60050/pwh.v7i2.140

Abstract

Background: Delays in BPJS Health e-claim submission remain an administrative challenge that may affect hospital cash flow and operational sustainability. The complexity of claim processes requires effective management of human resources, medical documentation, information systems, regulations, and organizational support. Objectives: This study aimed to identify factors associated with delays in BPJS Health e-claim submission at a government hospital in Sragen Regency. Methods: This quantitative study used a cross-sectional design involving 19 officers directly involved in the BPJS e-claim process. Total sampling was applied. Data were collected using Likert-scale questionnaires and claim document observations. Variables included human resource quality, completeness of medical documents, information system quality, BPJS regulations, and hospital management support. Data were analyzed using descriptive analysis and Fisher’s Exact Test due to the small sample size. Results: Most respondents were aged 31–40 years (52.6%), female (68.4%), had a bachelor’s degree (52.6%), and had long work experience (42.1%). Fisher’s Exact Test showed significant associations between claim delays and human resource quality (p=0.000), completeness of medical documents (p=0.001), information system quality (p=0.045), and hospital management support (p=0.018). No significant association was found between BPJS regulations and claim delays (p=0.650). The most prominent factors related to claim delays were human resource quality and medical document completeness. Conclusion: Delays in BPJS Health e-claim submission were associated with human resources, medical document completeness, information system quality, and hospital management support. Strengthening staff competency, improving real-time medical record completeness monitoring, and optimizing BPJS e-claim system integration are recommended to improve claim submission efficiency and hospital financial management.
Co-Authors Anggi Napida Anggraini Anggi Putri Aria Gita Nella Tri Surya