Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
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This Author published in this journals
All Journal East Asian Journal of Multidisciplinary Research (EAJMR)
Albertus Banundoyo
Hotel and Tourism, Saint Mary’s Tourism Academic
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering

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The Enhancing Work Quality and Customer Satisfaction in the Culinary Industry: A Case Study of CV. Cypher Food Indonesia Diyan Putranto; Theresia Alveria P.S.A; Sopyan Adi; Anindita Gayatri; Barliani Dewi Setyawati; Albertus Banundoyo
East Asian Journal of Multidisciplinary Research Vol. 2 No. 10 (2023): October 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/eajmr.v2i10.6396

Abstract

In the digital era, CV. Cypher Food Indonesia, a leading figure in the food and beverage industry, recognizes technology's profound impact on its operations. This study delves into the crucial role of the HRD department in enhancing waitresses' and baristas' performance through customized training. In the competitive culinary landscape, customer satisfaction is paramount, and CV. Cypher Food Indonesia is dedicated to equipping its workforce with the skills and ethics for exceptional service. The research employs an analytical descriptive approach, focusing on data analysis, presentation, and conclusions. It explores training program effectiveness, challenges, HR management implications, and implementation's impact. The study offers insights into job evaluations with recommendations for improvement. This research underscores the importance of ongoing training, emphasizing communication skills, feedback, technology integration, performance recognition, customer satisfaction, and employee empowerment.
Co-Authors Anindita Gayatri Barliani Dewi Setyawati Diyan Putranto Sopyan Adi Theresia Alveria P.S.A