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All Journal Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan
Syifa Alawiyah
Traveloka
Decision Sciences, Operations Research & Management Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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The Technology Acceptance Model in use of Technologies for Contactless Process during the Covid-19 Pandemic Ina Veronika Ginting; Syifa Alawiyah
Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Vol. 5 No. 2 (2021)
Publisher : Research and Community Service Center, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/jk.v5i2.544

Abstract

The purpose of this study was to measure passenger acceptance of Technologies for Contactless Process (TFCP) provided by the airport to prevent the spread of Covid-19 by adopting the Technology Acceptance Model (TAM). The study collected 220 questionnaires from passengers using TFCP and the data was analysed using Likert scale techniques by measuring Perceived ease of use and perceived usefulness. The results of the study significantly that passengers are willing to adapt using TFCP. This research contributes as the basis of a better strategy by airport managers managing TFCP by understanding the passenger experience. Keywords: TAM; TFCP; Perceived Usefulness and Ease of Use.
Co-Authors Ina Veronika Ginting