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All Journal PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Journal of Innovative and Creativity
Sudarwati
Universitas Islam Batik Surakarta
Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Determination of Loyalty Through Mediation of Patient Satisfaction at Indriati Boyolali Hospital Restu Wijang Setiabudi; Sudarwati; Ida Aryati Diyah Purnomo Wulan
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 12 No. 1 (2023): April 2023
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v12i1.33

Abstract

This study aims to reveal the influence between CRM, SST, customer satisfaction and loyalty variables with the mediation of patient satisfaction in outpatients of Indriati Boyolali Hospital. This research used a quantitative descriptive approach—data collection using questionnaires, observations and documentation. The research location was Indriati Boyolali Hospital which is located at Jl. Raya Boyolali-Semarang No.KM. 02, Mojosngopermai, Mojosongo, Boyolali District, Boyolali Regency, Central Java. In conducting this study, the time needed was six months, and the sample of respondents was 230 outpatients at Indriati Boyolali Hospital. Some of the following conclusions Customer relationship marketing affects patient loyalty. Customer Relationship Marketing affected Patient Satisfaction. Self Service Technology affected Patient Loyalty, Self Service Technology affected Patient Satisfaction, Patient Satisfaction affected Patient Loyalty, and Patient Trust as an Intervening Variable did not affect patient loyalty. Customer Relationship Marketing affected patient commitment with patient satisfaction mediation. Self Service Technology affected patient loyalty with patient satisfaction mediation.
Keputusan Pembelian Ditinjau Dari Brand Ambassador, Kualitas Produk dan E-Wom Kosmetik Skintific di Kabupaten Sukoharjo Melani Tri Ramadhani; Ida Aryati; Sudarwati
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.1378

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh Brand Ambassador, kualitas produk, dan Electronic Word of Mouth (e-WOM) terhadap keputusan pembelian kosmetik Skintific di Kabupaten Sukoharjo. Jenis penelitian ini menggunakan desain kuantitatif deskriptif. Populasi pada penelitian ini adalah seluruh konsumen Skintific di Kabupa­ten Sukoharjo yang jumlahnya tidak terhingga dan sampel yang digunakan sebanyak 100 responden. Penelitian ini menggunakan teknik purposive sampling. Pengumpulan data menggunakan kuesioner dengan skala Likert. Teknik analisis data yang digunakan adalah analisis regresi linear berganda, uji F, uji t, dan uji koefisien determinasi (R²). Hasil penelitian ini menunjukkan bahwa variabel Brand Ambas­sador, kualitas produk, dan e-WOM berpengaruh positif dan signifi­kan terhadap keputusan pembelian kosmetik Skintific di Kabupaten Sukoharjo. Berdasarkan hasil uji koefisien deter­minasi (R²), ketiga variabel independen mempengaruhi keputusan pembelian sebesar 70,9%, sedangkan sisanya sebesar 29,1% dipengaruhi oleh variabel lain yang tidak dimasukkan dalam penelitian ini, seperti harga, promosi, brand trust, dan gaya hidup.
Lingkungan Kerja, Budaya Organisasi Dan Gaya Kepemimpinan Terhadap Kinerja Pegawai Tendik Fakultas Kedokteran UNS Moch. Zaeny Ari Sucipto; Sudarwati; Istiatin
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of work environment, organizational culture, and leadership style on the performance of educational staff (TENDIK) at the Faculty of Medicine, Universitas Sebelas Maret. These three variables were examined because they play an essential role in improving work effectiveness and supporting institutional goals. A quantitative research method was employed by distributing questionnaires to 92 respondents from a population of 120 staff members. The research instrument used a Likert scale and was tested through validity and reliability assessments. Data were analyzed using multiple linear regression with SPSS to measure the influence of each independent variable on the dependent variable. The results indicate that work environment, organizational culture, and leadership style positively and significantly affect staff performance. Simultaneously, the three variables contribute 63.9% to performance variation, while the remaining 36.1% is influenced by other factors outside this study. These findings emphasize that improving staff performance can be achieved through enhancing workplace conditions, strengthening organizational culture, and applying effective leadership styles.
Co-Authors Ida Aryati Ida Aryati Diyah Purnomo Wulan Istiatin Melani Tri Ramadhani Moch. Zaeny Ari Sucipto Restu Wijang Setiabudi