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All Journal PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Journal of Innovative and Creativity CITAKARYA Jurnal Pengabdian Masyarakat
Sudarwati
Universitas Islam Batik Surakarta
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Determination of Loyalty Through Mediation of Patient Satisfaction at Indriati Boyolali Hospital Restu Wijang Setiabudi; Sudarwati; Ida Aryati Diyah Purnomo Wulan
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 12 No. 1 (2023): April 2023
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v12i1.33

Abstract

This study aims to reveal the influence between CRM, SST, customer satisfaction and loyalty variables with the mediation of patient satisfaction in outpatients of Indriati Boyolali Hospital. This research used a quantitative descriptive approach—data collection using questionnaires, observations and documentation. The research location was Indriati Boyolali Hospital which is located at Jl. Raya Boyolali-Semarang No.KM. 02, Mojosngopermai, Mojosongo, Boyolali District, Boyolali Regency, Central Java. In conducting this study, the time needed was six months, and the sample of respondents was 230 outpatients at Indriati Boyolali Hospital. Some of the following conclusions Customer relationship marketing affects patient loyalty. Customer Relationship Marketing affected Patient Satisfaction. Self Service Technology affected Patient Loyalty, Self Service Technology affected Patient Satisfaction, Patient Satisfaction affected Patient Loyalty, and Patient Trust as an Intervening Variable did not affect patient loyalty. Customer Relationship Marketing affected patient commitment with patient satisfaction mediation. Self Service Technology affected patient loyalty with patient satisfaction mediation.
Keputusan Pembelian Ditinjau Dari Brand Ambassador, Kualitas Produk dan E-Wom Kosmetik Skintific di Kabupaten Sukoharjo Melani Tri Ramadhani; Ida Aryati; Sudarwati
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol. 17 No. 3 (2025): Special Issue
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v17i3.1378

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh Brand Ambassador, kualitas produk, dan Electronic Word of Mouth (e-WOM) terhadap keputusan pembelian kosmetik Skintific di Kabupaten Sukoharjo. Jenis penelitian ini menggunakan desain kuantitatif deskriptif. Populasi pada penelitian ini adalah seluruh konsumen Skintific di Kabupa­ten Sukoharjo yang jumlahnya tidak terhingga dan sampel yang digunakan sebanyak 100 responden. Penelitian ini menggunakan teknik purposive sampling. Pengumpulan data menggunakan kuesioner dengan skala Likert. Teknik analisis data yang digunakan adalah analisis regresi linear berganda, uji F, uji t, dan uji koefisien determinasi (R²). Hasil penelitian ini menunjukkan bahwa variabel Brand Ambas­sador, kualitas produk, dan e-WOM berpengaruh positif dan signifi­kan terhadap keputusan pembelian kosmetik Skintific di Kabupaten Sukoharjo. Berdasarkan hasil uji koefisien deter­minasi (R²), ketiga variabel independen mempengaruhi keputusan pembelian sebesar 70,9%, sedangkan sisanya sebesar 29,1% dipengaruhi oleh variabel lain yang tidak dimasukkan dalam penelitian ini, seperti harga, promosi, brand trust, dan gaya hidup.
Lingkungan Kerja, Budaya Organisasi Dan Gaya Kepemimpinan Terhadap Kinerja Pegawai Tendik Fakultas Kedokteran UNS Moch. Zaeny Ari Sucipto; Sudarwati; Istiatin
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of work environment, organizational culture, and leadership style on the performance of educational staff (TENDIK) at the Faculty of Medicine, Universitas Sebelas Maret. These three variables were examined because they play an essential role in improving work effectiveness and supporting institutional goals. A quantitative research method was employed by distributing questionnaires to 92 respondents from a population of 120 staff members. The research instrument used a Likert scale and was tested through validity and reliability assessments. Data were analyzed using multiple linear regression with SPSS to measure the influence of each independent variable on the dependent variable. The results indicate that work environment, organizational culture, and leadership style positively and significantly affect staff performance. Simultaneously, the three variables contribute 63.9% to performance variation, while the remaining 36.1% is influenced by other factors outside this study. These findings emphasize that improving staff performance can be achieved through enhancing workplace conditions, strengthening organizational culture, and applying effective leadership styles.
Analisis Nilai Perusahaan Ditinjau Dari Corporate Social Responsibility, Tax Planning dan Aktivitas: Studi pada Perusahaan Sektor Infrastruktur yang Terdaftar di Bursa Efek Indonesia Tahun 2021-2023 Pandu Ramadhan; Sudarwati; Ratna Damayanti
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 4 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i4.6410

Abstract

This research was conducted to analyze the firm value in terms of corporate social responsibility, tax planning, and activity. this research method uses descriptive quantitative methods. The data source used is secondary data obtained from the financial statements of infrastructure companies listed on the Indonesia Stock Exchange (IDX) for the period 2021-2023. The population in this study is infrastructure sector companies listed on the Indonesia Stock Exchange in 2021-2023, and the sample in this study obtained 11 companies and data collection using purposive sampling technique. This study uses multiple linear regression data analysis. The results showed that corporate social responsibility has no effect on firm value, tax planning has a positive and significant effect on firm value, activity has a negative and significant effect on firm value.
Keputusan Pembelian Ditinjau Dari Persepsi Harga, Kualitas Pelayanan, Dan Kualitas Produk Pada PT Mitra Anda Abadi Klaten Adzra Belvana Bassamah; Sarsono; Sudarwati
Journal of Innovative and Creativity (Joecy) Vol. 6 No. 2 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v6i2.13624

Abstract

The study purpose was to determine the perception of price, service, and product quality impacting purchasing decisions at PT Mitra Anda Abadi Klaten, in Klaten, Central Java. Materials and methods. Using quantitative descriptive methods and non-probability purposive sampling. With a 95% confidence level and a 10% margin of error, the Sugiyono formula was used to determine a sample of 100 respondents. Prior to hypothesis testing, the instruments were checked for validity and reliability, and the regression model was tested for normality, multicollinearity, and heteroscedasticity. Data were analyzed using SPSS using multiple linear regression. Results. Price perception does not have a positive and significant effect on purchasing decisions (t-count = 1.881 < t-table = 2.040; sig. = 0.063); service quality has a positive and significant effect on purchasing decisions (t-count = 3.567 > t-table = 1.985; sig. = 0.001); and product quality does not have a positive and significant effect on purchasing decisions (t-count = 1.967 < t-table = 1.985; sig. = 0.052). The adjusted R-square value of 0.424 indicates that the three variables studied explain 42.4% of the variance, while the remaining 57.6% is attributable to variables outside this study. Conclusions. Service quality is the primary factor influencing the three variables. Perceptions of price and product quality do not significantly influence customers' purchasing decisions, but both together significantly influence their decisions.
Pemberdayaan Masyarakat Melalui Pengembangan Usaha Kemiri Berbasis Potensi Lokal Di Desa Wae Lolos, Flores, NTT Sudarwati; Eny Kustiyah; Ibnu Suryo; Dimas Ilham Nur Rois; Riana Rachmawati Dewi
CITAKARYA Jurnal Pengabdian Masyarakat Vol. 4 No. 02 (2026): Mei - Juli
Publisher : CITAKARYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/citakarya.v4i02.6085

Abstract

Kemiri merupakan salah satu komoditas lokal yang memiliki potensi ekonomi untuk dikembangkan sebagai sumber pendapatan masyarakat. Ketersediaan bahan baku kemiri di Desa Wae Lolos Flores NTT memberikan peluang untuk dikembangkan, tidak hanya sebagai komoditas yang dijual dalam bentuk mentah, tetapi juga sebagai bahan baku berbagai produk olahan yang memiliki nilai tambah lebih tinggi. Namun, potensi tersebut belum sepenuhnya dimanfaatkan secara optimal karena pengelolaan usaha kemiri masih menghadapi berbagai permasalahan, antara lain keterbatasan pengetahuan dan keterampilan dalam pengolahan, rendahnya diversifikasi produk, pengemasan yang masih sederhana, keterbatasan dalam pencatatan keuangan, serta pemasaran yang belum memanfaatkan media digital secara optimal. Tujuan kegiatan ini untuk meningkatkan pengetahuan, keterampilan, dan kapasitas masyarakat dalam mengelola usaha kemiri berbasis potensi lokal sehingga mampu menghasilkan produk bernilai tambah dan meningkatkan pendapatan masyarakat. Metode: dengan pendekatan partisipatif melalui tahapan identifikasi potensi dan permasalahan, penyuluhan, pelatihan, praktik pengolahan dan diversifikasi produk, pelatihan pengemasan dan branding, pelatihan manajemen usaha dan keuangan sederhana, pelatihan pemasaran digital, serta pendampingan dan evaluasi. Hasil kegiatan: adanya peningkatan pemahaman dan keterampilan dalam mengelola potensi kemiri secara lebih produktif dan berorientasi pada nilai tambah. Masyarakat memperoleh pengetahuan mengenai pengembangan produk, pengemasan, branding, penentuan harga, pencatatan keuangan sederhana, dan pemanfaatan media digital sebagai sarana pemasaran. Kesimpulan: Kegiatan ini mendorong masyarakat untuk mengembangkan pola usaha dari penjualan bahan mentah menuju pengolahan produk yang memiliki nilai ekonomi lebih tinggi. Pemberdayaan masyarakat melalui pengelolaan usaha kemiri berbasis potensi lokal diharapkan dapat memperkuat kemandirian ekonomi, memperluas akses pasar, meningkatkan daya saing produk, dan memberikan kontribusi terhadap peningkatan pendapatan masyarakat secara berkelanjutan.
Co-Authors Adzra Belvana Bassamah Dimas Ilham Nur Rois Eny Kustiyah Ibnu Suryo Ida Aryati Ida Aryati Diyah Purnomo Wulan Istiatin Melani Tri Ramadhani Moch. Zaeny Ari Sucipto Pandu Ramadhan Ratna Damayanti Restu Wijang Setiabudi Riana Rachmawati Dewi Sarsono