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All Journal Majority Science Journal
I Gusti Ayu Melistyari Dewi
Institut Pariwisata dan Bisnis Internasional, Bali, Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

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PENTINGNYA KEMAMPUAN BERKOMUNIKASI SECARA EFEKTIF DALAM SUPERVISI HOTEL Gri Sella Febriani; Ni Made Putri Intan Sanjiwani; I Gusti Ayu Melistyari Dewi
MSJ : Majority Science Journal Vol. 1 No. 3 (2023): MSJ-November
Publisher : PT. Hafasy Dwi Nawasena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61942/msj.v1i3.25

Abstract

The importance of communication in hotel supervision greatly influences employees so they can work in accordance with directions and regulations. Effective communication will provide understanding to employees so that mistakes do not occur at work, of course it will also have a positive impact on the work environment and working in a team will form cohesiveness between members, therefore it’s important to carry out good communication. This research aims to analyze the task of a supervisor to direct and guide team communication so that it can improve the performance process of each employee at work.
STRATEGI MANAJEMEN STAFT HOTEL DALAM PELAYANAN UNTUK MENINGKATKAN KEPUASAN TAMU Ni Putu Putri Indah Pertiwi; Ni Made Erin Prabayanti; I Gusti Ayu Melistyari Dewi
MSJ : Majority Science Journal Vol. 1 No. 3 (2023): MSJ-November
Publisher : PT. Hafasy Dwi Nawasena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61942/msj.v1i3.26

Abstract

The hospitality industry, as the backbone of tourism, places staff management as a key element of operational and service success. This article reviews strategies and best practices in hotel staff management, exploring how to create a work environment that enhances productivity, maintains a balance between staff needs and guest satisfaction, and deals with the changing dynamics of the industry. Through a holistic approach, hotels are expected to optimize work team performance, including skills development, innovative training, and a motivating work environment. The research methodology used a qualitative approach with in-depth literature analysis. The results underscore the crucial role of staff management in creating a solid foundation for operational success and guest satisfaction in the competitive hospitality industry.
Co-Authors Gri Sella Febriani Ni Made Erin Prabayanti Ni Made Putri Intan Sanjiwani Ni Putu Putri Indah Pertiwi