STRATEGI MANAJEMEN STAFT HOTEL DALAM PELAYANAN UNTUK MENINGKATKAN KEPUASAN TAMU

Ni Putu Putri Indah Pertiwi (Institut Pariwisata dan Bisnis Internasional, Bali, Indonesia)
Ni Made Erin Prabayanti (Institut Pariwisata dan Bisnis Internasional, Bali, Indonesia)
I Gusti Ayu Melistyari Dewi (Institut Pariwisata dan Bisnis Internasional, Bali, Indonesia)

Majority Science Journal
Vol. 1 No. 3 (2023): MSJ-November

The hospitality industry, as the backbone of tourism, places staff management as a key element of operational and service success. This article reviews strategies and best practices in hotel staff management, exploring how to create a work environment that enhances productivity, maintains a balance between staff needs and guest satisfaction, and deals with the changing dynamics of the industry. Through a holistic approach, hotels are expected to optimize work team performance, including skills development, innovative training, and a motivating work environment. The research methodology used a qualitative approach with in-depth literature analysis. The results underscore the crucial role of staff management in creating a solid foundation for operational success and guest satisfaction in the competitive hospitality industry.