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All Journal Majority Science Journal
Ni Made Erin Prabayanti
Institut Pariwisata dan Bisnis Internasional, Bali, Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice

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STRATEGI MANAJEMEN STAFT HOTEL DALAM PELAYANAN UNTUK MENINGKATKAN KEPUASAN TAMU Ni Putu Putri Indah Pertiwi; Ni Made Erin Prabayanti; I Gusti Ayu Melistyari Dewi
MSJ : Majority Science Journal Vol. 1 No. 3 (2023): MSJ-November
Publisher : PT. Hafasy Dwi Nawasena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61942/msj.v1i3.26

Abstract

The hospitality industry, as the backbone of tourism, places staff management as a key element of operational and service success. This article reviews strategies and best practices in hotel staff management, exploring how to create a work environment that enhances productivity, maintains a balance between staff needs and guest satisfaction, and deals with the changing dynamics of the industry. Through a holistic approach, hotels are expected to optimize work team performance, including skills development, innovative training, and a motivating work environment. The research methodology used a qualitative approach with in-depth literature analysis. The results underscore the crucial role of staff management in creating a solid foundation for operational success and guest satisfaction in the competitive hospitality industry.
Co-Authors I Gusti Ayu Melistyari Dewi Ni Putu Putri Indah Pertiwi