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All Journal Jurnal Manajemen Kesehatan Indonesia Media Ilmu Kesehatan Indonesian Journal of Global Health research Jurnal Kesehatan Masyarakat Hippocratica: Journal of Modern Medicine and Healthcare Practice
Chatila Maharani
Universitas Negeri Semarang
Decision Sciences, Operations Research & Management Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health

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Analysis of Service Quality JKN Mobile Application Toward Participants Satisfaction of the Health Social Security Implementing Agency (BPJS) Tegal Regency Deva Amanda Putri; Chatila Maharani
MEDIA ILMU KESEHATAN Vol 12 No 3 (2023): Media Ilmu Kesehatan
Publisher : Universitas Jenderal Achmad Yani Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30989/mik.v12i3.887

Abstract

Background: JKN Mobile is an innovation by BPJS Kesehatan to provide service access easier for their participants. JKN Mobile application can be accessed everytime and everywhere while continuing to provide optimal service quality for user satisfaction.Objective: This study aims to analyze the correlation between service quality (tangile, reliability, responsiveness, assurance, and empathy) with satisfaction of JKN Mobile’s users at Tegal Regency.Methods: Type of quantitative research using cross sectional research design. Sampling method using accidental sampling technique. Total sample 100 respondents using Lameshow sample size formula. The research instrument used questionnaire.Results: Based on the fisher exact statistical test on the service quality with satisfaction the result is tangible (p=0,001), reliability (p=0,000), responsiveness (p=0,000), assurance (p=0,000), dan empathy (p=0,000). Conclusion: There was a significant relationship between service quality with satisfaction.
Determinant Factors of Medication Compliance in DM2 Patients: A Systematic Review Faza Khilwan Amna; Chatila Maharani; Ari Yuniastuti; Sri Ratna Rahayu; Evi Widowati
Indonesian Journal of Global Health Research Vol 7 No 5 (2025): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v7i5.6587

Abstract

Type 2 Diabetes Mellitus (DM2) is a chronic disease that requires high compliance in treatment to prevent complications. However, many DM2 patients are not compliant in undergoing drug therapy, which can hinder the effectiveness of treatment. Various factors have been identified as determinants of patient compliance, including demographic factors, knowledge, social support, and technology utilization.This study aims to analyze factors that influence medication adherence in DM2 patients based on a systematic review of several studies that have been conducted. The method used in writing this article is a literature review study with a systematic review method. The articles reviewed were obtained through searches on Google Scholar, Pubmed, Proquest, and ScienceDirect in the period 2015-2025 with the search keywords being Type 2 Diabetes Mellitus, Medication Compliance, Compliance Factors, Medication Supervisors . By using PRISMA, from 10,697 articles found, 10 journal articles were obtained to be reviewed. Based on the analysis of several studies, factors that have a significant influence on patient compliance in taking medication are the level of knowledge (p = 0.002), family support (p = 0.000; PR = 8.17 ) , and support from health workers (p = 0.000; PR = 6.10). Social Marketing, Frailty Syndrome and Age were also found to have a relationship with DM medication compliance. In addition, the use of technology such as medication reminder applications (PMO) has been shown to help improve patient compliance in undergoing DM2 therapy. Compliance of DM2 patients in undergoing drug therapy is influenced by various factors, including level of knowledge, social support, social marketing, age , frailty syndrome, and use of technology. Therefore, strategies to improve compliance must involve an educational approach, strengthening the role of families and health workers, and utilizing digital-based technology to increase the effectiveness of DM2 therapy.
The Effectiveness of the DASHAT BINTANG Program in Improving the Knowledge of Mothers of Toddlers Regarding Stunting Prevention in Sedayu Village Adinda Restu Pramesty; Chatila Maharani; Sheollum Najwa Zeymuna; Laurent Tira; Isna Anggita; Haickal Adyanaka Grivaldi Ramadhan; Salma Rif’atun Nisa; Naya Aulya Putri; Nadin Nadia Khoirunnisa; Naisya Ridya Niar Aulia; Sariyun Sariyun
Hippocratica : Journal of Modern Medicine and Healthcare Practice Vol. 1 No. 2 (2026): : June: Hippocratica: Journal of Modern Medicine and Healthcare Practice
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Stunting remains a critical public health challenge requiring community-based interventions that strengthen maternal knowledge and nutritional practices. This study aimed to evaluate the effectiveness of the DASHAT BINTANG Program in improving mothers’ knowledge regarding stunting prevention in Sedayu Village. An empirical pre-experimental study with a one-group pretest-posttest design was conducted involving 10 mothers of toddlers selected through total sampling. Data were collected using structured knowledge assessments before and after an intervention consisting of nutritional education, child growth monitoring guidance, balanced feeding practices based on the Isi Piringku guideline, and a local food processing demonstration. Data were analyzed using the Wilcoxon Signed-Rank Test. The results showed an increase in the mean knowledge score from 96 to 116 after the intervention, with a statistically significant difference between pretest and posttest scores (p = 0.017). The program also improved mothers’ understanding and practical awareness regarding the utilization of local food for toddler nutrition. The DASHAT BINTANG Program represents an effective community-based strategy for strengthening maternal capacity in supporting stunting prevention through integrated education and practical empowerment.
Service Quality Perception and Service Satisfaction of COVID-19 Vaccination in Indonesia: A Participants Vaccination Perspective Intan Zainafree; Chatila Maharani; Fitri Indrawati; Bambang Wahyono; Nadia Syukria; Maria M. Rosaria Patriajat; Mohammad Abdul Hakam; Rahma Defi; Hanif Pandu Suhito
Jurnal Kesehatan Masyarakat Vol. 20 No. 4 (2025)
Publisher : Universitas Negeri Semarang in collaboration with Ikatan Ahli Kesehatan Masyarakat Indonesia (IAKMI Tingkat Pusat) and Jejaring Nasional Pendidikan Kesehatan (JNPK)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/kemas.v20i4.23600

Abstract

The COVID-19 vaccine is a crucial effort to break the chain of transmission of COVID-19. To achieve optimal, effective, and efficient results in community program implementation, monitoring and evaluation are essential. The purpose of this study was to evaluate the implementation of COVID-19 vaccination in Semarang. So, it was known that service quality perception, service satisfaction, and willingness to recommend vaccination to others. This study is an analytic observational study with a cross-sectional design in 2022. The total number of respondents was 512 people. Data collection was carried out directly by visiting respondents who had received COVID-19 vaccinations at public health centers and vaccination centers. The data obtained is then processed and analyzed with the final model using Binary Logistic Regression. Respondents with basic education (4.67 ± 0.449) and those using the collective registration mechanism (4.51 ± 0.495) showed a positive correlation with perceived service quality. Of the 9 procedural suitability items, 4 received higher satisfaction scores: staff asking about regular medication use (4.41 ± 0.612), confirmed COVID-19 history (4.42 ± 0.598), close contact history (4.42 ± 0.609), and post-vaccination observation for side effects (4.43 ± 0.608), all with p-value < 0.05. Overall, respondents were satisfied with the service quality, with 26.5% willing to recommend vaccination to others. This indicates that the COVID-19 vaccination service is running effectively and appropriately.
ABILITY TO PAY DAN WILLINGNESS TO PAY IURAN JAMINAN KESEHATAN NASIONAL PADA PESERTA PBPU DI KOTA SEMARANG Anggun Muliyandani; Chatila Maharani
Jurnal Manajemen Kesehatan Indonesia Vol 14, No 2 (2026): Agustus 2026
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.14.2.2026.176-193

Abstract

The National Health Insurance (NHI) coverage in Semarang City has reached 119.84%, or 2,047,827 people. However, 248,017 non-PBI participants were declared inactive or in arrears on their contributions, representing 96,678 participants in the PBPU segment. The high number of delinquent participants is due to their Ability to Pay (ATP) and Willingness to Pay (WTP). This research was a quantitative descriptive study, with a sample size of 97 respondents using accidental sampling. The instrument was a modified SUSENAS BPS questionnaire. The analysis consisted of ATP analysis, including univariate analysis, classical assumption testing, and multiple linear regression. The WTP data analysis conducted to determine the maximum, minimum, mean, and standard deviation values. The results showed that the total income of respondents in the medium income category is in the range≥ Rp 3,744,197,- to ≤ Rp 7,880,546,-, with an average total expenditure of Rp 4,916,241,-. The average real amount of ATP of PBPU participants is Rp 283,221,- person/month. The average normative WTP estimate of respondents is Rp 48,887,- person/month, while the average actual WTP estimate is Rp 39,381,- person/month. The ATP was higher than the WTP. The results can be used as the bases for class selection in the PBPU membership type by income, administrative sanctions for non-compliance with payments and improving services of NHI management health services. Also, the Government and BPJS Kesehatan need to educate the NHI participants regarding the NHI as social health insurance concept and the importance of payment compliance for NHI sustainability.   Keywords: Ability to Pay, National Health Insurance Contributions, Willingness to Pay.
Co-Authors Adinda Restu Pramesty Anggun Muliyandani Ari Yuniastuti Bambang Wahyono Deva Amanda Putri Evi Widowati Faza Khilwan Amna Fitri Indrawati Haickal Adyanaka Grivaldi Ramadhan Hanif Pandu Suhito Intan Zainafree, Intan Isna Anggita Laurent Tira Maria M. Rosaria Patriajat Mohammad Abdul Hakam Nadia Syukria Nadin Nadia Khoirunnisa Naisya Ridya Niar Aulia Naya Aulya Putri Rahma Defi Salma Rif’atun Nisa Sariyun Sariyun Sheollum Najwa Zeymuna Sri Ratna Rahayu