p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi
Erna Listiana
Faculty of Economics and Business, Universitas Tanjungpura, Indonesia

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

THE INFLUENCE OF UTILITARIAN AND HEDONIC VALUES ON REPURCHASE INTENTIONS FOR COUNTERFEIT PRODUCTS TOWARD CUSTOMER SATISFACTION Dhelviana Sukma Mawarni; Heriyadi Heriyadi; Erna Listiana; Juniwati Juniwati; Endah Mayasari
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to describe the factors that influence the purchase of counterfeit products which are mediated by customer satisfaction. There are 2 (two) variables, namely utilitarian shopping value and hedonic shopping value. Utilitarian shopping value relates to the purchase of an item because of its functional value, while hedonic shopping value involves the emotional experience of the shopping process itself. This study will examine how much influence utilitarian shopping value and hedonic shopping value have on repurchase intention in counterfeit products, especially in counterfeit shoes for the Adidas brand, which is mediated by customer satisfaction. Using Structural Equation Modeling (SEM) and AMOS statistical tools, this study examines the relationship between independent variables and dependent variables to support the hypotheses developed. Methods of data collection using a questionnaire with a number of respondents of 200 people. The results of this study indicate that utilitarian shopping value has a significant effect on customer satisfaction. Hedonic shopping value has a significant effect on customer satisfaction. Utilitarian shopping value has no significant effect on repurchase intention of counterfeit products. Hedonic shopping value has a significant effect on repurchase intention of counterfeit products. Customer satisfaction has a significant effect on repurchase intention of counterfeit products. Customer satisfaction has a mediating effect of utilitarian shopping value on repurchase intention in counterfeit products. Customer satisfaction has a mediating effect of hedonic shopping value on repurchase intention of counterfeit products.
THE INFLUENCE OF ONLINE CUSTOMER REVIEW, LIVE TIKTOK, ON PURCHASE DECISION OF SOMETHINC PRODUCTS WITH CUSTOMER TRUST AS A MEDIATION VARIABLE ON TIKTOK SOCIAL MEDIA Vanysa Stefani; Erna Listiana; Nur Afifah; Harry Setiawan; Ana Fitriana
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The internet has experienced rapid progress, as has business developing to reach the era of the internet or online media. This research aims to test the influence of online customer reviews live streaming on consumer purchase decisions on certain products through customer trust on TikTok social media. This type of research is causal associative by distributing questionnaires to 200 respondents who live in Indonesia. The data was analyzed using SEM with AMOS 24 software. The results of this research show that all hypotheses are accepted, namely, online customer reviews and live streaming have a positive and significant effect on customer trust and purchase decisions for some products. Apart from that, customer trust can play a mediating role that has a positive and significant influence on online customer reviews and live streaming on purchasing decisions for certain products.