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All Journal Jurnal El Rayyan: Jurnal Perbankan Syariah International Journal of Islamic Business Management
Nurhidayah
Universitas Islam Negeri Sumatera Utara
Economics, Econometrics & Finance

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ANALISIS BIBLIOMETRIK PENERAPAN TRANSAKSI IJARAH DI PERBANKAN SYARIAH MENGGUNAKAN VOS VIEWER (STUDI KASUS BANK BUKOPIN SYARIAH) Sunni Syahputra; Yuli Artina Pratiwi; Syaikhah Putri Alifiah; Nurhidayah
Jurnal El Rayyan: Jurnal Perbankan Syariah Vol. 2 No. 2 (2023): Jurnal El Rayyan: Jurnal Perbankan Syariah
Publisher : STAI Syekh.H. Abdul Halim Hasan Al Ishlahiyah Binjai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59342/jer.v2i2.436

Abstract

Tujuan dari penelitian ini adalah untuk memahami transaksi Ijarah yang terlibat dalam perbankan syariah. Transaksi ijarah sangat dikenal dalam kegiatan ekonomi Indonesia, khususnya kegiatan ekonomi Islam. Transaksi Ijarah ini termasuk dalam standar akuntansi PSAK 107. Penelitian ini menggunakan metode deskriptif kualitatif yaitu mengumpulkan beberapa objek dari artikel jurnal yang ada, dan penelitian ini menggunakan bantuan Publish or Perish untuk menemukan objek artikel tersebut. untuk mempelajari dan aplikasi VOS Viewer untuk melihat hubungan antara basis data.
PERAN GOOD CORPORATE GOVERNANCE DALAM MENINGKATKAN KUALITAS PELAYANAN DAN KEPUASAN NASABAH PADA BANK SYARIAH INDONESIA : STUDI KASUS : BSI CABANG MEDAN AKSARA Aulia Syahfitri; Ahmad Wahyudi Zein; Miratul Imaniah; Nurhidayah; Maysa Chairani
INTERNATIONAL, Journal of Sharia Business Management Vol 4 No 5 (2025)
Publisher : CV. Barokah Publsiher

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Abstract

This study aims to analyze the role of Good Corporate Governance in improving service quality and customer satisfaction at Bank Syariah Indonesia, Medan Aksara Branch. This study employs a qualitative approach using a case study method through in-depth interviews, direct observation, and analysis of internal bank documents. The implementation of Good Corporate Governance principles, which include transparency, accountability, responsibility, independence, and fairness, is systematically examined in relation to Islamic banking service practices. The findings indicate that the effective application of good corporate governance enhances employee professionalism, strengthens customer trust, and encourages consistency in service delivery in accordance with Islamic principles. High service quality has a direct impact on increasing customer satisfaction, as reflected in customer loyalty, positive perceptions, and comfort in conducting transactions. Furthermore, Good Corporate Governance functions as an internal control mechanism that helps prevent unethical practices and improves operational effectiveness. This study provides theoretical contributions to the development of Islamic banking governance studies and practical contributions for bank management in designing service strategies oriented toward customer satisfaction and institutional sustainability. The findings are expected to serve as a policy reference for improving Islamic banking services based on sustainable and competitive governance at both national and regional levels in the future of the financial industry.
Co-Authors Ahmad Wahyudi Zein Aulia Syahfitri Maysa Chairani Miratul Imaniah Sunni Syahputra Syaikhah Putri Alifiah Yuli Artina Pratiwi