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All Journal Jurnal Pengabdian Masyarakat Waradin International Journal of Islamic Business Management
Aulia Syahfitri
Universitas Islam Negeri Sumatera Utara
Economics, Econometrics & Finance Social Sciences Other

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PERAN GOOD CORPORATE GOVERNANCE DALAM MENINGKATKAN KUALITAS PELAYANAN DAN KEPUASAN NASABAH PADA BANK SYARIAH INDONESIA : STUDI KASUS : BSI CABANG MEDAN AKSARA Aulia Syahfitri; Ahmad Wahyudi Zein; Miratul Imaniah; Nurhidayah; Maysa Chairani
INTERNATIONAL, Journal of Sharia Business Management Vol 4 No 5 (2025): Desember
Publisher : CV. Barokah Publsiher

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Abstract

This study aims to analyze the role of Good Corporate Governance in improving service quality and customer satisfaction at Bank Syariah Indonesia, Medan Aksara Branch. This study employs a qualitative approach using a case study method through in-depth interviews, direct observation, and analysis of internal bank documents. The implementation of Good Corporate Governance principles, which include transparency, accountability, responsibility, independence, and fairness, is systematically examined in relation to Islamic banking service practices. The findings indicate that the effective application of good corporate governance enhances employee professionalism, strengthens customer trust, and encourages consistency in service delivery in accordance with Islamic principles. High service quality has a direct impact on increasing customer satisfaction, as reflected in customer loyalty, positive perceptions, and comfort in conducting transactions. Furthermore, Good Corporate Governance functions as an internal control mechanism that helps prevent unethical practices and improves operational effectiveness. This study provides theoretical contributions to the development of Islamic banking governance studies and practical contributions for bank management in designing service strategies oriented toward customer satisfaction and institutional sustainability. The findings are expected to serve as a policy reference for improving Islamic banking services based on sustainable and competitive governance at both national and regional levels in the future of the financial industry.
Peran KKN dalam Meningkatkan Literasi Ekonomi Syariah di Kalangan Pelaku Usaha Kecil Desa Pahang Kecamatan Talawi Aulia Syahfitri; Maysa Chairani; Imsar Imsar; Miratul imaniah; Nurhidayah Nurhidayah
Jurnal Pengabdian Masyarakat Waradin Vol. 6 No. 1 (2026): Januari : Jurnal Pengabdian Masyarakat Waradin
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/wrd.v6i1.914

Abstract

The Community Service Program (KKN) is one of the implementations of the university’s tridharma focused on community engagement, aiming to improve welfare and economic empowerment in rural areas. This study aims to analyze the role of the KKN program in enhancing Islamic economic literacy among small business owners in Pahang Village, Talawi District. The research employs a descriptive qualitative method using a participatory approach, involving KKN students, small entrepreneurs, and village officials as key informants. Data were collected through field observations, in-depth interviews, and documentation of activities. The results show that socialization, Islamic financial training, and business mentoring activities successfully improved participants’ understanding of Islamic economic principles such as honesty, justice, and the prohibition of usury. Moreover, the KKN program encouraged entrepreneurs to apply sharia-compliant transactions and develop sustainable financial management practices. Therefore, the KKN program has a significant contribution to strengthening Islamic economic literacy and fostering a small-business ecosystem rooted in Islamic values at the village level.
Co-Authors Ahmad Wahyudi Zein Imsar, Imsar Maysa Chairani Miratul Imaniah Nurhidayah Nurhidayah Nurhidayah