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All Journal Jurnal Manajemen Pelayanan Publik JURNAL PENDIDIKAN, HUMANIORA, LINGUISTIK DAN SOSIAL (JAGADDHITA)
Ade Sudrajat
Langlangbuana University
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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The Impact of Nurses Training and Competence on the Quality of Inpatient Services in Bandung Hospital Ade Sudrajat; Dyah Bayu Framesthi
Jurnal Manajemen Pelayanan Publik Vol 8, No 1 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i1.52361

Abstract

By using an explanatory descriptive research design, this study proposes to measure the influence of nurse training and competence on service quality. This research used field studies and literature observations, as well as conducting observations, interviews, and distributing questionnaires to 31 respondents of nurses and patients who utilize the service. Research and data analysis show that training affects service quality by 0.756, competency affects service quality by 0.491, and training and both together affect service quality by 0.805 and the rest is influenced by additional factors that were not researched. When viewed from its dimensions, training and competency have a very good and significant influence on the quality of inpatient services at Bandung (city) Hospital. As a result, good service quality can be achieved, one strategy that can be taken is to improve the quality of human resources through providing training and continuously increasing the competency of nurses.
Transformation of Stigma into Opportunity: A Qualitative Study of Coaching Strategies for Female Inmates at Class IIA Kerobokan Prison, Bali MIRA VERANITA; Ade Sudrajat; Dyah Bayu Framesthi; R. Raya Mustiraya
JURNAL PENDIDIKAN, HUMANIORA, LINGUISTIK DAN SOSIAL (JAGADDHITA) Vol 4 No 2 (2026): Vol. 4 No. 2 Maret 2026
Publisher : ABISATYA DINAMIKA ISWARA

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Abstract

The correctional system and the process of social reintegration still face social stigma toward women who come into conflict with the law. Female inmates face layered stigma because they are considered to deviate from social norms and are seen as criminals. This is a vulnerable group. The aim of this research is to see how vulnerable groups of women at the Class IIA Women's Correctional Institution in Kerobokan, Bali, can turn stigma into opportunities. This study uses qualitative methodology and is designed as a case study. Data were collected thru limited observations, in-depth interviews, and documentation research involving female inmates, prison officers, and supporters of the rehabilitation program. To identify patterns of rehabilitation strategies and experiences of stigma transformation, data analysis was conducted thematically. The research results show that inmates experience stigma both personally and socially, but it can be transformed thru a rehabilitation approach that includes the development of useful skills, strengthening their identity, and institutional support from the prison environment. This strategy enhances the confidence and readiness of inmates for life after incarceration. This research concludes that the elimination of stigma on female inmates is a strategic process influenced by a holistic and contextual rehabilitation approach. The results provide an empirical basis for creating more inclusive and socially reintegrative policies for female inmates.
Co-Authors Dyah Bayu Framesthi Dyah Bayu Framesthi R. Raya Mustiraya Veranita, Mira