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All Journal Faletehan Health Journal Optimal: Jurnal Ekonomi dan Manajemen
Nani Yunarsih
Universitas Faletehan
Health Professions Nursing Public Health

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Manajemen Kemitraan dalam Peningkatan Mutu Lulusan Diploma Tiga Kebidanan Nani Yunarsih
Faletehan Health Journal Vol 7 No 03 (2020): Faletehan Health Journal, November 2020
Publisher : Universitas Faletehan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33746/fhj.v7i03.127

Abstract

The increasing number of midwifery colleges has not been matched with the quality due to lack of facilities and infrastructure to support clinical practices. The purpose of this study was to identify: 1) the purpose of partnership, 2) partnership program, 3) implementation of partnership program, 4) problems and challenges faced in partnership, 5) further improvement steps, and 6) qualities of partnership graduates. The object of this study were Aisyiah Midwifery Academy, Dr Drajat Prawiranegara Hospital, Bina Husada Midwifery Academy, and Kencana Hospital. Data were collected through observations, interviews and documentation study. Research results showed that: 1) the purposes of partnership in improving the quality of education and the quality of graduate competence, establishing long-term partnerships and implementing threefold missions of higher education, have the form of midwifery partnership activities and competency support training, 2) the implementation of partnership still needs improvement starting from organizing to partnership strategies, 3) partnership issues and challenges in the management and leadership implementation, 4) further improvement steps including management, activities, budget, human resources, other related parties, and partnership. This study recommended lecturers to be able to alocate their time for academic duties and student coaching duties and midwifery colleges to plan operational strategies in collaboration.
Determinasi Kepuasan Pelanggan Melalui Kualitas Produk dan Kualitas Pelayanan Suhroji Adha; Etty Nurkhayati; Irawan Irawan; Nani Yunarsih; Djaka Adiwinata
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 4 No. 1 (2024): Maret : Jurnal Ekonomi dan Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v5i1.5682

Abstract

This study was conducted to determine the effect of Product Quality and Service Quality on Customer Satisfaction. This type of research is explanatory, with data collection techniques through questionnaires. The sampling technique uses a saturated sample technique, the sample is 80 people who are Outlet employees. The analysis method used in this study is Quantitative Data Analysis. The results of the hypothesis test show that Product Quality has a positive and significant effect on Customer Satisfaction, Service Quality also has a positive and significant effect on Customer Satisfaction. The conclusion of this study is that Product Quality and Service Quality have a positive and significant effect on Customer Satisfaction both partially and simultaneously.
Co-Authors Djaka Adiwinata Etty Nurkhayati, Etty Irawan Irawan Suhroji Adha