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All Journal Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Yuni Astuti
Universitas Islam Negeri Raden Mas Said Surakarta
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Analisis Kualitas Layanan terhadap Kepuasan dengan Metode Importance Perfomance Analysis (Studi Kasus BSI KCP Sutoyo Kota Tegal) Anugrah Setiaji; Yuni Astuti
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 8 No 3 (2023)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jms.v8i3.20584

Abstract

Penelitian ini menggunakan Metode Importance Perfomance Analysis (IPA) untuk menganalisis kualitas layanan dan kepuasan nasabah BSI KCP Sutoyo. Data peneitian berasal dari kusioner yang diisi oleh 150 responden dengan teknik sampling Rascoe. Kemudian data yang terkumpul dihitung gap jawabanyan dan dianalisis diagram kartesius. Hasil analisis menunjukkan bahwa perusahaan harus meningkatkan pelayanan yang berada di kuadran 1. karena memberikan pelayanan yang kurang memuaskan bagi nasabah dan dianggap penting oleh nasabah. Hasil penelitian menunjukkan bahwa BSI KCP Sutoyo Kota tegal perlu memperbaiki dan mempertimbangkan semua fitur yang dianggap kurang dan perlu ditingkatkan untuk meningkatkan kepuasan nasabah.
Analisis Faktor-Faktor yang Mempengaruhi Pemilihan Bank Syariah pada Generasi Z di Kota Surakarta Siti Saringatul Mangisah; Yuni Astuti
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 3 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i3.4903

Abstract

This study aims to analyze the factors that affect the selection of Islamic banks in Generation Z. The research method used is a quantitative method using SmartPLS version 3.0. The population in this study is generation Z in Surakarta City with a questionnaire distributed to 160 respondents. The data analysis method used in the study is the measurement model (outer model), namely the validity test and the Reliability test, the structural model (inner model) includes: the determination coefficient test or R-Square (R2), and the hypothesis test with the t-statistical test. The results of the study show that Product Knowledge has a positive but not significant effect on Generation Z's Interest in Saving, while Facilities and Religiosity have a positive and significant effect on Generation Z's Interest in Saving. In addition, the variable of Product Knowledge needs to be further researched because a deep understanding of Islamic banking products also has the potential to influence the decision of Generation Z in choosing Islamic Banks as a place to save.
Determination of Factors Influence Customer Satisfaction at BMT Syariah Sejahtera Boyolali Khotijah Arum; Yuni Astuti
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 1 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i1.5065

Abstract

The COVID-19 pandemic became a major problem for BMT because it restricted interaction with customers. Therefore, trust in BMT also decreased. This study aimed to assess customer satisfaction of BMT Syariah Sejahtera Boyolali used service quality, trust, and customer value. The population in this study were regular customers of the BMT Syariah Sejahtera Boyolali. The questionnaires were distributed to 109 BMT customers. The data tested by validation tests, reliability tests, tests of classical assumptions, and multiple linear regression analysis. The findings indicated that customer trust and value significantly influenced customer satisfaction. However, service quality didn't influence to customer satisfaction.
Co-Authors Anugrah Setiaji Khotijah Arum Siti Saringatul Mangisah