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Rosa Lianawati
Universitas Teknologi Digital Bandung
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DAMPAK HOSPITALITY TERHADAP KEPUASAN KONSUMEN DI JONAS PHOTO Ageng Saepudin Kanda S; Rosa Lianawati
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 2 No. 1 (2024): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v2i1.660

Abstract

Hospitality merupakan kesan ramah yang ditimbulkan seseorang yang dapat dirasakan oleh orang lain, hospitality biasa dijumpai perusahaan yang menyediakan dibidang barang atau jasa. hospitality atau kualitas pelayanan memiliki peran penting terhadap dampak dari kepuasan konsumen. Tujuan dari penelitian ini untuk mengetahui pengaruh hospitality terhadap kepuasan konsumen. Populasi dalam penelitian ini adalah konsumen yang berkunjung ke Jonas Photo Cimahi sebanyak 57 responden yang diambil dengan mengisi kuesioner yang telah disebar menggunakan pendekatan penelitian kualitatif dengan metode eksploratif dan observasi. guna memahami peristiwa, tindakan, dan proses dalam kondisi kehidupan. Informan menjadi sumber dalam penelitian ini, informan kunci ialah mereka yang memiliki peran penting dalam masalah yang diteliti dalam penelitian ini. Hasil penelitian menunjukkan adanya dampak yang signifikan antara kualitas layanan atau hospitality terhadap kepuasan konsumen. Namun dampak dari dilakukannya kualitas layanan atau hospitality yang maximal bukan hanya kepuasan konsumen saja melainkan menimbulkan dampak lain yang ditimbulkan, yakni terjalinnya loyalitas dengan konsumen dan meningkatnya profit Perusahaan. Kata Kunci: dampak, hospitality, kualitas layanan, kepuasan konsumen, konsumen
MANAJEMEN KONFLIK DALAM PENYELESAIAN PERMASALAHAN HUBUNGAN INDUSTRIAL BERDASARKAN UU NO 2 TAHUN 2004 DI PT. DEWASUTRATEX Resya Dwi Marselina; Cici Rahma Damayanti; Isti Septiani; N. Hilmi Kurotul Aenin; Rahmat Hidayat; Rosa Lianawati
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 2 No. 1 (2024): Januari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v2i1.688

Abstract

Work is one of the most important things that is very closely related to human life because with work people will get wages to meet their living needs, workers need work from entrepreneurs, entrepreneurs also need the role of workers to carry out production activities, this is known as the relationship between workers and companies. Every interaction that occurs in the relationship between workers and companies will give rise to differences of opinion or thoughts between workers and company management which will give rise to industrial relations conflicts. Smooth and harmonious industrial relations between employers and workers are the main factor in preventing industrial relations disputes, including employment termination (PHK) disputes. Every interaction that occurs in the relationship between workers and companies will give rise to differences of opinion or thoughts between workers and company management which will give rise to industrial relations conflicts. In this case, employers and workers are expected to be able to resolve conflicts that occur within the company in a manner that is in accordance with employment recommendations. Industrial relations disputes are regulated in Law Number 2 of 2004 concerning PPHI (Settlement of Industrial Relations Disputes) and can be resolved through the courts (judicial) and outside the courts (non-judicial). The parties are free to decide how to resolve labor disputes. The aim of writing this article is to understand conflict management in resolving industrial relations problems based on Law no. 2 in 2004. Keywords: Industrial, Conflict, Management, Law, Workers.
Co-Authors Ageng Saepudin Kanda S Cici Rahma Damayanti Isti Septiani N. Hilmi Kurotul Aenin Rahmat Hidayat Resya Dwi Marselina