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All Journal Business Management Research Innovation Business Management and Accounting Journal
Roby Nur Akbar
Universitas Merdeka Malang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Mediating Role of Organizational Citizenship Behavior in the Relationship Between Social Interaction, Knowledge Management, and Employee Job Satisfaction at Bank BCA East Java Natalia Ellianasari Putri Setiawan; Roby Nur Akbar
Business Management Research Vol. 4 No. 1 (2025): January 2025
Publisher : University of Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/bismar.v4i1.15849

Abstract

This study investigates the influence of social interaction and knowledge management on employee job satisfaction, mediated by Organizational Citizenship Behavior (OCB), within Bank BCA in East Java during 2024. Employing a quantitative research design, primary data were collected through online questionnaires administered to employees across 36 Bank BCA branches in East Java, selected via purposive sampling. Data analysis involved descriptive statistics, validity and reliability tests, discriminant variable tests, and model fit assessment using the PLS application, with SRMR (Standardized Root Mean Square Residual) utilized for enhanced model accuracy. The findings reveal that not all hypothesized relationships are significant. Specifically, knowledge management does not exert a direct significant effect on job satisfaction. Furthermore, the indirect effect of social interaction on job satisfaction, through OCB as a mediating variable, was also found to be non-significant. These results challenge common assumptions regarding the direct and indirect impacts of social and knowledge-related factors on job satisfaction in a banking context, highlighting the complexity of organizational behavior in practice.
Impact of Social Interaction and Knowledge Management on Job Satisfaction Mediated by Organizational Citizenship Behavior Rofikul Amin; Roby Nur Akbar; Adi Suprayitno; Agus Haryono; Isman Isman; Mohamad Nur Singgih
Innovation Business Management and Accounting Journal Vol. 4 No. 1 (2025): January - March
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/ibmaj.2025.002

Abstract

This study aims to analyze the influence of social interaction and knowledge management on job satisfaction, with Organizational Citizenship Behavior (OCB) as a mediating variable among employees of BCA Bank in East Java in 2024. The research employs a quantitative approach, using primary data collected through an online questionnaire from 99 respondents. Data analysis was conducted using Partial Least Squares (PLS) to examine the relationships between variables. The findings reveal that social interaction has a significant direct effect on job satisfaction, underscoring the importance of communication and collaboration among employees in fostering a positive work environment. Conversely, knowledge management does not exhibit a significant impact on job satisfaction, either directly or indirectly through OCB, indicating that the knowledge management strategies currently implemented are suboptimal. Furthermore, OCB fails to mediate the relationship between social interaction and knowledge management with job satisfaction. The conclusion of this study highlights the importance of adopting a more strategic approach focused on strengthening social interactions and optimizing knowledge management to enhance job satisfaction. This research offers practical implications for human resource management to cultivate a more collaborative work culture and support OCB behavior, ultimately improving employee productivity and overall well-being.
Co-Authors Adi Suprayitno Agus Haryono Amin, Rofikul Isman Isman Natalia Ellianasari Putri Setiawan Singgih, Mohamad Nur