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All Journal Madani: Multidisciplinary Scientific Journal
Ilham Ramadhani
Sistem Informasi, Fakultas Ilmu Komputer, Universitas Pembangunan Nasional “Veteran” Jawa Timur
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Physics Public Health Social Sciences Other

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Analisis User Experience Terhadap Kepuasan Pengguna Menggunakan Heart Framework Pada Aplikasi Grab Muhammad Noer; Ilham Ramadhani; Muhammad Ilyasa Mahardhika; Anita Wulansari
Madani: Jurnal Ilmiah Multidisiplin Vol 1, No 5 (2023): Juni
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

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Abstract

Grab is an online transportation service provider using an application. This study aims to analyze user experience on user satisfaction in the grab application. By using heart metrics as a research method, 5 indicators are used as benchmarks for calculations such as Happiness, Engagement, Adoption, Retention, and Task Success and utilize the level of usability. With a mixed average value of 0.83 which indicates that the usability level has reached a very high level.
Co-Authors Anita Wulansari Muhammad Ilyasa Mahardhika Muhammad Noer