Madani: Multidisciplinary Scientific Journal
Vol 1, No 5 (2023): Juni

Analisis User Experience Terhadap Kepuasan Pengguna Menggunakan Heart Framework Pada Aplikasi Grab

Muhammad Noer (Sistem Informasi, Fakultas Ilmu Komputer, Universitas Pembangunan Nasional “Veteran” Jawa Timur)
Ilham Ramadhani (Sistem Informasi, Fakultas Ilmu Komputer, Universitas Pembangunan Nasional “Veteran” Jawa Timur)
Muhammad Ilyasa Mahardhika (Sistem Informasi, Fakultas Ilmu Komputer, Universitas Pembangunan Nasional “Veteran” Jawa Timur)
Anita Wulansari (Sistem Informasi, Fakultas Ilmu Komputer, Universitas Pembangunan Nasional “Veteran” Jawa Timur)

Article Info

Publish Date
16 Jun 2023

Abstract

Grab is an online transportation service provider using an application. This study aims to analyze user experience on user satisfaction in the grab application. By using heart metrics as a research method, 5 indicators are used as benchmarks for calculations such as Happiness, Engagement, Adoption, Retention, and Task Success and utilize the level of usability. With a mixed average value of 0.83 which indicates that the usability level has reached a very high level.

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Journal Info
Madani: Multidisciplinary Scientific Journal
Website

Abbrev

MAJIM

Publisher

Yayasan Daarul Huda Kruengmane

Subject

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Physics Public Health Social Sciences Other

Description

Madani: Jurnal Ilmiah Multidisiplin diterbitkan oleh Yayasan Daarul Huda Kruengmane. Madani: Jurnal Ilmiah Multidisiplin menerbitkan artikel bidang multidisiplin, mencakupi bidang Pendidikan, Hukum, Ekonomi, Agama, Pendidikan, Kesehatan, Teknik, Kebijakan Publik, Pariwisata, Sosial dan Politik, ...