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The Role of E-Government Implementation, Transparency, Responsiveness, and Trust in Enhancing Citizen Satisfaction Muhammad Nur; Herwantono; Yenniwati Sinaga; Samuel Indrayana
Journal Management & Economics Review (JUMPER) Vol. 4 No. 1 (2026): July
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v4i1.1230

Abstract

The present research will focus on the importance of the implementation of e-government, transparency, responsiveness, and trust for enhancing citizen satisfaction. The fast development of information and communication technologies has prompted governmental agencies to implement electronic systems which should provide efficient and good-quality services to their citizens. Even though there is already much evidence about the extensive use of e-government systems, differences in the level of service provided can imply that some other governance factors such as transparency, responsiveness, and trust can affect the perception and evaluation of services provided to the public. This research will use a quantitative methodology and a cross-sectional survey design. The sample of 120 people was used for collecting data. All respondents have experience in using e-government systems and have answered a number of questions regarding their satisfaction with the process. Multiple linear regression was applied for data analysis, and it revealed that implementation of e-government, transparency, responsiveness, and trust positively affect citizen satisfaction. Among these variables, trust is the most influential one as it reflects the importance of citizen trust in government institutions. The developed model explains 61% of the variance in the level of citizen satisfaction.
Literacy Development in Serui, Papua: Challenges, Educational Practices, and Community-Based Strategies in Remote Primary Education Yenniwati Sinaga; Lirhan Lirhan; Susanti F Susanti F; Rafli Bondi
Journal of Pedagogi Vol. 3 No. 2 (2026): Journal of Pedagogi - April
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/6551kq05

Abstract

This study aims to examine literacy development in remote primary schools in Serui, Papua, by analyzing the interaction between structural constraints, pedagogical practices, and community engagement. Unlike previous studies that tend to isolate these factors, this research positions literacy as both a cognitive skill and a sociocultural practice, highlighting the need for an integrated analytical framework in multilingual and geographically isolated contexts. This study employed a convergent mixed-method multiple-case study design, in which qualitative and quantitative data were collected concurrently and integrated during analysis. The study involved six primary schools, 12 teachers, 6 principals, 48 students, and 24 parents selected through purposive sampling based on their active involvement in literacy practices. Data were obtained through classroom observations, semi-structured interviews, document analysis, and Oral Reading Fluency (ORF) assessments. Qualitative data were analyzed thematically, while quantitative data were analyzed descriptively, followed by data triangulation to ensure validity. The findings indicate that literacy outcomes are shaped by the interplay of structural limitations, multilingual instructional challenges, and community participation. Schools implementing culturally responsive pedagogy and community-based literacy programs showed higher reading performance (mean 66 WPM vs. 57 WPM). The integration of mother-tongue scaffolding and local storytelling significantly enhanced student engagement and comprehension. Based on these findings, this study proposes the Community-Integrated Literacy Framework (CILF) as a context-sensitive model for improving literacy in remote and multilingual settings.