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All Journal Involvement International Journal of Business Ambacang: Jurnal Inovasi Pengabdian Masyarakat
Rukiah
STAIN Mandailing Natal
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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Exploring Customer Experiences and Perceptions towards the Implementation of Digital Banking Services: A Case Study of Millennials in Mandailing Natal Rukiah
Involvement International Journal of Business Vol. 1 No. 2 (2024): April 2024
Publisher : PT Agung Media Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62569/iijb.v1i2.22

Abstract

This qualitative study investigates the perceptions and experiences of millennials regarding the implementation of digital banking services in Mandailing Natal. Through in-depth interviews with a purposive sample of millennials, key insights have emerged. Convenience and accessibility emerged as paramount factors driving millennials' adoption of digital banking services. Participants highly valued the ability to conduct banking transactions anytime, anywhere, through user-friendly mobile apps. Trust and security were also crucial, with concerns about privacy and security prevalent among participants. Financial institutions must prioritize robust security measures and transparent communication to build trust and encourage adoption. Additionally, the study revealed diverse preferences and usage patterns among millennials, emphasizing the need for tailored digital banking offerings. Education and awareness emerged as essential in shaping millennials' attitudes, highlighting the necessity for improved communication efforts from financial institutions. Understanding and addressing the needs, preferences, and concerns of millennials are crucial for enhancing the adoption and utilization of digital banking services in Mandailing Natal. By prioritizing convenience, trust, personalization, and education, financial institutions can better meet millennials' evolving needs and foster greater engagement and satisfaction with digital banking services.  
Efektivitas Perayaan Isra’ Mi’raj dalam Meningkatkan Wawasan Keislaman Santri dan Santriwati di Pondok PesantrenDarul Ikhlash Ali Jusri Pohan; Riskia; Nur Hafikrah Lubis; Siti Rodiah Lubis; Aspan Martua; Wahyu Hidayat; Nadia Royani Nst; Khoirunnisa Nasution; Abdul Halim; Nur Aini; Wildan Rahmawan; Rukiah
Ambacang: Jurnal Inovasi Pengabdian Masyarakat Vol. 1 No. 3 (2025): Edisi Maret 2025
Publisher : PT. Willy Print Art

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Abstract

Perayaan Isra’ Mi’raj merupakan momen penting bagi umat Islam untuk memperdalam pemahaman tentang peristiwa agung yang dialami Nabi Muhammad ﷺ. Peristiwa ini tidak hanya memiliki makna teologis, tetapi juga dapat menjadi sarana edukasi bagi umat Islam, khususnya santri di Pondok Pesantren Darul Ikhlas. Dalam kegiatan pengabdian ini, metode yang digunakan meliputi identifikasi kebutuhan, perancangan program, serta pelaksanaan kajian dan tausiyah oleh narasumber yang kompeten. Hasil dari kegiatan ini menunjukkan peningkatan pemahaman santri mengenai hikmah Isra’ Mi’raj, peningkatan kualitas ibadah, serta meningkatnya minat santri dalam berdakwah. Selain itu, kegiatan ini berhasil mempererat hubungan antar santri dan masyarakat sekitar. Temuan ini mengindikasikan bahwa peringatan Isra’ Mi’raj tidak hanya berfungsi sebagai acara seremonial, tetapi juga memiliki dampak edukatif dan sosial yang signifikan. Dengan pengembangan lebih lanjut, program ini dapat menjadi agenda tahunan yang lebih inovatif dan bermanfaat bagi komunitas pesantren.
Co-Authors Abdul Halim Ali Jusri Pohan Aspan Martua Khoirunnisa Nasution Nadia Royani Nst Nur Aini Nur Hafikrah Lubis Riskia Siti Rodiah Lubis Wahyu Hidayat Wildan Rahmawan