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All Journal Medfarm: Jurnal Farmasi dan Kesehatan Yumary: Jurnal Pengabdian kepada Masyarakat Prima Abdika: Jurnal Pengabdian Masyarakat Jurnal Keolahragaan Journal of Indonesian Health Policy and Administration
Sembiring, Dian Agnesa
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Arts Humanities Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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DETERMINANT OF LOYALTY OF EXECUTIVE CLASS PATIENTS AT AMBULATORY SERVICES AT SILOAM HOSPITALS TB SIMATUPANG DURING COVID-19 PANDEMICS Sembiring, Dian Agnesa; Nurwahyuni, Atik
Journal of Indonesian Health Policy and Administration Vol. 8, No. 1
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Business competition in the health industry is getting tighter, especially since the COVID-19 pandemic has significantly decreased patient visits. This study aims to determine the determinants of executive patient loyalty at the Siloam Hospitals TB Simatupang outpatient installation during the COVID-19 pandemic era. This research is quantitative research with an observational research design. The study population consisted of 520 patients with a sample of 84 patients with research instruments using a questionnaire. The results of the study stated that most respondents were loyal to services at the executive clinic, with an NPS of 50%. Customer satisfaction, service quality, perceived value, trust, hospital brand image, and commitment significantly and positively affect executive patient loyalty. Specifically, the commitment variable has a direct influence on loyalty. Customer satisfaction, service quality, trust, hospital brand image, and OCB indirectly affect loyalty. Commitment (0.865) is the most influential variable on patient loyalty. Furthermore, the variables customer satisfaction (0.541), trust (0.484), service quality (0.425), OCB (0.249), hospital brand image (0.107) respectively also have a degree of influence on patient loyalty.
Pengaruh Tingkat Kecemasan dan Performa Atlet Cabang Olahraga Bola Tangan (handball) Universitas Singaperbangsa Karawang Nurhadi, Maha Dewi Afifah; Sembiring, Dian Agnesa; Dewi, R. Retna Kinanti
Jurnal Keolahragaan Vol 9, No 2 (2023): Oktober
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/jkor.v9i2.12584

Abstract

This research is a type of quantitative descriptive data survey research that aims to analyze the effect of anxiety levels on handball athletes at Singaperbangsa University in Karawang. The research method used is data collection filling out questionnaires to 10 handball athletes, of which 80% are male athletes and 20% are female athletes. The age of respondents was mostly the adult group (20-27 years) as much as 60% and the youth group (15-19 years) as much as 40%. Data collection is done through Google Form which consists of 26 statements using a Likert scale. The survey research results of the processed questionnaire data show the average value is 80.50 with a significant normality test of 0.996. The results measured in this study have been tested for validity and reliability has been confirmed previously. The conclusion from handball is that sport psychology has a very important role in understanding and managing athletes' anxiety. This anxiety can arise from match pressure, performance anxiety, and psychological factors that can affect athletes. However, by using sport psychology approaches, including mental training, support from teammates, and emotional management, athletes have the ability to overcome such anxiety. Therefore, controlling anxiety in sport is not impossible, and athletes can optimize their performance.
Pendampingan dan Pelatihan UMKM di Desa Kalijati oleh Kelompok KKN Universitas Singaperbangsa Karawang Sembiring, Dian Agnesa; Azis, Muhamad Luthfi; Lathifah, Ayu; Khoirunissa, Okta; Fauzi, ⁠Ade Fathin; Ockta, Nina; Arienza, Bahrul Muhitz; Hidayah, Dahnia Putri; Maulana, Al Ikhsan
Yumary: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 1 (2024): September
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/yumary.v5i1.2963

Abstract

Purpose: Micro, Small, and Medium-sized Enterprises (MSMEs), as part of the national economy, also face challenges in improving their business capabilities, such as a lack of capital, management and operating skills, and marketing. Therefore, it is important to empower and assist MSMEs in improving their potential. One MSME mentoring activity can be implemented through the KKN program as a means of student community service. Kalijati Village, one of Unsika's KKN locations in 2024, has many people who conduct entrepreneurial activities. However, MSME owners' understanding of changing trends in the digital era, especially in online marketing strategies, is still minimal, as is their lack of attention to product packaging design. Methodology: This research was a qualitative study with a descriptive approach. This study was conducted in Kalijati Village, Kecamatan Jatisari, and Kabupaten Karawang. Results: This community service activity was carried out from January 15 to 29, 2024, for MSME owners in Kalijati Village. The series of community service activities carried out are: HPP the Cost of Goods Sold (HPP) calculation seminar, entrepreneurship seminar, and MSME assistance in product packaging and online marketing. Limitations: The limited data used in this study made the results suboptimal. Contribution: Assisting Kalijati Village MSMEs in improving their understanding of the calculation of cost of goods old (COGS) as well as assisting MSMEs in product packaging and online marketing.
Skrining Diabetes Melitus Sebagai Upaya Peningkatan Kesehatan Masyarakat Desa Nursolihah, Iha; Sembiring, Dian Agnesa; Sabrina, Sabrina
Prima Abdika: Jurnal Pengabdian Masyarakat Vol. 4 No. 1 (2024): Volume 4 Nomor 1 Tahun 2024
Publisher : Program Studi Pendidikan Guru Sekolah Dasar Universitas Flores Ende

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37478/abdika.v4i1.3379

Abstract

Sungaibuntu is a village in West Java. Health facilities in Sungaibuntu are not adequate, this village does not have clinic and a doctor's practice, this can be a gap in the community's lack of understanding of the importance of maintaining health, one of which is Diabetes Mellitus (DM). Therefore, providing education and screening for diabetes mellitus is important as an effort to detect these diseases. The aim of this activity is to increase public knowledge and understanding regarding risk factors, early detection and self-management so that DM can be prevented and treated well. The stages of activities that will be carried out include providing DM education, measuring BMI, measuring blood pressure, and measuring blood glucose levels. The results of the activity showed an increase in participants' knowledge before and after being given DM education, while the screening results showed that 47.9% of participants were obese, 60.6% of participants had high blood pressure, and 18.3% of participants had high blood glucose levels at the time of measurement. DM education and screening can increase public knowledge and understanding regarding prevention, management, complications and good self-management. In this case, the role of the patient, family and related parties is needed so that the impact of DM can be minimized.
The Factors Affecting Patient Safety Incidents (PSIs) Reporting at Indonesian Hospitals: A Literature Review Sembiring, Dian Agnesa; Arsyi, Miftahul
MEDFARM: Jurnal Farmasi dan Kesehatan Vol 14 No 2 (2025): Medfarm: Jurnal Farmasi dan Kesehatan
Publisher : LPPM Akafarma Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48191/medfarm.v14i2.667

Abstract

Underreporting of PSIs hampers efforts to improve service quality and patient safety (PS), as unreported incidents cannot be analyzed for future learning or prevention. This study employed a literature review method by searching online databases, including PubMed, Scopus, and Garuda Kemdikbud. The inclusion criteria were original articles published within the last five years, available in full text, open access, and written in English or Indonesian. A total of 33 articles met these criteria. The synthesis identified three main factors influencing PSI reporting in Indonesian hospitals: individual, organizational, and external factors. Individual factors include knowledge, attitudes and motivation, perceptions and fears, and demographic characteristics. Organizational factors consist of patient safety culture (PSC), leadership and management support, feedback mechanisms, reporting systems, and socialization and training. External factors are mainly related to government support and national policies.
Co-Authors Arienza, Bahrul Muhitz Arsyi, Miftahul Azis, Muhamad Luthfi Dewi, R. Retna Kinanti Fauzi, ⁠Ade Fathin Hidayah, Dahnia Putri Iha Nursolihah Khoirunissa, Okta Lathifah, Ayu Maulana, Al Ikhsan Nurhadi, Maha Dewi Afifah Nurwahyuni, Atik Ockta, Nina Sabrina Sabrina