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All Journal Journal of Innovative and Creativity Equilibrium Point : Jurnal Manajemen Bisnis
Eddy Hermawan Hasudungan
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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EFEKTIVITAS KINERJA PEGAWAI DALAM PELAYANAN PUBLIK DI UNIT PELAYANAN PEMUNGUTAN PAJAK DAERAH (UP3D) KECAMATAN CIPAYUNG JAKARTA TIMUR Eddy Hermawan Hasudungan; Baihaquey Gabreil; Destrina Alin Sudarsono; Widya Ningsih
Equilibrium Point : Jurnal Manajemen dan Bisnis Vol 4, No 2 (2021): Equilibrium Point : Jurnal Manajemen dan Bisnis
Publisher : Sekolah Tinggi Manajemen IMMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46975/ebp.v4i2.166

Abstract

Tujuan penelitian ini adalah untuk mengetahui efektivitas kinerja pegawai dalam meningkatkan pelayanan publik dan kendala yang dihadapi di Unit Pelayanan Pemungutan Pajak Daerah Kecamatan Cipayung Jakarta Timur berdasarkan indikator-indikator pelayanan publik. Penelitian di khususkan pada jenis pajak BPHTB dan PBB. Metode penelitian yang digunakan adalah penelitian deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data menggunakan wawancara secara mendalam dan observasi. Informan berjumlah 15 orang, terdiri dari wajib pajak 10 orang, 3 orang pegawai, 2 pimpinan melalui teknik snowball sampling. Hasil analisis penelitian menunjukan bahwa pelayanan yang baik dan transparansi dan kejujuran pegawai harus diberikan apresiasi yang baik. Tetapi ada beberapa wajib pajak yang meminta dimaksimalkan pelayanannya dari segi waktu melayani diloket dari wajib pajak ke wajib pajak selanjutnya. Dalam pengajuan proses BPHTB memiliki keterlambatan karena dilihat dari nilai Objek Pajak yang diajukan lebih dari 1 Milyar jadi harus dilakukan tinjau lokasi. Persyaratan pengajuan sudah sangat sesuai dan ringan untuk wajjib pajak. Kendala yang dihadapi kebanyakan wajib pajak tidak mengetahui tentang pajak pegawai harus menjelaskan lebih detail dan harga pembelian atau brang tidak sesuai dengan kenyataan dilapangan. Kedepannya adanya sosialisasi yang intens minimal satu tahun sekali agar masyarakat taat bayar pajak sesuai aturan.
Implementasi Gaya Kepemimpinan Dan Motivasi Kerja Terhadap Kinerja Personil Melalui Disiplin Kerja Pada Satuan Korps Brigadir Mobil Polisi Republik Indonesia Fadli Ramadhan; Zaharuddin; Gada Sembada; Eddy Hermawan Hasudungan
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2181

Abstract

This study aims to determine the effect of leadership style implementation on work discipline as a moderating variable, to examine the effect of work motivation on work discipline as a moderating variable, to analyze the influence of leadership style and work motivation on personnel performance, and to assess work discipline as a moderating variable affecting personnel performance in the Mobile Brigade Corps Unit of the Indonesian National Police. This research uses a quantitative approach. The population studied consists of 1,327 Mobile Brigade personnel in the Mobile Brigade Corps Unit, Kelapa Dua, Depok, West Java. The sampling technique used is Probability Sampling with the Simple Random Sampling method. The sample size was calculated using the Slovin formula, resulting in 95 respondents. Data collection techniques employed in this study include questionnaire distribution and observation. The data analysis technique used is the SPSS version 20 program.The results of the study show that: (1) There is no significant influence of the Leadership Style variable (X1) on Work Discipline (M) in the Mobile Brigade Corps Unit of the Indonesian National Police. This is evidenced by a path coefficient of 0.076 with a t-count value of 1.982 and a t-table value of 1.985, where 1.982 < 1.985 with a probability of 0.050. (2) There is a significant influence of the Work Motivation variable (X2) on Work Discipline (M) in the Mobile Brigade Corps Unit of the Indonesian National Police. This is proven by a path coefficient of 0.908 with a t-count value of 23.736 and a t-table value of 1.985, where 23.736 > 1.985 with a probability of 0.000 (0.000 < 0.05). (3) There is a significant influence of the Leadership Style (X1) and Work Motivation (X2) variables on Personnel Performance (Y) in the Mobile Brigade Corps Unit of the Indonesian National Police. This is demonstrated by an F-count value of 48.095 and an F-table value of 2.70, where 48.095 > 2.70 with a probability of 0.000 (0.000 < 0.05). (4) There is a significant influence of the Work Discipline variable (M) on Personnel Performance (Y) in the Mobile Brigade Corps Unit of the Indonesian National Police. This is indicated by a path coefficient of 0.982 with a t-count value of 4.779 and a t-table value of 1.985, where 4.779 > 1.985 with a probability of 0.000 (0.000 < 0.05).
Co-Authors Baihaquey Gabreil Destrina Alin Sudarsono Fadli Ramadhan Gada Sembada Widya Ningsih Zaharuddin