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All Journal Journal of Economic, Bussines and Accounting (COSTING) Journal of Management and Bussines (JOMB) Journal of Ekonomics, Finance, and Management Studies
Kustin Hartini
Universitas Islam Negeri Fatmawati Sukarno Bengkulu
Religion Economics, Econometrics & Finance

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Peran Badan Usaha Milik Desa Urip Jaya dalam Upaya Peningkatan Ekonomi Masyarakat Kustin Hartini
Journal of Management and Bussines (JOMB) Vol 5 No 2 (2023): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/jomb.v5i2.5134

Abstract

This research aims to explore the role of BUMDes Urip Jaya in efforts to improve the economy of the people of Sumber Urip Village, Rejang Lebong Regency, Bengkulu Province. This research method is qualitative research with a descriptive approach. The results of the research show that the role of BUMDes Urip Jaya in efforts to improve the economy of the Sumber Urip village community has generally been going well, this can be seen from the ongoing activities of BUMDes business units including the Payment Point Online Bank (PPOB) business unit as a payment access center. electricity and water, a bokashi unit as a fertilizer supply service center and a tourism unit as a center for managing tourism village potential and also a tent unit which provides various kinds of tents for community celebration events. Conclusion. Keywords: BUMDes, Community Economy, Role of BUMDes
ANALISIS SERVICE QUALITY, EMOSIONAL, DAN HARGA TERHADAP KEPUASAN KONSUMEN PADA HOTEL QIERAN SYARIAH Anggela Cahyati; Asnaini Asnaini; Kustin Hartini
Journal of Economic, Bussines and Accounting (COSTING) Vol. 7 No. 6 (2024): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i6.12725

Abstract

This research aims to determine the influence of Service Quality, Emotionality, and Price on Consumer Satisfaction. This research uses quantitative methods with a descriptive approach. The research location was at the Qieran Syariah Hotel, Bengkulu City with a sample of 80 people, consisting of men and women aged 17-45 years and over. The research results show that the Service Quality variable has a positive and significant effect on Consumer Satisfaction with the basis for decision making being a t value of 1.673 and a t table of 0.677 (t count > t table) and a significance value of 0.001 < 0.05. The emotional variable has a positive and significant effect with the basis for decision making being a calculated t value of 2.233 and t table of 0.677 and a significance value of 0.002 <0.05. The price variable has a positive and significant effect on the basis for decision making, with a calculated t value of 0.995 and t table of 0.677 and a significance value of 0.000 <0.05. Taken together, the Service Quality, Emotional and Price variables have a significant effect on Consumer Satisfaction with a significance value of 0.004 < 0.05 and an f count of 65,279. Keywords: Service Quality, Emotional, Price, Consumer Satisfaction
Pengaruh Pelayanan, Kualitas Produk Dan Loyalitas Terhadap Kepuasan Konsumen Islam di Indomaret Hibrida III Kota Bengkulu Fitra Sanjaya; Yosi Arisandi; Kustin Hartini
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 5 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i5.7279

Abstract

This study aims to determine the influence of service, product quality and loyalty on Islamic consumer satisfaction in Indomaret Hibrida III Bengkulu City. This research was carried out at Indomaret Hybrid III, Bengkulu City. This type of research is quantitative research with the approach used is a descriptive approach. The population in this study is consumers of Indomaret Hybrid III Bengkulu City. The technique used in sampling is a non-probability sampling technique with a total of 90 samples. The data collection techniques used in this study are by conducting observations, distributing questionnaires and documentation to find information about Indomaret Hybrid III Consumer Satisfaction in Bengkulu City. The results of the study showed that service quality had a positive and significant effect on customer satisfaction in Indomaret Hibrida III Bengkulu City, namely (14,613 > 2.02809) and sig < a (0.000 < 0.050). So it can be concluded that the Service Quality variable has a positive and significant effect on Customer Satisfaction. The Product Quality variable (X2), shows t count > t table, namely (2,473 > 2.02809) and sig < a (0.018 < 0.050). So it can be concluded that the Product Quality variable has a positive and significant effect on Customer Satisfaction. The Customer Loyalty variable (X3), shows t count t table, namely (2,525 > 2.02809) and sig < a (0.016 < 0.050). So it can be concluded that the Customer Loyalty variable has a negative effect on Customer Satisfaction. From the results of data management, it can be concluded that all independent variables, namely the variables of Service Quality (X1), Product Quality (X2) and Customer Loyalty (X3) simultaneously or together have a significant effect on the dependent variable, namely Customer Satisfaction
Co-Authors Anggela Cahyati Asnaini Asnaini Fitra Sanjaya Yosi Arisandi